"The bed I ordered was on backorder and someone from the company actually called me to make sure I knew it was backordered and asked me if the new ship date was OK with me. Who does that anymore? Awesome customer service!!!!! "
"Efficient delivery time, and excellent customer support. Will start to buy all my furniture from here! :) "
"Excellent communication, assistance and price. The items I ordered were a considerable savings from purchasing locally. They arrived as expected, no damage, beautiful furniture. The order took longer to ship than first thought, but I was kept informed throughout the process.
Thanks AFA Stores! I would not hesitate to buy from AFA Stores again and have recommended the site to several friends."
"The prices were excellent. There was an issue with the shipping. It was however handled in a timely manner and the customer service rep called to follow up. All in all a good experience.
Excellent customer service"
"True customer service every step of the way. Follow up and follow through. Personal service in dealing with one person throughout and she was available and responsive to questions at all times of day/night. I was able to deal with and arrange request for a more complete delivery and set up service. I would use this company again!"
"This company must be a SCAM as they claim in stock products but after weeks has not shipped and customer service will not respond. They do NOT even have anyone answering phones and claim COVID-19 but we all know how easy it is to transfer business phones.
Do not waste your money on this company unless you just like to spend $1,000s of dollars and HOPE they will ship a product because they will not answer any of your questions."
"We had an amazing experience with Afa Stores when we ordered two l-shaped desks with hutches you make our work at home space more functional. When we first placed our order it turned out that they were actually out of stock and we very quickly received notification of this from their director of operations, Eduardo, to let us know this and ask how we would like to proceed. We decided to wait for them to come back in stock and they actually ended up shipping a few days earlier than we anticipated and we received them about a week faster than we expected. Eduardo kept in contact with us throughout the process to make sure we knew exactly what was going on. The desks are great quality and we couldn’t be happier with the product or the service we received! We will definitely be return customers and would gladly recommend them to our friends!!"
"I would have given AFA 5 stars but, the product was poor, not the fault of AFAstores, but the fault of Sunny Designs brand quality control of the furniture from the factory. all three pieces of the furniture ordered had minor damage. Josh at AFAstores did take care of the issue in a timely manor."
"I ordered a $3K bedroom set from Afastores that I found on Wayfair first for more than a $1000 more. I read a few reviews that said shipping was really slow from AfaStores but figured a $1K savings was worth the wait, besides, I'm homebound for COVID so not in any hurry. I ordered on April 17, and received my furniture on May 5th, which is way sooner than i expected, especially since I live in Amarillo TX. It was beautiful, well packed, the trucking company brought it into the house. I could not be more delighted.. You are missing out if you aren't ordering from Afastores! For reference, the furniture was Magnussen - Bellamy and it is WONDERFUL!"
"I just ordered two dressers from AFA Stores and the experience has been incredible. Not only did they beat every other retailer online by over $100 per piece, they also offered free shipping, and I was contacted within 24hours to confirm my order and notify me that it shipped. I wouldn't shop for furniture anywhere else."
"Wonderful selection of quality furniture! The free shipping, no sales tax made my purchase better pricing than any competitor. Thank you and I will recommend your site!!"
"I needed a lift-chair to be delivered quickly and AFA had the best price--by far. Sadly, it would take too long for their logistics to deliver the chair so I had to withdraw the order. There was a rapid response to my request and so I am able to use the card with another (more expensive) carrier. This was sublime customer service."
"I'll just add to what has already been often said before...the ordering was simple and fast. AFA sent the furniture to their shipping company within 5 days (according to the tracking site). One month later, still no furniture. Tracking says the furniture is at the delivery terminal (12 days ago) and when I called the shipping company (AM Trucking) the customer service rep. said it was being "scheduled" for delivery, giving no time frame for that delivery. I contacted AFA and told them it was truly unbelievable that after so many poor reviews on shipping they had not yet figured out how to get their furniture to people in a more timely manner. I will NEVER use this company again and strongly urge you to shop elsewhere."
"I'm very happy with my nightstand, high-quality product, excellent customer service. Thanks AFA!"
"I ordered two Brooks Lounge Chairs from these guys back in January and they told me that they were back-ordered until about mid-Feb, so naturally, I was a little frustrated but I gave them the benefit of the doubt after they explained that they ship directly from the manufacturer and that their stock depends directly from the manufacturer. Fast forward to Feb 13th, I get an email from them saying that my order was ready to ship out and to track my order I had to click on the link...I click on it but nothing stating that my order had shipped appeared, I contact them again, not a minute had gone by and I already had an answer from them (in my experience, other places take days to get back to me) telling me that it takes about a day or two for the page to be updated and sure enough, after about 3 days, the page showed that my order had shipped. Once I saw that I noticed I hadn't asked them how long shipping was gonna take, I contact them a third time, again, they answered that same day, telling me that it was gonna take about 2 weeks from when it shipped to when it was delivered, at first I was kinda mad but then it hit me, this is furniture that we're talking about and not something like a book that can be delivered in like 3 days, so all is well. 2 weeks go by, not a word from anyone, I get a little worried cause you know, nobody wants to lose their money, so I called them but no answer, so I wrote to them (I knew that they would get back to me faster if I wrote than if I called, sure enough, they did) and these guys checked for me where my order was, told me that it had arrived at "the shipping company's delivery terminal" and they the shipping company would call me and like clockwork, the shipping company called, 2 days later I got my chairs, my beautiful chairs.
In short, these guys made sure that I had the best experience to date with an online furniture company, prices are great, quality is top-notch and overall they have an amazing customer service team. 10/10 will buy again. "