"Cancelled my order because the item went on a huge sale after I placed an order and they would not refund the difference. They were so rude and mean, I will never purchase furniture from them again. "
"I placed an order online for 2 end tables on June 15, 2021. I did my research shopping and comparing the same tables offered by different vendors and based on reviews, AFA Stores was not the cheapest but were reasonably priced and I would receive them sooner. It is now July 20, 2021 and I have yet to receive the tables. I knew when ordering them that they were on back order but due to ship on July 2, 2021. I called on July 7, 2021 to get an update on the status of my order. I could not get through to customer service on the phone after multiple tries so I decided to email and received a reply fairly quickly that they were due to ship on July 12, 2021. Remind you that I was charged over $200 on the 15th of June with nothing but a confirmation email of my order. I reached out to AFA customer service today July 20, 2021 and was told the tables were due to ship on the 28th. I do not believe I should have even been charged until the items shipped and if I would have known it would take this long for shipping, I would have ordered elsewhere. I just hope they actually ship on the 28th but who knows. I will never order from this company again. I'm scared of the quality of the product I will receive if shipping and lack of communication/updates has been this poor."
"The products that I ordered were delivered in good order and by very pleasant and capable staff. They kept me informed of delivery and also answered my questions both by email and phone. The call there was very pleasant. I really appreciate the OUTSTANDING customer service."
"We received the item within days of ordering. Had a good link for tracking the progress of the shipment. Price was quite reasonable compared to other merchant's prices for the same items.
Our Outdoor Sofa Set came as described on the website and we love it."
"My first order arrived earlier than expected, I am impressed with the shipper for communicating two times with me.
Then I ordered several pieces of furniture which all came quickly and at a great price. During assembly, one piece broke. I emailed customer service and they sent me just the broken piece right away rather than making me sent back anything.
Anyone can have good service when things go the right way, but the true test of integrity is how they handle a problem.
Love your company!"
"This store was great! We ordered our baby crib through them because they had the best deal online. The customer service was great. They contacted us right away to let us know our crib was on backorder. We had to wait a few more weeks but it arrived when they said it would. We had a few minor issues with the crib (all manufacturer defects) and this company was able to quickly resolve our issue and get us replacement parts from the manufacturer right away. We are very happy with their service."
"The online order procedure was great, I was able to search and locate my items with no problem, the tabs and the coupon code worked as stated and my order was correct. The price was reasonable. The customer support was excellent. As I tried to anticipate the delivery date, The Rep was courteous and very helpful in helping me understand the process. When a major delivery issue was presented, there was a prompt and definitive resolution of the matter.
I can guarantee that I would order from a.f.a in the future with no hesitation."
"I paid 315 dollars for a 3pc dining set that other sellers advertised at 450, 500 and even 600 dollars. Also, when I had questions, customer service was quick to respond.
The furniture is beautiful, and even though a chair couldn't be assembled due to a defective leg, AFA shipped me a new leg in a couple of days! Top-notch customer service!"
"I ordered and console table and one wine rack, they kept me updated on my order and shipping status. Furniture delivered in perfect condition, the products looked just like it was pictured and was of excellent quality."
"We received the product ahead of schedule in excellent condition. The delivery company that AFA uses was also very professional. I sent an email about an issue with the chairs that turned out to be my inability to follow directions. They responded within the hour! Thanks, AFA! We love our new furniture."
"I ordered something for over $1200 in February 2021. They didn't run my card until March 2021 and said the item would arrive in 2-3 weeks. Nothing arrived. I called them several times could never speak to anyone and on hold for 30+ minutes. Emails went unanswered. Clicked on "chat" their website and nothing. Finally got in touch with someone on 5/10/2021 and she says oh it was damaged during shipping we will send other one out in June. I told her I wanted to cancel. They would not give a confirmation number or email. A week went by. I call again and input my tracking number and "suddenly" as of 5/22/2021 they are saying it was delivered on 4/19/2021. DO NOT ORDER FROM THEM!"
"I ordered from afa stores twice within the last several months, and can not say enough about your customer service which is the TOP!
It took a while for the shipping to update the last time, but when I sent an email requesting information it was responded very quickly and everything arrived on time.
I would not hesitate to shop again at afa stores.
I'm very satisfied with the quality and style of my furniture!
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"I was looking online for bedroom furniture for my son when I came across AFA stores. Admittedly, I was a little apprehensive to purchase furniture over the internet. However, I was extremely pleased with the entire process of ordering, confirmation, and customer service. Just before delivery, I realized I needed to change my delivery option to include carrying the furniture up a flight of stairs and into her bedroom. AFA stores quickly adjusted my order to include this service and everything was handled with the utmost care and professionalism. I highly recommend AFA stores!"
"I am very happy with the customer service, I accidentally entered 2 for the quantity when I wanted to enter 1 and I sent an email and they got back to me right away and recredited my PayPal account and fixed my mistake for me in less than an hour. I would recommend this site to everyone, their prices are more than fair. "
"Great customer service, the product was as described and well worth it, shipping was quick. I was amazed at how easy it was to order, the best price I could find on the web, the product came with all original packaging. Turned out to be the perfect coffee table for our needs. I would definitely buy from this company again."