"I did have some issues but a manager (Adam) called me immediately to resolve them."

"I am happy to say that AjRichie contacted me immediately about
my disatisfaction issue and rectified it immediately to my total satisfaction. I can say I never have had such a quick response by a company to an issue like this and I will now say
that I will recommend this company to others."

"The product I ordered had to come from the warehouse and would take 14 - 21 days so they made sure to let us know that it would take that long and if that was not ok, we would cancel. Time started getting close to the date that we needed to have this item so I contacted Ajrichies and asked if it was going to be shipped in time. They got back to me right away and informed me that they didn't have the color I ordered in stock but had a silver one and could ship that out if that was ok with us. It was and it was shipped the same day! Haven't rec'd it yet but am looking forward to getting it. Customer service was fantastic!"

"Overall I had a great experience through Ajrichies. Your prices are great! I couldn't find anything a better price! I was a little worried because of not knowing this company and reading some mixed reviews. I do not know what they were taking about Ajrichies is great! Besides on a somewhat slow processing time, I have no complaints. The customer service is knowledgable and friendly and worked great at getting us the best deal possible!Michael helped us with anything we needed and knew every answer without having to look anything up. He did not push the sales of the extra items we purchased over the phone. Actually we were the first to bring up the extras. He understood if we did not want something and actually listened to our needs. Very easy to contact. Would definitley shop here again. My only recomendation would be faster processing and shipping! But what can you really expect for free."

"Mislead about Nikon batteries...sales told me I was getting an extended Ultra battery, Nikon only makes onoe battery for this unit, the EN-EL-14 (which is what I received)

While Shipping was $0, they charged me $29 Handling and Insurance (I did not expect this!)

Sales personnel are a little pushy. Ajrichies needs to be more honest and less deceiving about the products they are selling!"

"Originally, I had some ssues with my order. But today, Adam (customer service) called and informed me that they did receive the item and it will be shipped 3-5 day delivery at no addition charge due to the delay.

As an update, my item is shipping as promissed from Adam (Ajrichies sent me the tracking information). I rated the customer service high because they were responsive to me. And they upgraded my shipping. Overall, I am satisfied."

"I do not recommend doing business with AJ Richies. I ordered a Cannon Rebel T3i digital SLR camera kit yesterday, which their website indicates comes with a one year warranty and was in stock, and my order was confirmed. The next day they email me to call them to "verify billing info". I call and they instead try to sell me other things I did not want, when I said no, they said I had ordered a grey market international version of the camera which did not come with a warranty, but I could get the US version for $100 more that they had in stock. When I said no to the warrranty they said they could not ship overnight as they confirmed and would have to order it with delivery date unknown. I cancelled the order. They did not honor what they advertised."

"There were some misunderstandings in relation to the model being ordered in the beginning, but a customer service rep contacted me (Adam) and everything was finally solved to my satisfaction"

"reasonable price,a bit pushy to add accessories,but good overall in the end.will use again"

"So far, so great! My dad ordered this camera for me from them and they've been helpful all the way through; even helped us buy a better battery and a camera case. The pricing was fantastic and the shipping was free. I can't wait to get the camera and give it a shot (or thousands :) !"

"5 Star Service and Knowledge."

"I ordered a Canon 60d with a kit lens at a good price. I also bought accidental insurance, again, at a good price. When I received the package I had been charge a $60 "Handling and Insurance" fee in addition to the generous $39.95 Shipping charge. I contacted customer service and they refunded the Handling and Shipping charge."

"Great product and fast shipping!!
Accessories are over priced, but after discussion with customer service, an adjustment was made."

"The owner of the AjRichies called me, after I sent a not-too-flattering review (I was wrong). This phone call I concider to be a highly unusual happening. I was extremely impressed by the process and will be shopping at their store in the near future.

The slightly modified order was placed. I am satisfied.

I will recomend this to others."

"Had excellent customer service with Adam. I would recommend this company to anyone:) Can't wait to get my new camera!"