"Great friendly people, great prices. Had an issue with delivery which was fixed without any conflict. Will definitely shop here again. Thanks!"

"I ordered a camcorder from Ajrichies.com. It was a mistake in the system and I was told that the item is not available. Ajrichies.com had fixed the issue quickly and shipped the camcorder to my address using expedite delivery option. It was very efficient and prompt solution."

"Shady. Just know that you are ordering Gray Market Products. No Warranty. No Canon/Nikon support AT ALL. Menus are in Chinese (mostly) and can not be changed to English. Shady. They will of course try to sell you the American models for basically what you would pay at a more reputable online retailer. Buy from a more reputable retailer! You're spending your hard earned money. You want a warranty and you want support from the manufacturer. This is just a half step from buying illegally, and you are still paying A LOT of money. "

"They were very friendly, helpful, quick to deliver my camera, and, above all, cheaper than anywhere else for the product I wanted. I am so impressed I intend to place an identical order for my son for Christmas :)"

"The email sent to support@ajrichard as directed, was returned stating the domain was changed to ****@**** so was redirected:

"Received partial order 05/10/12 and sent following email:

“If for any reason you are not completely happy, please give us a call or email us at ****@**** and we will do our best to make it right.”
“ Order date: 4/26/2012 9:37:08 PM
Your Order #1178270 has been shipped.”
These are from the text of the email I received 05/08/2012.

Most of the order was delivered by UPS on 05/10/2012 but some ordered items were not in the box.

The Quick External Charger and the Table Top Tripod Cleaning Kit & Scr… were missing as itemized on the packing slip (shown below).

Received via UPS 05/10/2012:
2 Rechargeable Battery 1600 mAh Lithium AGFAPHOTO AP-ENELS
1 COOLPIX P510 CAMERA
1 16GB IGITAL FILM SDHC/XC MEMORY CARD

Missing:

QUICK EXTERNAL CHARGER
TABLE TOP TRIPOD CLEANING KIT & SCR

***-***-**** 05/11/2012 was called. Answered by man. Told him missing items and he put me on hold from 9:42 to 10:08 and I hung up – so I am sending this email.

Please send the missing items.
"

"By a large margin, AJRichies had the least expensive price for the camera I bought. However, after waiting for three days for my order to ship, I inquired via the email address, and then was called by someone who wanted to up-sell me with a bunch of accessories that I didn't want. I ended up getting accessories to get the free fast shipping, because after the delay in processing, I needed my camera more quickly. After spending extra money, FIVE DAYS later, and nine after my original order, the in-stock camera still hadn't shipped. I had to call, and then it was shipped immediately, but I think the amount of effort that I had to put into getting the camera here in time for a trip was unnecessary."

"Placed original order on 4/30 and heard NOTHING for several days. Then received a phone call and was told that the camera I had ordered was "grey market" and did not come with a US warranty, even though the website made no mention of this ANYWHERE. So I "upgraded" to the one with the US warranty for another $100 and then waited for over a week for an order confirmation email that NEVER came. Called 3 days in a row to check on it and kept getting told that I should be receiving the email that evening. Finally received a "ready to ship" email on 5/9 (yes, a week and half later!) and received the camera 5/10. Box smells strange, but everything I ordered did come finally. If you want your product QUICKLY and without "hassle", DON'T order from AjRichie.com!!!

Called me back 5/31 and were willing to give me a small credit for my hassles...updating my review due to their willingness to try to help."

"It was 6 days from the date they told me the order had been sent to the warehouse before they shipped the order. Prior to shipping, they phoned me and tried to sell me all sorts of accessories, increasing the cost substantially. I definitely would have preferred they not call unless there was a problem with the order - no calls for up-selling, please!
In all, it was over 2 weeks from my placing the order to actually receiving it with standard shipping. The items were well packed and arrived safely via UPS as specified.
"

"Ajrichies scores high marks in my book for customer service and prompt delivery. One disappointment: the camera I received appears to have been intended for a non-U.S. market. Packaging was generic, nothing like the same camera on display locally. Nonetheless, all of the manufacturer's advertised components were included, and Ajrichies even sent a complimentary Lens and Camera Care Kit. Nice touch."

"AJ Richies had great customer service. They take their products seriously! GREAT prices- would do business with again!!!"

"Placed the order on 4/26. Recieved a mail after a couple of days saying that I need to confirm the order. Gave a call, spoke with a representative after some 15 mins of calling, the order was confirmed. It again took another 1-2 days to ship the products which i consider to be very slow, spoke with the representative again and the order was expedited. Got the camera today also with some freebies like a table top tripod etc. I would have been much happy if it was delivered within atleast 5-7 days of placing the order. Happy to get the cam on deal, it was the cheapest available in the net - Canon Sx40 HS @$339. Thanks ajRichies. Hope you'd consider all the feedback in this website to improve the service!"

"So far, I'm not thrilled. I ordered a camera with expedited shipping, and when I received my confirmation email, it had the following sentence in it: Orders can take 1-3 business days for processing time. If you wish to have your order expedited, please contact us at ***-***-**** during normal business hours.
So I called and got to a salesperson who was courteous, but when I let him know I paid for and was expecting expedited shipping, I was told that "our AmEx cable had been cut and it may take a few days before we can accept AmEx again!" What?? This immediately smelled bad and I thought it was just a way to get around paying AmEx their fees. Unfortunately, I didn't have time to waste so I gave them my Visa #, and then the salesman started selling! He first let me know that the camera I bought doesn't come with an SD card or one that's not fast enough for the type of camera it is. He was telling me that the quality of the card can dictate the speed of the shutter, which I found very hard to believe. While speaking to him on the phone, I Googled this and found out that these HD SD cards are a scam and that they're not really needed to operate the camera successfully. And then it was the weak battery that comes with the camera only works for about 20 minutes, and that I should be getting at least a battery that'll last 2 hours if not the 4 hour one. Then it was the extended warranty, that actually was the best deal of all of the add-ons, which they added 2 years to (for a total of 5). I am thinking that this is the way this company operates and that this slimy technique is the way they do business. I ended up getting the 4 hour batteries, the extended warranty, but not the super-fast HD accelerated SD card, which he came back at the end and still tried to make a deal for, but again, I didn't go for it.

Also, beware...because if you choose any expedited shipping, they (he said UPS) automatically adds $20 for insurance purposes, which he didn't disclose when giving me the total.

Suspicious? Absolutely, at every turn! I'm expecting my camera by Friday of this week and I will write back with a report as soon as I receive it.

===================================
Alright, it's now Monday, 5:45 pm (PST), the day after I placed my order (for expedited shipping), and I just received the following email:

Your order has been Billed & sent to the warehouse, your order will be shipped shortly, if you have any questions please feel free to contact us at ***-***-**** & we will be glad to help.

Once Again Thank You For Shopping With AjRichies, we really appreciate it !
============
So it obviously didn't shipped today, and I can't tell from this email if "shortly" means that it'll ship tomorrow, or ?? I don't even know if my camera is in stock and ready to ship!

I will report back again as soon as I hear something new.
============
UPDATE: Saturday morning. I received the camera yesterday morning, and everything is in good, (new), working order! I ordered it on Sunday night, paid for "expedited shipping", and received it on Friday.

I still didn't like that I had to call after I placed my online order to make certain this went out expedited, which gave them their opportunity to upsell me on everything possible, which turned my $419 camera into a $609 sale, (and that's without the SDHC card, which I was able to purchase locally by a reputable camera store at a cheaper price).

I am changing my rating from 2 to 3 stars because aside from the negative "car salesman-like" quality of upselling, the product did arrive when they said it would.

"

"ATTENTION : what you must know!!!!! On the twentieth of April I placed an order for a "Higher End Camcorder". I price check the Internet and was pointed in Ajrichies.com way. Then I made the mistake of searching the Internet and read many negative remarks, scam, rip-off, etc., etc.. I went into panic mode! I called Ajrichies and was going to cancel. I spoke with Mike and he assured me I would get my order on time. It was in stock and on it's way. I have had the camera now for a couple days and it is what I expected and more. I had a seamless experience and would recommend them to anyone.

I was sold some extras! I was not expecting to purchase. Now that I have them I am happy he suggested them. BEWARE of negative feed back that is the one side of the party that is disgruntled. Ask lots of questions, take time to listen, make your own choice. THANK YOU AJRICHIES!!!!!!

Happy Client"

"It was nice to have a person follow up the next day to review my order. It was annoying when I was informed of a hidden charge that completely offset what I initially perceived as a discounted price on my purchases.
In recognition of this issue the sales person tried to interest my in comparable item that cost less. When I am emailed an invoice, I expect for it to include ALL charges.
The live follow up is obviously a tactic put in place to do damage control for the hidden delivery/insurance fee and an opportunity to boost sells on items that aren't necessarily beneficial to the customer. My expectations exceeded the service and discrete haggling.
However, I was able to reach customer service reps fairly easy by phone. "

"My Daughter love her G-12 camera. Fast Shipping was amazed how fast we got it. Thanks a million!!!!!!"