"Awful experience. Ordering a mirror based off of their website stating was in stock and ready to ship. On 2/7, Still waiting two months to the day later. Each week they keep emailing me that it’s another week blah blah. Customer service refuses to give answers as to why "

"The delivery was timely and my husband was able to put it together fairly easily. The bed looks great. The only reason I gave it 4 stars instead of 5 stars is because the mattress feels a little softer than it did on the box spring so if you like hard beds, make sure you have a very hard mattress. We are going to try putting in a board of plywood under the mattress. I love the clean look and how soft the headboard is."

"The product was shipped very quickly considering that we are in a pandemic, a great product and very good quality, arrived in excellent condition. The service and price were fantastic. All in all a good experience, I'm very happy with the purchase."

"We ordered an after dinner drinks table. Was promptly delivered. However, the top of the dinner table was damaged. I called Afa Stores. They asked us to send photos of the damaged piece and they had a replacement piece sent to us within a week! We were very pleased with the service we received from this company. We will recommend this company to friends!"

"The person I spoke to in customer service was very friendly, resolved each of my doubts in a timely manner. I'd never ordered furniture over the internet before and was a little skeptical to do so but I was very surprised. The prices were good, the product was as represented, everything arrived expeditiously and on time for my birthday. I am very satisfied."

"I ordered a lamp from AFAstore.com. After receiving the lamp, not the color I purchased, the company has not responded to my emails. When I called, I was told to contact them by email and send pictures. I am past the time when they told me they would get back to me. Do not buy anything from this company, in my opinion they are a scam!"

"This company has been great from the very start. They called me to let me know the two items I ordered were back ordered, the date I might expect them and asked if I still wanted to process both orders. I said yes.

I was contacted by the shipping company a few days before and the night before the delivery, to give me a window of time to expect them on the delivery day, everything arrived on time.

I am impressed with the shipper as well for communicating two times with me. The service AFA offers is excellent. "

"This company is misleading. The website showed "available to ship in 5-7 days"...today marks 6 weeks and I have not received my piece. When communicating with customer service, I received the same canned e-mails, misinformation and stall tactics rather than the truth. Would strongly not recommend."

"Summer 2020, I bought an expensive (to me) lift chair from this site without ever seeing one in person, let alone sitting in one. It just looked so perfect. I didn't ask any questions, either. I'm in Texas. This company is in Jersey. Basically, it wasn't the best decision on my part. // Chair came, a couple of young men unboxed it, and they put it where it goes. I was SO happy! // After sitting in it daily for a week or two, it became clear that it just was the absolute most wrong chair for me. Everything hurt worse. My husband tried it. It wasn't for him either. I was getting frustrated. My old chair was broken, the new one was a literal pain, and the idea of shipping it back seemed overwhelming. // I wrote a big, stinky email about what seemed to me to be a discrepancy between the store's return policy and the white glove delivery service I had paid for. I got a very nearly *instant response from Josh Norman. According to LinkedIn, this person is President at AFA Stores. We exchanged several emails, and they were super calm and professional the whole time. They immediately advised that I could still return the chair. However, it would have been a hassle on both ends. A very generous compromise was made. This business, this business person, did everything right and then some!"

"This store will charge your credit card before they have merchandise to ship out. They've charged my credit card for more than 7 months with serial of lying promises to ship my order, and the latest one they promised me to ship my order out on 01/20/2021 and nothing is shipped out to me.

I got my refund, finally.

"

"I'm very happy with this company. The product was out of stock and they contacted me to give me the option to choose another product, a refund, or wait for the product I ordered. They basically kept me posted. Nice job !! I really like my new console table! Top-quality."

"The item I ordered was broken upon delivery. The reason afastores is getting a "perfect" rating from me is the quality of the service I received at this point. They were very understanding about the broken item and were quick to ship out the replacement. The customer service is definitely excellent. "

"I spent quite a while researching the products and afa stores had the lowest price. I'm extremely satisfied with the ordering process delivered at the scheduled time. It came as described on the website, we love it!

Will definitely order from AFA again."

"The customer service, as well as the delivery people, were top notch.
The delivery was timely and my husband was able to put it together fairly easily. The bed looks great. I had cancelled my order with another online furniture site that strung me along for 10 weeks without a delivery. AFA Stores was great. They delivered my order on time and for less money. All my phone calls were returned in less than 24hrs."

"My order was handled in a professional and efficient way with good communication regarding availability. It all arrived in a short amount of time. The shipping was free, it was by far the best deal I could find online, and everything arrived in perfect condition.

Thanks. "