"This was my second order. It arrived early and complete just like the first.
"
"In 5 minutes I had a replacement part in the mail after a piece arrived broken. Incredible service (the humidifer is great too)."
"LAST ONE LASTED 15 YEARS
SOLENOID WENT BAD, TIME FOR A NEW ONE
WORKS GOOD"
"Outstanding service, good prices compared to others.. "
"Arrived on time, box was damaged but the product was not harmed. I have yet to install so I cannot review the functionality."
"My furnace went out and heating my house with my oven was crazy. All estamates were so out of my price range. You guys in CHICAGO BEAT the pirce by a couple thousand. I dont know how you do it but your free shipping and one hell of return policy no one can touch there great products. I actually had enough money to buy new A/C which was totally un expected. On the truck that day delivered in Six days I have the dent scrach unit up and heating my house runs perfectly. Thank you so so.Andre Kovacs Galt. California."
"Delivery was fast and on the date given!"
"Received furnace on time well packaged easy to install works very well"
"RIGHT PRODUCT----ARRIVED ON TIME"
"Truck driver was very helpful.
Unit was easily installed next day. I wish there was clear warning about off gassing and useful hints to test and circulation. "
“Hello Ranil,
Thank you for your review. I have shared your feedback with our product team so that they may review the installation information provided for the Williams line of direct vent wall furnaces. Currently the information which we have available is all we have from the manufacturer, but they may have further documentation which we can update our site with. It is our goal to be the most loved and easy to use retailer of HVAC products for the everyday home owner - having full and useful documentation for our customers to use is part of that. We appreciate the opportunity to improve our customer experience.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Received the unit in less than a week in the middle of winter & during the Christmas holiday rush. Excellent."
"They were very good with and not try pushing other items on me. Just what I wanted and nothing more. And the price was great. Thank you very much."
"Excellent customer service and advice. Order arrived ahead of expectation."
"Great support leading up to sale and installation. ABF shipping did damage the furnace, but Apine came through with replacement quickly. Helped with a few questions during install. Refunded unused equipment. No complaints at all. Goodman furnace and AC installed and work well. "
"I spoke will Bill and he has the knowledge and was able to create a package that was just what I needed and save me alot of money. I will sing to the highest about them to all my friends."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Andre,
Thank you for the review and feedback - I am glad to hear that you are so happy with your unit and service! It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing reviews such as yours. Our Scratch & Dent products are a wonderful opportunity to save even further and extend your dollar for needed home air products, perfectly functional with some cosmetic damage.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931. Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”