"The customer service was very helpful and really efficient, that's why I give them 5 stars. Fedex lost my first order but I was contacted by afa and had a replacement shipped that day. They fixed it without me having to research my order. The best service, customer service representatives should have the power to provide a positive experience that makes the customer feel special and happy even if they are unhappy with the situation, it was a great experience all the way. "
"Very fast response from the seller, the ordering was simple to make. The website is great, I easily found what I was looking for and the shipping was fairly fast, I could always talk to a real person whenever I called without much of a wait, they are very serious, it was definitely a great buy. "
"My new bed is fantastic, arrived in perfect condition, it is of outstanding quality and very comfortable, the online order was easy, I was able to search and locate my item with no problem, the coupon code worked as stated and my order was correct. The price was reasonable and the customer service was charming, they were always with me and they were very kind, I would buy from Afa again without thinking. "
"Great product, easy to put together, well packed for safe shipping and very good quality. I was very impressed with their excellent customer support, shipping was very fast. I'm very pleased with the prices and with the whole experience!"
"A problem with my order was handled quickly and professionally."
"Afa Stores gave me an excellent service. Prices were best available. Purchase was fulfilled quickly. I could always talk to a real person whenever I called without much of a wait. When I had a small problem, they returned my call quickly as promised.
My purchase was sent in excellent condition, I would recommend this company to all my contacts."
"Great quality products, even better customer service, ordering online was easy. I emailed a question and got a call back right away. Good updates via email to let me know order status. The package arrived fast, exactly what I ordered, and very easy to put together. Everything went smoothly, I will never purchase furniture anywhere else."
"I had cancelled my order with another online furniture site that strung me along for 10 weeks without a delivery. AFA Stores was great. They delivered the same two pieces on time and for less money. All my phone calls were returned in less than 24hrs. Fantastic website, easy to find what you're looking for, easy to order, in general great experience. "
"I recently bought a TV Console. It arrived damaged. Imagine my surprise to receive an email from the President of AFA Stores. He worked with me, even giving me his cell number to contact him over the weekend, for a quick resolution to the damaged piece. We could not have been more amazed. Will definitely recommend AFA Stores to all our friends and family!"
"Excellent! Very satisfied. Would definitely recommend this site. Delivery was quick and I was kept informed.
I was happy with the price to begin with, before I found out the shipping was free. On top of that, my purchase qualified for an additional 5% discount.
As far as condition of the item, the quality was as advertised and everything was in perfect condition.
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"The experience with Afa stores was exceptional. We had been looking for the perfect kitchen island for over 2 years. We finally found the perfect one and Afa stores had it by far the best price. Ordering was easy online and it shipped timely with no issues. The whole process from ordering to getting the island, went smoothly and fast. The customer service was very helpful and responded to all my questions quickly.
We love the kitchen island, just what I wanted, real quality for the money.
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"Very pleased with the experience of shopping on this website. The items were very comparable to other sites and the free shipping made it an easy choice. The service after the purchase was prompt and helpful. Furniture arrived in excellent condition. Great communication and customer service. I will purchase again in the future."
"I purchased an easy chair online at the AFA website. I waited 8 days for a tracking number. i finally emailed with an order/delivery status request and the email reply said that my order would be assigned a tracking number by the end of the week! The very next day without explanation, without warning, without any update, my credit card was refunded. I was then forced to phone and ask why - only to be finally told that (after waiting 10 days for an item to arrive that never existed) the item had been discontinued. AFA WEBSITE: DISHONEST. AFA CUSTOMER SERVICE: NON-EXISTENT."
"I am very happy with my purchase from AFA Stores. I'd never ordered furniture over the internet before and was a little skeptical to do so. Their prices were good, they responded quickly when I had a question, the product was as represented, and it was delivered in fine shape and on schedule.
Thank you AFA!"
"Supplier advised by phone that item was backorder for a month and offered to cancel. I did, then called back to reinstate and wait. Courteously agreed to do so. Received item in mail less than a week later! Great surprise. Very happy with lowest price I could find and very prompt service."