"Equipment delivery was coordinated well and product was in handled with care."
"The process was very easy and delivered to my shop door very timely."
"I wanted to wait a few months before I reviewed the product to really get a sense of how it performed. Let me preface this by saying I live in a 100 year old house so this may not be everyone's experience. When it comes to cooling I've had no issues with any of the four units that I purchased. They do a great job and keep us comfortable. The heating is a different story. It's pretty bad. My 30 year old boiler did the job just as well it was just incredibly inefficient. I thought this would perform better. It doesn't. That's primarily what I bought the mini split for. I had window ACs that worked just fine for the summer. In hindsight, I wish I had never bought these and had my 10k (units and install) back in my pocket. It was a mistake."
"My products were shipped immediately and the team reached out to me to make sure I had everything I needed. Wonderful company and customer service!"
"Parts came next day ,couldn't have asked for more "
"
My experience with your company was excellent and I don’t know I couldn’t do it any other way my house is freezing right now and I’m glad thank you thank you five stars well deserve"
"Product showed up quickly and in good shape"
"Quick delivery and great online technical support. Installing the Blue Ridge split system now with no issues as of yet. Product meets my expectations for quality and ease of assembly. Hopefully it performs as good as it looks. "
"The purchase and delivery was excellent and very fast. I can’t comment on product performance due to gas company will be installing the main and line in two weeks. "
"I felt comfortable after watching a couple videos. The biggest complaint I have is variations in models and the same manual. Spend a few more cents and produce the manual for each specific model. The other issue is it tells to remove the screws from the communication cable clamp and set aside. DO NOT, DROPPED A SCREW INSTALLING THE CLAMP AND HAD TO DISASSEMBLE THE UNIT TO RETRIEVE. Everything else is seamless. Highly recommend "
“Hi Cory,
Thank you for your purchase from Alpine Home Air Products and for your review. We certainly appreciate the positive feedback, but I am sorry to hear that you have experienced issues with the provided documentation for your products. Upon review of your order I see that our product team is already looking into this to mitigate any further confusion down the line. If you still require assistance with your installation I recommend contacting our technical support team as you have unlimited access to their support on equipment bought from us. For all other inquiries our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products
”
"I received the heater quickly. I installed it and all is working great. "
"Right on time, easy installation"
"The replacement board worked fantastic! Just like new!"
"After having a bad experience with another company, I decided to try Alpine. Was very pleased with the price, speed of delivery, and level of communication through the entire process."
"The unit arrived before it was supposed to and we were kept up to date the whole time it was being shipped. It works great!!!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Anthony,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with heating your home with our product. Upon review of your order I see that did provide you with a new unit under warranty, which I hope was helpful. Additionally I have requested that one of our technical support specialists reach out to see if we can help get your system heating properly. If for some reason you do not hear from our team please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products
”