"I would definitely order from here again. The product was at a great price, the sofa took a while to get delivered, but we weren't in any hurry. They gave us plenty of notice for delivery, it was in excellent condition, I couldn't be happier with my experience."
"In a world of supply chain backlogs and impersonal online purchases, Josh reached out on Easter Sunday to let me know my desk would be on backlog. Thank you for your customer service and attention! "
"I was very satisfied with the entire process of shopping at AFA Stores. The delivery was top notch, and they were very careful unpacking the furniture we purchased. The product came undamaged and exactly what I ordered at a great price. The customer service I received was excellent, I received two phone calls due to the product being slightly delayed. Also, received an email. I couldn't have been more kept in the loop. I had to call for a small problem but was resolved quickly, the guy I talked to couldn't have been more helpful. Would absolutely buy furniture again from Afa Stores again!"
"I think this online store is great, wonderful prices and great service, they kept me advised of all the changes of my order via emails and tracking sites. I also got a kitchen island delivered on the date that I picked, and installed by two wonderful delivery men.
It was a pleasure to do business with afastores.com, I saved half of what I was quoted in a local furniture store, Afa staff did a great job."
"My order was received on time, packaging was awesome, no way anything could have gotten damaged. I purchased three Bathroom Vanities and each of them was in a box, couldn't be better packaged, the quality is awesome, my order arrived in excellent condition as promised by the delivery company. They placed the furniture where we wanted and took away all the packaging material. The Vanities I received are perfect, exactly what I expected, now I love my bathrooms. The product price was excellent too. We had to wait for one piece, but this company kept in contact with us. This is the first time I've taken a chance of ordering a piece of furniture, sight unseen. Glad it was such a good experience."
"Everything went great for us. The shipping took a little while, but we got great furniture for an outstanding price, so we don't care. The customer service girl answered all our questions and she was very gentle, kept us informed of the delivery schedule, the ease of contacting customer service is great.
Our designer recommended the furniture to us and we found it just as he told us in Afa stores, we love the comfort and the class that it gave to our house. I'm really impressed with the efficiency of this store, and how they try to make all customers happy."
"The item arrived on time, I am delighted with my product and online ordering process, was very easy and fast, but when examining my table I noticed that had an imperfect on top, when I called customer support, the rep said he would contact the supplier. He did, I got a call right away from the supplier and they sent out a new top right away, they were very conscientious about keeping my updated on the progress of my order, the table look amazing. Very happy with this store.
Thanks for making this a great shopping experience.
"
"I would leave ZERO stars if I were allowed to!! I ordered a chair and was shipped a different color than what was ordered. Long story short, they admitted the chair was the incorrect color but refused to pay to have the chair returned and did not refund my money. They claim there MIGHT be a 5% color variance than what is pictured online but the website does not state this and the product shipped was DEFINITELY NOT only a 5% color variance. This company does NOT stand behind their product and their customer service is abysmal! I literally have never encountered such poor customer relations."
"This company has excellent prices and a white glove delivery option, the ordering process was very easy, I haven't used customer support yet, everything is going great. The website and product list are amazing, they have a wide variety and options. I am very excited to receive my table."
"The bed I ordered is very nice and comfortable as hoped for, the cabinet is beautiful too, the delivery was exactly as stated and the service was more than excellent, they were very efficient.
I am very happy to have found a store that is so committed to its customers, that handles very good products at very good prices.
"
"Ordering was fast and easy; the customer service reps were very knowledgeable and always very willing to help. They were quick to return phones calls and give order status updates, the delivery service was top notch. My furniture arrived on time as scheduled. The delivery men couldn't have been more polite and friendly. I would recommend this store to everyone without thinking.
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"AFA, gave us the best experience, the customer service was excellent, they were really very friendly, I can say that they know very well the meaning of giving the customer the best possible service. Our order was delayed twice due to manufacturer shortages and both times we were notified very promptly, even giving us the option to cancel at first notice. We weren't in a hurry, so this wasn't a problem. We receive the items within a few days of our shipping confirmation. We are very happy with this purchase; it is exactly what we needed, and the quality is amazing."
"I loved the bed when I saw it, this store had the best price, it's arrived in perfect condition. The bed it's wide and comfortable and has a nice modern look.
I was fascinated with the speed in which customer service responded to me, I had a few questions about a product and I received a response in less than an hour, they were very responsive to helping solve our doubts. Excellent experience!"
"After ordering my office desk, I immediately received an email followed up by a phone call informing me that the product would be delayed in shipping. I was given the option to cancel or wait an additional week for delivery.
I was amazed with the efficiency of customer service, it's just great, after a week as they promised, I had my new desk, it's too comfortable, functional and modern."
"We needed two chairs to match our dining set. Online search found the Afa site and they were competitive with our local furniture store, our order was delivered when they said it would be and the product arrived in good condition. Assembly was easy, the chairs are very sturdy and look beautiful in our dining room."