"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Adore Me is an absolutely amazing company. They are very communicative about issues, and once the items were shipped, they arrived promptly (before estimated delivery date). However, I got the wrong size, but the exchange process was so easy, and I got my new items right away. Those fit perfectly, and I love them! I definitely would recommend Adore Me for anyone who wants lingerie."
"My husband ordered me some very nice things and I love them the fit is great and it didn't take long to come, I'm hooked now and will be ordering more."
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I got so many compliments on vacation about my swimsuit! I felt so comfortable and confident! Adore Me did not disappoint. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I get underware when on sale and they are so comfortable and pretty "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me panties! We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I order my size but you send me three sizes too small on three different occasions and one bra had wire sticking out and I asked for a new top and I wasn’t really given the option to get a new one. I’m a 38DD and I placed orders with my correct size but on two occasions in the month of July you gave me too small of sizes than what I ordered. Wtf? Then I have to go through and replace and rebuy things that took longer than expected even when I paid for the quick shipping. I used to buy a lot of sets from Adore Me thinking they were great but now I’m disappointed and really stressed out about the recent shipments. I ordered nice sets for my one year anniversary and they came completely wrong. I’m heartbroken..please either give me my money back or send me new sets because this is ridiculous. "
“Hello,
Thank you for bringing your complaint to our attention.
We are terribly sorry to hear you had such an unpleasant experience with your latest order. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that you will get a perfect fit with your sets and all orders are processed, shipped & delivered in a timely manner. Rest assured that your feedback has been forwarded to the relevant team for review and to prevent this from happening in the future.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Furthermore, we could see that your replacement order is currently in transit. You can track this by logging in to your account, go to the My Orders section then click your order and that will lead you to the order's page where you just need to click the Track tab. Packages take 3 to 6 business days to deliver with the priority shipping method not counting the 1 to 2 business days processing time in the warehouse.
To express our apology in more than just words, we have already refunded the amount you paid for the shipping fee.
Amount :: $3.95
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"It's been over a month and haven't received my items. "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear your order is missing. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards us.
It looks like your order is lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we’re happy to provide you with vouchers so you can reorder the sets at your earliest convenience.
To apply this, just copy-paste the voucher codes we've sent into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Pretty much what the title says honestly. I love my bras from them but the clothes felt cheap. I’m afraid to wash them because I can tell just how limited their lifespan is as some of them already are falling apart. Also sometimes the stuff is just made of cheap materials. There was one bra in particular I got and was so excited for but then it arrived and it looked like it was made for a cheap Halloween costume store. "
“Hello,
Thank you for your feedback and we appreciate you taking the time to share it. Your opinion about our products is important to us!
We are very sorry to hear that the product you received was not a perfect one. This isn’t the experience we want you to have with our sets. Rest assured that your feedback has been forwarded to the relevant team for review as it might be helpful in our constant process that's dedicated to further improving the quality of our products & services.
Please accept our sincere apologies for the inconvenience this has caused you.
Moreover, after initiating a more detailed investigation about your case, we could see that you have been contacted by our customer service representatives and you were already assisted on how to process an exchange for your set.
We wish for you to enjoy your Adore Me sets for as long as possible so to extend their life, we kindly recommend following these tips: https://help.adoreme.com/hc/en-us/articles/221482327-How-to-properly-wash-your-lingerie-
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I love adore me bras! It makes me feel like im not wearing one. I will continue to purchase bras from adore me"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I love some of the new styles, but there's not enough color varieties especially in the plus sizes."
“Hello,
Thanks for sharing your feedback with us. We appreciate it!
This information helps us to hear the truth about our products and services directly from you - our valued customer.
We apologize for not living up to your expectations. We'll do our best to continuously improve and expand the colors, styles, and sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I ordered the "elite box" back in December. received it for 2 months. randomly the third box took over a month of "shipped" and never making it to me. canceled my Subscription in February.. Flash forward 5 months i get a random charge to my credit card. the somehow re-subscribed me to their useless box without permission. watch out for this fraud company."
“Hello,
Thank you for bringing your complaint to our attention.
We are terribly sorry to hear you had such an unpleasant experience with your Elite subscription. Please allow us to explain what happened and offer a remedy as we don't want to dim your experience for you're truly an important part of this community.
After further investigation, we found out that your Elite membership was successfully cancelled on July 26, 2021, which is why a new box was created on July 24, 2021, and you got charged for it.
We've noticed that you were not provided with a refund yet per your request, which we deeply regret. Since it’s our constant desire to provide quality services for our valued customers, we have already refunded the styling fee for this box as a courtesy.
Amount :: $20.00
Kindly allow 1-3 business days for the full refunded amount to be available in your charged account.
We would like to sincerely apologize for any inconvenience it may have caused.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I found that the sizes are true to fit. All the pieces I have bought so far i absolutely love. "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I received 4 xxl bathing suits instead of 5 pairs of medium underwear. When I called the customer service line, the person I talked to was not very helpful. I never was given my correct items and was not given a refund"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you had an issue with your latest order. There must’ve been some issues encountered during fulfillment. We'll be sure to pass this incident on to the relevant team for further investigation and to prevent this from happening in the future.
After initiating a more detailed investigation about your case, we could see that you have been contacted by our customer service representatives and you were already refunded for it on July 15, 2021.
Amount :: $21.40
Refunds usually take 1 to 3 business days to reflect back into your charged card, once processed. If you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Orrible se pierde los paquetes no good "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you didn't receive your order despite it was tagged as delivered. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
After checking this, we could see that you were already provided with store credits equal to the amount you paid for the missing order so you can replace this at your earliest convenience.
Amount :: $119.82
To avoid this from happening again, we kindly recommend, if possible, updating your shipping address to a different, more secure, one.
We would like to sincerely apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"For larger bust folks like myself, this place is ingenious. The designs that are usually unavailable for certain sizes are easily found here. Swim, lingerie, loungewear. This store is great for all sizes especially petite bodies with larger busts who can't fit a regular small and although I'm not plus sized they have a lot of options for that, as well, do everyone can feel good in their bodies. I've never seen a 32H before in store and the rare find online is usually pretty costly. The styles range from cute to ****. Customer service is always helpful when needed. Not to mention they have regular sales which makes them even more affordable. I have the VIP membership and even without it shipping is free. One of my favorite stores. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I received an item that had some slight damage but I really wanted it, so they immediately gave me store credit that allowed me to re-order it right away while sending them the return to process it! Wonderful customer service!! "
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”