"Adam was extremely helpful with my order. Great Customer Service and Customer Satisfaction!"
"Liar, liar, liar! I ordered a camera, the web side stated it will be shipped within 1-2 days. It never happened. Three days later, I received an email for billing information verification that I had to call them. I called them and provided the information, the rep tried to convince me to buy extra batteries. I refused that. He stated it will be shipped right away. Hours later, I received another email saying my order will be arriving their warehouse about 14 business days. A total liar. I canceled my order. Will never ever buy anything from them again."
"AjRichard is the cheapest I found on the internet for the Pentax k-5. Even others offering a $300 rebate couldn't match the price. Importing this into Canada and I'll still be ahead. Great customer service. The only thing I didn't purchase that I needed was a memory card, the discriptions were too vague and the same for all. "
" I ordered a projector from them because they said it was in stock and ready to be shipped and shipping was free. The online order process was easy and checkout showed the balance as it was promised. HOWEVER...when after a week of the item not even being shipped, I called them only to find out they were not taking calls. I called my Credit card company and found out that not only had they charged me, they charged $65 more than my check out bill showed. I called them first thing the next Monday and told them if the item was not shipped that day, I wanted to cancel my order. They promised of course that the item was shipping out that day. They did end up sending a shipment- however- it was not the item I ordered, it was just an envelope with a warranty papers.They even gave me a tracking number and specifically said the projector had shipped, but now weeks later- still the item has not even shipped, they have charged my credit card well over $1K and I have nothing but a piece paper from them. Again when I called just now they are not taking calls.....
UPDATE:I received 2 separate phone calls from Adam at AjRichard after posting my initial review. He informed me that the item I ordered was finally shipped the day of my initial review. They offered to refund the $65 additional shipping fee if I would adjust my Reseller rating to reflect that they had indeed sent the order and I had received the product and was happy with it. "
"The order went good, Morris was very helpful with what I needed. I have not received an email
or hard copy of the order itself showing me what I ordered. I need that to show my boss. Morris was supposed to send me one per email and didn't yesterday and now the office is closed till Sunday. I can't pull it up online anywhere either that I can find.
I need this please."
"AjRichard was as helpful as a local merchant with the cost benefit and convenience of shopping on the internet. They were helpful and responsive. "
"usual bait and switch. after calling to confirm availability and ship date for a nikon d7000, they moved straight to "offering" all the usual accessories.. when I said I didnt need any additional items, they then promptly told me the unit is "grey market" which is info not found on the camera ad.. all very sketchy and underhanded, IMO. no thanks"
"Great price good communication and purchase arrived as described with tracking information sent as was shipped. Good service great deals!"
"I am very satisfy with their service, their prices are the best I could found, I don't regret at all purchasing in here, it was the best choice and decision I could took. "
"Purchase and research was easy. No hassles when ordering. Lots of options for packages
And accessories. Just as advertised I received a call 1.5 days after placing the order for processing. So far so good I am still a little nervous and fill pass judgement when the merchandise shows up."
"It has nice website. It has been easy looking to find. I am very pleasure with this website has great view to pick which its best and compare which is different. Thank you!"
"Ajrichard is indeed a professional Company with very courteous sales folks willing to help you in the selection of the merchandise. You get to understand pros and cons of the festures of the product. I was very satisfied with them and had to make changes and they very willing to make the changes without any hesitation.
I fully recommend this Company
"
"Great customer service. Was able to discuss my order without feeling pressured to buy buy buy as was my experience with other online stores. Thank you."
"I see many comments about the upselling and I have to agree that they are very crass and overpriced for the additional products AND when they called to up-sell me they stated that the product was READY TO SHIP but they just wanted to inform me of the additional products I may want... I ordered a battery but when my wife told me she had 2 extras for her camera, the same exact camera, I called back and canceled the extra order...Then I received an email that the product is back ordered and would take 14 DAYS TO SHIP!!! Today is 17 days since my order and it hasn't shipped yet. MAKES ME THINK THEY DON'T WANT THE ORDER FOR THE CAMERA IF I DON'T ORDER THE ADDITIONAL PRODUCTS THEY TRIED TO PUSH ON ME! After researching the battery and memory cards I found they were over priced by as much as 200% from where I could've gotten them elsewhere even if we didn't already have them!!!"
"Very prompt response to my email question package arrived intact and everything that was ordered was present. Overall a very good experience "