"If you do one thing this year, please oh please, make it be choosing NOT to order from this place. I have spent 2 months going back with Afa Stores customer support (which by the way takes literal weeks to respond to emails and hours to get through to on the phone) about a bench I ordered. At this point, I have received 2 chair legs, 3 left bench legs and 1 right bench leg. If you count that -it is SIX unique legs, only THREE of which are usable (and I think we all know that benches need four usable legs). I have been assured I'd be given a partial refund, no such refund has occured. I have been assured the company will sent me the correct leg by ___ date, and every time they do not follow through with the promised timeline. I have been assured they're actually a reputable business, but they keep wasting my time providing horrific customer service and not rectifying their mistake. Do yourself a favor, and save yourself the time, $ and GIANT headache on repeat that you'll receive dealing with this business."
"Afa stores gave us an excellent service, we were very impressed with how quickly what we ordered got here and our furniture arrived packed in the safest way we have ever seen.
We saved a lot of money with the purchase that we made in Afa and we had a great experience from start to finish. This store without a doubt is on our shopping list and recommendations."
"I ordered a desk.. they sent an email saying it was back ordered for 9 months. I sent an email requesting they cancel the order. They didn't check their emails. I, in the meantime thinking the desk was back ordered for 9 months, ordered a new desk. Then, without notice they shipped the back ordered desk 2 days later. They didn't tell me or notify me that it was in stock. As soon as I got a notice it was being shipped, I emailed multiple times. They refused to cancel the order and now I am stuck with a desk I don't want and they want to charge me more than 400.00 dollars to return it."
"I ordered a chair to match my desk for my home office. It arrived sooner than I expected, was very well-packed so that it wouldn't be broken and it was easy to put together. The chair is well-built and of great quality, the customer service people were very friendly and helpful and status updates were very timely."
"Everything worked perfectly, the table was delivered in perfect condition and is absolutely beautiful, I wouldn't change a thing. The two delivery men were very professional, they both were very careful from unloading to placing and finally installing and removing the packaging, I would definitely recommend shopping with them."
"I ordered a **** Chatelet table. They did a great job of keeping me informed about delivery. Once the table arrived, there was an issue. I am happy to report that Josh resolved the matter for us quickly. I would buy from them again, given the level of customer support. Email response is quick. I have furnished my house entirely online, and sadly some companies have been a little more difficult with tracking or when issues arise. "
"When I buy a furniture online, I'm always a bit nervous as far as the quality of the furniture and the online store, but this was one of the best experiences I've had, we ordered a console table, and it arrived on time. I noticed that one of the drawers was imperfect, so I sent an email and received a reply within hours, then I received notice that a replacement would be sent, and a follow up with tracking number was received a day later. They are very cost competitive. I will look to them for future purchase.
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"I ordered a Tv Cabinet, I've been wanting it for some time and found the best price on Afa Stores, I received it on the date they were scheduled for delivery, everything was exactly as shown on the page and it's of excellent quality. I really appreciate the communications with your staff, were excellent, they were in touch with me all the time."
"I ordered a very nice queen size bed, it's great. The ordering process as well as the delivery was first class. I am thrilled with the bed. The white glove delivery was just as expected with the piece being well protected and placed exactly where I wanted it. The delivery team unloaded, unpacked and set up my bed and were very efficient and friendly.
Delivery took longer than expected but it is understandable given the global logistics problem caused by Covid, they informed me immediately, allowing me to decide if I wanted it. I did, and it was sent out on the day promised.
I'm very satisfied with the price, quality of my order, thanks for making this a pleasant experience.
I highly recommend and will look to AFA stores for future needs.
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"Everything was amazing, we were very satisfied with our experience with AFa Stores. The people we spoke with on the phone were very helpful and friendly. Our furniture arrived earlier than expected and the product was well packaged.
We were especially pleased with the excellent communication during the shipping process.
The bar and stools were better than I thought they would be, the white glove delivery was just that, perfect, no marks or damages of any kind and the guys were great and did a wonderful job. The bar price was very good.
I would definitely order off AFa stores again!
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"There was constant communication from AFA and the transport company so I knew exactly when shipment would arrive. Staff were professional and answered all my questions. I was totally satisfied with the handling of my order.
Bed is beautiful and it's in perfect condition looks great and we're happy with it, looks just like the photo.
It was sent in a timely manner, packaged well and arrived earlier than projected.
I would buy from them again because price was also very good.
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"Easy order, and very regular updates on when the items might be shipped. That surprised me, the regular updates rather than a long silence. The product arrived as anticipated and looked great. With a little assembly of the parts after receiving the shipment, my dining room chairs were ready to go within an hour. Good quality furniture. Well done!"
"This company claims to take great pride in their excellent customer service but the owner (Josh Norman) wouldn't return my repeated phone message requests to discuss the return of a Rachael Ray Monteverdi Queen bed that was falsely advertised by his company, even after the Union County in NJ forced him to correct the ad. Sadly, the Note added under Product Features in the revised advertisement is still misleading and incorrect. Buyers beware of this company to accurately advertise their merchandise and their claims to provide excellent customer service and honor their store return policy!"
"The table and dining chairs were received wrapped in perfect condition, would practically resist any blow, no additional costs for that or for shipping and handling. I was overjoyed with the exceptional service and excellent customer service. The pictures and description of the items were accurate, the best price I found. I will purchase again in this store.
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"Customer support was excellent, all of my concerns and questions were answered. They made me a phone call and email me when my order was delayed. Liked the product so much we ordered another one which came promptly. Both items were well packed and arrived without damage.
The experience went effortlessly. I was also given a price match after finding the furniture for less with another online retailer, this was a very nice gesture and very appreciated.
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