"Bought three furnaces so far"
"our second heater great product"
"Received correct product in short time."
"Looks like someone just through the unit in a small box with no packaging. It just bounced around and got bent. Hope it still works when I install it. Support was great when I ordered it "
"I bought a General Aire 1137 humidifier that was to replace an existing 1137. The product arrived in a reasonable amount of time. Missing was an installation DVD that was to be included. No big deal. The main challenge was installing the humidistat. The included printed instructions indicated a different adaptor plate was included for mounting to the return duct. The on-line instructions make no mention of this adaptor plate. Since my previous General Aire humidistat had a different opening size than the new humidistat I had to adapt the new humidistat to fit the existing opening. The new humidifier is noisy compared to the old 1137 model. Installation of the humidifier was a snap since I could use the existing opening."
“Hi John,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with your order. Upon review of your account it does not appear our team was made aware of these issues, which we always recommend making us your first call in situations like these. With any purchase from Alpine Home Air Products you also receive unlimited lifetime technical support where our technicians can walk you through your installation, assist in troubleshooting problems or issues with the product, and even initiate the warranty process when necessary. Our tech team is available during all business hours. Additionally I have my product team reviewing your feedback to mitigate any future issues with this product. I am glad, however, to hear that you were able to install your unit without much of an issue, but if you’d still like your installation DVD please contact our customer solutions team and we would be happy to send a new copy. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products
”
"Can I begin by saying UNPROFESSIONAL!! I have never dealt with a company that takes my order and emails me a confirmation and then cancels my order with no notification that they did that. I paid for expedited shipping and my workers where waiting for the material and it never arrived. I called Alpine and spoke to a nasty female representative that told me she couldn’t tell me why the order was canceled and told me to shop somewhere else and then hung up the phone on me. Then I called back and everyone that answered seemed like they already got the message from that one representative because it seemed like everyone else was acting with the same attitude. I requested to know what happened to my order when I called back and I was told that a supervisor would call me back and explain. Till this day I don’t know why my order was canceled by Alpine. My order # was ZY498327. My job has been delayed by this poorly communicated transaction and it cost me a lot of money. VERY BAD EXPERIENCE!!! BE AWARE "
“Hi Miguel,
Thank you for your review. I am sorry to hear that you have experienced issues with your order being cancelled and I further apologize for our team not being able to provide you with adequate information as to why that happened. Upon review of your account I see that your order was cancelled because we were unable to verify some of the billing and order information on the order itself. I do apologize for the inconvenience and lack of communication. If you would like additional information please email our customer solutions team at csm@alpinehomeair.com and we will be happy to assist you further. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Had what I was looking for and shipped extremely fast!"
"PRODUCT RECEIVED AS DESCRIBED"
"Second one I ordered from Alpine. Better product than available from HVAC manufacturer. Fast delivery exactly as described. "
"A wonderful experience with my first purchase.
Will notify other do-it-yourselfers about your products and service."
"Exactly what I ordered, and very fast shipping, Thank you!"
"Just what i was looking for!!! Perfect Fit!!"
"Arrived sooner than expected. "
"Unit works great and was easy to install."
"5 Stars all the way!! Very pleased."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Robert,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with the condition of your product and packaging. We certainly strive to provide a quality experience from the point of ordering through to the point of delivery and want to do what we can to assist you. Upon review of your account it does not appear our team was made aware of this situation, but we will send you a prompt for photos so for our review. If for some reason you do not receive this prompt please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”