"I just ordered Canon 5D Mark II kit with EF 24-105 lens for only $2300 . Ajrichies.com offers the best price I could find anywhere. So what if they try to sell some extra accessories. They do it because they really care about their customers. I spent a lot of time trying to find the right accessories. In this case they do all this tedious work for the customers. So I do not really understand all these negative reviews about upselling, bait and switch complaints. You guys have to be thankful they offer you so many choices. I would recommend this outstanding deals website to every serious photographer who wants the best equipment without spending a fortune. I am looking forward to receiving my order and wish these hardworking sellers the best of luck."
"I had a miserable experience with them. I ordered a camera on-line and waited for 12 days, just to receive an email asking for some sort of confirmation. I was listening to the endless music for 20 min. Finally, someone told me that the camera is not on-stock. I asked why they did not tell me earlier. The representative told me that I should have called and checked. That is the biggest nonsense I have ever heard. A company should update its homepage according to their inventory and not let people wait unnecessarily. I guess they are using some products as bates.
Bad experience, cannot recommend them."
"Their salesman, Mark, was very helpful in getting the right product I wanted. The prices are fair & not overblown, especially on the warranties. After I get my USA Nikon D90 (body only) & accessories, I'll update my review on the shipping and condition of the product I will receive. So far, so good."
"Got in touch with Morris today and I must say that he handled everything well. There was a misunderstanding about the hours and days. I am very happy with the service given at this point. Prices here were better than anywhere else that I found on the web. Thank you Morris."
"after placing my order. I had a question about the warranty (USA) . I was expecting a return email, instead I received a telephone call with my answer.
#91399293"
"I will never order from this company again! The rudest sales and customer service ever. Don't call and question them on anything or you will be met with the rudest abrasive people. It is a wonder anyone does business with them ...maybe one time business only! Product salesperson misrepresented product and sold me item not needed. Customer service extremly rude and could care less about any concerms I had after sale. Do yourself a favor and shop elsewhere...even if you have to pay a few dollars more!
Update: Within a couple hours after posting my negative review, I was called by AJRichies to harrass me about my leaving a negative review! I told them I had no interest in talking with them and hung up on them. This is just what their customer service rep had done to me when I had called them to voice come concerns about their business practice. In fact their customer servive rep along with being rude and combative also informed me that his manager was telling him he should not even be talking to me! Rude salespeople...rude service reps...unconcerned manager...do you really want to do business with this type of company? If I recieve another call from them I will report them to the phone company and law enforcement!"
"Best price on a Panasonic camera. Waited 1 week for any action on my order. After a phone call order changed on line to in process. I was told they had to verify my phone number and then offered upgrades and extended service contract.After another week and a seecond phone call I was told to call on Sun to talk to customer service since they had closed on Fri at 1 pm. No customer service available on Sun. Called back Mon, still no change in order status, cancelled order.
Lots of other bad experiences on line from others. I figured it was unlikely anyone could be so bad. Not sure what their problem is but be cautious if you want to see your order arrive in any reasonable time frame."
"This is a terrible company to deal with. Just try to return a product you will be hit with fees over 15% before it is all over. I could not get anyone to answer the phone. I had exactly
$73.49 dollars in fees deducted from my return. I could not get anyone to call me back. The salesman was rude. A bad deal. He was very upset with me and made me feel like I was a terrible person for returning this camera. The box was crushed at delivery i did not want it from the beginning.
I am waiting for Ajrichies to respond to to these issues but it has been three months and no one has called. The store has to be given a chamce to make amends, fix issues and resolve complaints. The store never ever contacted me about the money it took from me $73.49. Once they get your credit card number they got you hooked. Don't be a fool like I was and let them screw you."
"it was fast and easy to order"
"I bought a new Panasonic AG-AC130 from ajrichies.com
They convinced me to buy the upgrade (extra battery, larger SCHC cards, 3 Filter kit, etc. I would be OK with that, except the didn't send what I ordered. They sent a different battery for a MiniDV camera and a different Battery charger and only 1 Filter. They said they sent all the correct parts via UPS, but they did not. They refuse to answer my questions via e-mail or phone. I rate this merchant a "0". Do NOT do business with them. I won't ever again."
"Very prompt and good service."
"I got GREAT SERVICE! Morris, thanks for tracking down my order and adding a rush so it could get there for my husband's birthday!"
"Great company. Very helpful. They try hard to make things right"
"I should have read the reviews before ordering. Placed an order for a Sony CX260 on 8/31. On 9/4 got a message to call them about my order. Got the sales pitch about buying the warranty and extra batteries, etc. Said no thanks. Called today 9/13, and was told it would probably be 2 to 3 more weeks (and maybe more) before they got it in, then another 12 days for shipping. After reading the reviews I realized that I was being strung along and that they had no desire to sell me the camera unless of course I bought the "extras" that they were selling. Will never deal with them again. Just called one of their competitors who just happens to have the camera in stock and will ship tomorrow. For the extra money, well worth it."
" Very accurate, order was confirmed by telephone, no pressure to buy other things, fast shipping and came all new, in factory packaging, as promised. Have ordered several times, and had good experiences each time."