"Very pleasant experience, even though the original order came with issues, I texted customer service on the weekend and got an immediate response. The items were replaced within a week, we are so happy with our new furniture. This was our third time ordering furniture from AFA and we have been completely satisfied each time. The quality of the furniture was great and more than met our expectations. Would definitely order from them again and recommend to others."
"Excellent communication from the contracted delivery companies and our beautiful furniture arrived in mint condition, exactly as desired.
Everything about the shopping experience was ideal. From the price, quickness of shipping and the packaging which helps protect the merchandise.
We are saving up to buy our next piece of furniture from afa!"
"We were kept informed during the entire process. Although the product was on backorder, there was no doubt about when it was expected to be back in stock and it was shipped to us in short order after that date. I love finding stores that are so committed and who stay in touch with their customers, care about their needs and make the shopping experience the best of all. The price was really good compared to other online furniture stores. Everything with the ordering and shipping went perfect and the bookcase was fairly easy to assemble."
"I bought a **** Desk, Chair, and File Cabinet from AFA Stores about a year ago. The paint on the desk has since peeled. I am using a sharpie to try to fill in the chips. The knobs were moldy/rusted upon arrival. I had to replace them. The desk has since cracked/split at the base. The chair, desk, and file cabinet came in scratched. I sent pictures over to AFA with in a month of arrival. They went back and forth with me about claims being too busy. Now they say they can do nothing for me. I wouldn't buy from them again. "
"Great customer service and good quality products. I am very pleased with the style and quality of the nightstand for such a fantastic price. Usually low prices mean a compromise on quality, style or both. This has not been the case."
"Loved the customer service, they are exceptional in that area. The website is very nice and organized, was very helpful and the transaction was easy.
The item that I ordered was out of stock but afa called each week with updates. Item arrived in perfect condition and its price was better in relation to other furniture companies, delivery office personnel and delivery team was outstanding.
It was a pleasure working with your company. Everything was handled in a professional manner.
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"I had ordered a piece of furniture and after submitting order, realized it would not fit (yes, I did measure first). I called AFA stores and requested to cancel the order and they did! The whole thing was handled professionally, and promptly. The credited my account and shipment deleted.
I enjoy ordering online and this was my first experience with AFA Stores. I intend to shop at this store again, many times! And I appreciate their understanding and attention to details! I will be back!"
"All my questions were answered. I bought a dining set and three barstools, I was kept informed about delivery via emails. Furniture arrived immaculately packed and in perfect condition.
Even though I was missing some parts for two of my barstools, the customer service was off the charts. I got a call concerning my credit card validation from someone who ended up being what felt like my personal customer service agent throughout my whole experience. I talked to the same person every time I had any issues at all hours of the week. And it was direct dial! I would use this site again! Very pleased with this company.
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"I am very satisfied with my interactions with the representative of Afastores. They kept me informed of the status of the order and were polite, and helpful. They were also responsive to my returning an item (because of my error) and provided all information and details.
The price was fantastic, the Bathroom Vanity and Mirror Set was exactly as described and arrived in perfect condition. Delivery was on schedule and the set arrived within the time frame they promised. The White Glove delivery was on time and communicated all steps of the delivery very well. They also called again 30 minutes before delivery to let us know they were on their way. The service was truly the finest I have ever received online.
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"I have ordered many things online and I have to say that I have never received the type of customer service from any other company as I did with AFA. They were always very responsive to my emails and calls and went above and beyond when it came to fixing any issues. I would highly recommend AFA stores to anyone and I will certainly be using them again."
"Took over 4 extra months for my bedframe to come. was delivered with the headboard missing. Was difficult to get in touch with anybody, and when I did they were rude. Now six months have passed and still don’t have the headboard. Have emailed and called and they are rude and have not resolved the issue. Have surgery coming up and have been sleeping on the floor for 6 months now in new apartment with no bed. Also advertised white glove delivery and turns out the delivery company doesn’t offer that. "
"I have received outstanding service and assistance in the online purchase of my Lane sectional furniture with sleeper from AFA Stores. The order was delivered as promised in perfect condition. The product was of great quality and looks better than the photo. The delivery men were very efficient and courteous. I was pleased with your customer service and communications. Both my girlfriend and I are very pleased. Thanks!"
"Very impressed with the outstanding customer service and follow up. Every request or question I had about the purchase and delivery of my furniture was answered promptly and professionally.
We were notified very quickly that our item would be on backorder and given the chance to cancel the order or wait for the backorder. Very refreshing and unlike some other stores online that do not provide any information.
I would not hesitate to recommend afastores to any of my friends.
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"My husband and I are very pleased with the service provided to us by AFA stores. We ordered a double bed with storage, one of the parts came slightly broken in shipping. Afa sent a replacement immediately without any problem. We recently ordered a nightstand to match the bed and it was shipped promptly and is high quality too.
The ordering procedure and confirmation were very good. They called us to confirm the date change (only one day late). Our purchase arrived earlier than expected and in excellent condition.
The whole order was a gift for our son. He loved everything and the price was awesome.
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"I placed my order online and I was informed of the delivery method and approximate date of delivery in a prompt manner.
The recliners are all and more than I wanted them to be. They are well built, beautiful, very comfortable and look great. They make my living room look very inviting and I love them. The quality was better than I expected.
I will recommend you to others because of the price, selection, and good customer service."