"the only good thing I have to say is the customer service was helpful. that's all. ordered a bed in May. received it in August. the footboard was broken. another one was sent out and received about 2 weeks later. broken. another one was supposed to be overnighted and received it a week later. BROKEN. and....fedex was supposed to pick up the 2 broken headboards for over a week and never showed. so now....I get to dispose of broken furniture. they did try to make it right but couldn't get a properly built footboard to me. finally received a full refund.....didn't have any issues at all with that. customer service....great! EVERYTHING ELSE....horrible."
"They handle a wide variety of furniture at very good prices of excellent quality. I have made two purchases and am happy with both. I received them in very perfect condition and they were exactly as described on the website.
What a pleasure to do business with this company that cares about customer service.
Highly recommend.
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"Your customer service was great. I originally ordered the wrong thing. No problem in changing the Order and they responded quickly. Then I changed my mind and ordered something completely different. There was no problem either. It really was a pleasure dealing with afa stores, they were very proactive at all times! My order was easy to track and arrived damage-free."
"Great service. Packages were carefully packed, It took 20 minutes to unwrap each chair and 5 minutes to assemble. Emails kept me in the loop. Smooth process. Everything was done as promised.
I have been very impressed with the service I have received from this company, they have been very helpful.
I had a very hard time trying to get this dining room from another company. Waited on it for almost 6 months from them. Got it from you in 15 days.
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"I reached out by email to check stock on an item. Within an hour they responded to my request saying AFA had the quantity I needed in stock.
The order process went well and I received my order on time as promised and my furniture is great. My son was thrilled. Based on my experience with this order I plan on purchasing with the company again!."
"My dealings with AFA stores were beyond exceptional. I can honestly say it was the best online customer service I have ever received. I highly recommend AFA stores. If you are looking for a store where integrity matters you have found it. You can't go wrong shopping with them. "
"The service was very quick and informative. That is why I can say that customer service is one of the best I have dealt with. I ordered a game table from this store. A day later they notified me by email to let me know it would be shipping a week later than thought. I appreciated that because I was allowed to cancel if I needed to. I allowed the transaction to continue and I actually received my table the day it was supposed to ship out. The price was better than everywhere else and it was in mint condition. I did note that when I was putting the table together it was missing 2 screws (the table company's fault). When I notified AFA they had the furniture company send me a whole new package. I would definitely buy from AFA again. "
"I think that Afa Stores did a great job. The product was out of stock and they contacted me to give me the option of another product choice, a refund or to wait for the product I ordered. Basically, they kept me informed all the time. The product was delivered in excellent condition and was of high quality."
"I have ordered two items and both extremely damaged. The return and refund process is painful and have very ignorant, rude agents answering the phone and handling requests. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN EVER"
"I recently ordered from AFA, and my order was back-ordered. They kept me up to date and Zoe was a delight. She might be the best customer rep I've ever dealt with. She continuously kept me in the loop and would even call to give me updates. "
"I was looking online for bedroom furniture for my daughter when I came across AFA stores. Admittedly, I was a little apprehensive to purchase furniture over the internet. However, I was extremely pleased with the entire process of ordering, confirmation, and customer service. Just before delivery, I realized I needed to change my delivery option to include carrying the furniture up a flight of stairs and into her bedroom. AFA stores quickly adjusted my order to include this service and everything was handled with the utmost care and professionalism."
"I've done two buys with AFA Stores and each time I had an excellent experience.
I called to change the delivery address and the gentleman who answered the phone was extremely kind and helpful. The bed was easy to put together and in good condition.
They are a pleasure to deal with and I have bookmarked them on my favorites list."
"The guy on the phone was polite, knew what he was talking about, and double-checked my order for me, the customer service provided by Afa was excellent in helping track the shipment. I ordered one bed, and a week or so later it showed up at the door. No damage. The price was unbeatable by anyone! total satisfaction.
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"Sympathetic delivery service people, made for a very pleasant experience and a beautiful sofa.
The customer support was exceptional and efficient, the words cannot express how this store went above and beyond to ensure I was completely satisfied with my order, I'm very happy with the quality and usefulness of the product. "
"Will order again and will definitely let others know of our experience. Very pleased from start to delivery.
I was happy with the price, on top of that my purchase qualified for an additional 5% discount.
As far as the condition of the item and the length of time it took to arrive, there were no problems there either, I was kept up to date on order and shipping status. The furniture was delivered in perfect condition. Fast shipping and great communication."