"The products are great, I sold a bed and two nightstands. They arrived well, the Delivery was awesome. I am very happy with my new products "
"I only have good thing to say about AFA STORES.
Great customer service, they always answer fast, the furniture is beyond beautiful, I received my order really fast and in perfect conditions.
I would totally recommend AFA Stores!!!"
"I had a great experience buying from this store. The product came in excellent conditions and the delivery time was as they have posted in their website. I would really buy again at afastores.com.
Thank you"
"I ordered an in stock tv hutch. Turns out it shipped from the manufacturer and took a week for them to release the unit. It took another 4 weeks to finally get it delivered. 5 weeks for an instock unit is ridiculous. "
"Order placed Dec 28, 2019. Several emails exchanged. Furniture finally arrived March 9, 2020 after threatening to cancel my order. No compensation for my inconvenience. Now will not communicate with me since furniture arrived. They are NOT accredited by the Better Business Bureau. Shop somewhere else! It is not worth the headache and inconvenience to deal with this company. Very dissatisfied! "
"I ordered the **** - Archivist Trestle Dining Table in December for my daughter. We were looking for a dining table that was reasonably priced and would accommodate seating for 12/14 people. We found this table on the AFA website and ordered it without any problems. Unfortunately, we found out that it was on back order, but after contacting customer service, we were assured that the dining table would be shipped in February. We were pleasantly surprised that the table would be delivered on 2/13 between 9 am-1 pm. Thankfully the table was delivered prior to 9 am, was set up quickly and without any damage. The table is beautiful and exactly what my daughter wanted. I would recommend AFA stores."
"I ordered a Theodore Alexander table. The process was smooth Delivery was awesome and no damages . Really love my new table. Thanks!"
"Ordered 2000.00 2 chest for bedroom ordered on 12/10/19 is 1/14/20 and still do not have merchandise.
Called several times to get an estimated date once was told it was in Atlanta a week later I called and was told it was in North Carolina I reside in Florida. Jan. 9th I was told "it is on a truck on the ground en route by a very sarcastic supposably customer service rep. Will never buy from them again. We have 5 homes in Florida and I was hoping to furnish through AFA but that is not happening. "
"AFA has great prices and the buffet I ordered arrived in absolutely perfect condition. Josh Norman, at AFA, was very responsive to any questions or concerns I had. The furniture leaves their warehouse really quickly but it took the shipping company 3 weeks to get it to me once it left their warehouse. The only reason I didn't leave a 5 star review was that I had no idea when the furniture would be delivered by the shipping company - the shipping company was not responsive at all. However, shipping was free so if you are not in a super big hurry to get a piece of furniture, AFA is the way to go. "
"Eduardo and Erica are fantastic! My item was on back order and Eduardo kept me up to date every week on the status. We had a flood in our home and needed this piece of furniture replaced so it was abundantly important that we could get it. When we had an issue with delivery Erica Boston got involved and made sure everything went according to plan. Because of the inconvenience they reimbursed me half my delivery fee. I highly recommend them and am a customer for life! "
"We have ordered sofa for $2700. After we waited couple of weeks, we have finally received it. The delivery guys took the sofa from the boxes in the hallway and brought the two pieces in. I was home alone with my 2.5 son that was running around and I was making sure he won’t run away through the front door, which means I wasn’t paying too much attention to the sofa. I told the delivery personnel to leave the boxes in the hallway. We said good bye and they left. When I got the closet look to the sofa, I have immediately noticed very low quality - uneven stitching, uneven filling, cheap fabric,...) I was extremely disappointed because I have expected much more for $2700. I have immediately contacted AFA Stores Customer Service and I have requested a return. They told me they gonna charge me restocking fee and pay for delivery which I understand. They also told me I need original boxes, which is also understood. The problem is that the delivery guys took those boxes with them even though I have asked them to leave it. I am now stuck with this sh**y sofa for 3K. "
"I've placed and received two orders from AFA and I must say they were wonderful in every way. I'm actually getting ready to place a third order. Quality and shipping of products was great!!! They even followed my detail instructions about us going on vacation about waiting to ship on the day we get back. So, Thanks AFA for job well done."
"I ordered my item on 8/4/19, still waiting for delivery a month later. When you order, all they tell you upfront is that they ship within 5-7 days. What they don’t tell you is that shipping time can take 2 or 3 weeks then a randomly selected shipping company will contact you to setup a delivery date. The date that they selected for me was a date I would be out of town so I had to deny it. They did not immediately offer a rescheduled date all I was told was they would call me in 3-7 days to reschedule. On the 8th day they called me after I had to call them while on my vacation. They had no reschedule date or any idea when a truck would actually be in my area again and they would have to call me back again in another 7 days. I called them back twice before they called me back and gave me a new delivery date of 9/14/19. That is 18 DAYS after the original delivery date. I ordered from AFA Stores because the item o was desperately looking for was in stock with them and it seemed like I’d be able to get my purchase quickly and before others would be able to deliver. I was so wrong and this has been the most frustrating delivery I’ve ever had to put up with. I have a very important event to attend on Saturday the 14th but I’m too afraid to reschedule with this delivery company because of how far they keep pushing out the date. It shouldn’t be that way but it is. I would advise you avoid the company and save yourself the frustration of their unknown delivery process. "
"I ordered an entertainment cabinet and it came defective. When I called the company about returning it, they said there would be a $50 restocking fee and $260.00 shipping fee (The item only cost $550). When I complained that I shouldn't have to pay that since it's defective, I got the standard, "Well that's our policy". I'm sure if I returned it and paid there fee, they would just resell the defective unit to the next unsuspecting customer and pull the same crap. Customer service was also very rude! Their website states they provide complete customer satisfaction. Ordered item 7/30/2019 and it came 8/22/2019 (23 days) when they told me it would take 5-10days. Don't buy things from this place. They are scammers. "
"My dining set arrived looking even better then the photo online. AFA had the best price and the delivery team was courteous and professional. They assembled the items and took the boxes to the trash for me. A great experience and would order again in the future. "