"I'm really not happy with your purchase at ajrichies. I ordered the camera in November and did not receive it in April. I sent requests every month, I first met that the camera is not in stock, then stopped responding at all.When I called I was told that they made a mistake in price and I can't sell it. I lost time and now the price of this camera up and in other stores.
I did purchase the disillusionment with this store."
"Merchandise arrived 10 days after finalizing the order. One heat sealed plastic package was partially opened upon receipt of shipment."
"sales person was very knowlegable and helpful in placing order. price was best i could find. shipping was longer than expected."
"i bought a camera at a good price, but it could be because it didn't have everything i needed included, like memory or battery....so i had to add more to my product and while on the phone with the sales rep, i felt like they kept trying to up-sell what i was already purchasing. they actually ended up charging me more than expected, don't believe that their shippings actually free although it says it on there. Processing took a long time but when it finally shipped, shipping was pretty quick. "
"So far I have been extremely happy with the telephone ordering process and advice that was given. All of my questions were answered satisfactorily. I am also very happy with the prompt email notices I have received since my order. These are great because I am not left wondering when I will receive my shipment. I admit I was somewhat skeptical because I was not familiar, but Kudos to AJRichies.com for making me feel secure with this order.
I have not yet received my package, but anticipate no problems."
"Morris was awesome and helped me understand all my options and why this was a great camera choice for me. I love my new FZ150!"
"Ive been looking around for the best price to buy my camera, im a frequent ebay shopper, due to the great prices. However, AJRichies surprised me! They had a price that was even lower than ebay. I am Very satisfied with the price and the customer service, who was very helpful to me. Overall, this site is amazing!"
"Very poor service and no response since March 1. I ordered a camera online, then responded to their email message to confirm the order, which I did via phone to a customer service rep. I then called 4 weeks later after hearing nothing and was told the item was out of stock, but I was assured that I could cancel at any time since I needed this item as a birthday gift. Since that time I have tried numerous times to call the customer service phone number at all times of their advertised hours. The calls are never answered. I have also written several emails regarding this issue, with no response.
Beware! I would not order from this company again, and I am totally dissatisfied, but want a full refund ASAP.
Follow up to initial rating on April 23, 2012 -
within 24 hours of posting my dissatisfied rating, I received a phone call from a customer service manager at AJRichies. He indicated that the company wanted to resolve my complaints and had "found" the product that I ordered, and would expedite the shipping so that it would arrive with 3-4 days. I am cautiously hopeful that I will actually receive my order. "
"I was very dissatisfied with Ajrichies.com. I placed my order on 3/28/12 and wasn't told the item was backordered. A few days later, I got an email that they needed additional information to release the order so I called and they tried to sell me additional items which I declined. They never mentioned the item was backordered so I thought it would ship soon. After two weeks I called and they told me the item was backordered and they had no idea when they would be in. I cancelled the order. This company seems unethical and should have notified me the product wasn't available so I could have made other arrangements."
"Ive gotten almost all of my photo equip from richies & I am very happy with them. I will always buy from them."
"BUYER BEWARE! I initially placed an order for a Leica X1 camera, priced by AjRichies at $1,995, the lowest price I could find online. A day or two later, a sales representative called to suggest I purchase various accessories for the camera. He sold me a "package" comprised of the camera, a high speed memory card, a camera battery and a high speed battery charger for a total price of $2,395.24. He also said that I qualified for free next-day shipping. The "package" arrived at my house the next day, but it was materially incomplete, i.e., only the camera was in the box. All other items were missing. There was no sign whatsoever of any battery or high speed battery charger. A plastic package for the memory card was in the box, but it was ripped in half with no memory card inside. This struck me as bizarre and reminiscent of several online complaints regarding AjRichies that I read (and regrettably ignored) before placing my order. I therefore immediately sent an email to AjRichies demanding a full refund and instructions for the return of the camera. An AjRichies sales representative provided a return authorization number and I shipped the camera back to AjRichies to an address in Brooklyn on Friday, February 3, 2012 for delivery on Monday, February 6, 2012. On February 6, I received confirmation from the courier that my package had been delivered to AjRichies that morning at 8:40 a.m. and an AjRichies employee signed for it. THREE DAYS LATER, on February 9, 2012, an employee of AjRichies called to tell me that there was no camera in the box I had delivered to AjRichies via courier. I was stunned, to say the least. I know that the camera was in the box when I handed it to FedEx and it is inconceivable that the courier randomly opened the box and removed the camera before the box was delivered to AjRichies. I complained, of course, to AjRichies' management, who said he would look into it. His conclusion: the box arrived without the camera in it. AjRichies proceeded to bill me $2,395.24, an amount that included the battery, battery charger and memory card I never received. Do I feel swindled and ripped off? Yes, I do - -big time. I would have been better off had I ordered the camera from a different vendor and paid "full price.""
"The gentleman that helped me was an excellent sales person, he talked very casual like we were just having coffee and looking over options. He led me right down the path of adding items to my origanl intended purchase. My 30 years in inbound customer service tells me that he is good, very very good."
"Extremely helpful. Amazing customer service. Very fair prices. I will definitely reccomend to Friends. Thank you!!"
"Well, I ordered a Panasonic Lumix TS3 on Monday (at an excellent price, even ordered 3 year extended warranty)and was told today,Wednesday, that they do not have it in stock. Well, i am assuming that it was not in stock when I ordered it. They could not guarantee that they would get it in. Mark also indicated that the price went up however my price is what I would pay IF they got it in. I thought I would go against the grain and order from this company in spite of the abundance of negative feedback. I recognize that so many people complain about virtually everything/ nothing. I take reviews with a grain of salt as often times they are exaggerated and not real fair.
I hope that Ajrichies.com can fulfill my order as I had faith in their company and hope that can make me a satisfied customer. I will keep you posted re: the outcome and I hope it is a good one. As, if it is, Ajrichies.com will have a customer for life!!!
If Ajrichies.com comes through they will get a great rating from me, more referrals and a customer forever!
Thanks Mark....
l."
"Got the same runaround as many others. Call to "confirm" or else my order will be cancelled. Tried to sell me some stuff I didn't want. I declined. Then waited a week and a half. Called and it was "backordered" (instead of 1-2 days like the web site said). I just cancelled and will buy from somebody who cares. I suppose they just never fill orders unless you buy overpriced extras, always telling people that it is backordered and hope to have it in a couple weeks. Seems like the stock answer."