"I got my furnace on time and had a call from the customer service department. The shipping company arranged delivery and showed up on time. It was heavy but they helped get it in the house and took away the palate. The price was good. I saved money all the way around. "
"I don't understand why I had to pay $30 shipping and handling for material that weigh three pounds. Four or five months ago a bought a tankless water heater that must of weighed 80 pounds, and got that deliver for free. Doesn't make any sense"
"Great product - great price - great service - excellent performance!"
"Quick ship, part was well packed, and works perfectly. Can't ask for more."
"We have not installed yet, so ????"
"Fast delivery. Recieved the correct fillter, fits like a glove."
"very informative web site, immediate attention to my order, and super fast delivery, so yeah 5 stars."
"Surprisingly, this company offers the kind of customer service that I thought was nonexistent. From ordering my through the wall Amana PTH unit, to receiving it, I never had not one problem. Dan/Cust. Svc. Rep, called me twice and emailed me to make sure my new unit would be compatible with my old. The Freight Company called me to set up a time for delivery. He actually gave me a "two" hour window, yes, I said two not ten! They delivered my unit within two days and even helped my husband carry it inside our house, which I didn't have to pay extra for. The unit works great. I would highly recommend!"
"Quick and great service, fast delivery, great prices, nice product selection. Definitely there for the customers. Easy decision to buy again."
"I ordered what I needed, and it showed up on time and in good shape. I have a furnace job I need to do, and I will consider alpine as the source for that furnace."
"They helped, were there when I needed it, called regarding the order as it was the wrong application I did not know. They straightened it out and I will get my next unit from them too as the shipping came as we were wheeling out the old unit almost exactly. Perrrrfect!!! Daniel Seip, happy buyer! :O)"
"Thank you for shipping out my furnace so fast. Thank you for the follow up call offering your service if I had any questions. My furnace is installed and working perfectly. "
"After unsuccessfully searching locally, Alpine knocked it out of the park, what i needed when i needed it, & delivered on time. Many thanks to all that assisted me."
"Price and delivery were as expected."
"unit works great, my wife is happy. easy to install"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Charles,
Thank you for your review and feedback. We base our Ground shipping charges off of both weight and size of packaging, though some items do not weigh much their dimensions can increase the cost of shipping. Looking at the products on your order, I am guessing this may have been the case. I am reviewing the actual amount we are charged for the shipment from FedEx and will credit back your card for any difference there may be.
In regard to your previous order for a tankless water heater which had no shipping charged, something of that size would have shipped freight for free. However, I do not see an order for that in our system - was that order placed thru us? It is possible that other companies may not charge Ground shipping where we do. I do see a previous order from August of 2015, however that shipment did ship Ground as well and had shipping charges paid on it.
I am sorry for any confusion or frustration which the shipping questions on your order may have caused and thank you for reaching out. We appreciate the opportunity to clear up any confusion and improve our customer experience. Please let us know if we can be of any further assistance, our customer solutions team is happy to help and can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”