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Product & services pricing
4.08/5
Chance of future purchase:
4.14/5
Shipping & packaging:
4.14/5
Customer service:
3.99/5
Return/Replacement policy:
3.75/5

Verified
5/5

2017-03-20

Best service

"Fast delivery Grate communication ."


Verified
5/5

2017-03-20

Just what I asked for

"They provided what I needed and followed up to improve my installation according to my needs. Definitely will recommend them to my friends.

Thanks for a great and cost effective service.

"


Verified
5/5

2017-03-18

An open and shut case

"Replacement vent damper received and installed with no complications. Appreciate the fast, efficient service from Alpine Home Air Products!"


Verified
5/5

2017-03-18

Best prices - We'll see how it all works out

"Everything arrived quickly and perfectly packaged on a pallet. I had my delivery sent to my work because it was coming on a skid. I received a courtesy call to see if I had any questions. The order arrived in 3 days from my order! The only issue was that the freight company never informed me of the shipment. I was surprised when it showed up! It all looks good, I'll have a better idea of how the hardware is once it's installed."


Verified
5/5

2017-03-17

Awesome service, great value

" Call man with a technical question and got great customer service. Very knowledgeable and patient and helpful. This is my second unit purchased from this company and I continue to be impressed. Item was shipped in great condition and well packaged as well as on time ."


Verified
5/5

2017-03-17

Great Instructions

"Great instructions and support."


Verified
5/5

2017-03-17

Speedy! Delivered to the door!

"Product came in fast and professionally wrapped on the crate. Outstanding service!"


Verified
5/5

2017-03-17

Excellent

"I am a homeowner and this is the 4th furnace I have purchased through Alpine Home Air.
(I am not an HVAC guy, put them in my homes and my children's) They always answer all my questions and make this whole process very easy. A year after installation on one of them I had a slight problem but I called them and they gave me accurate advice that solved the problem. It was a slight installation error, village idiot. As for all the Alpine people I have dealt with, they are great. Highly recommend them---but do follow the directions carefully when you install.
"


Verified
4/5

2017-03-13

Overall Awesomeness!

"Delivery company gave a window of 3 hours, however did not contact us 30 mins. prior to delivery as stated."


Verified
5/5

2017-03-13

Great is there middle name

"They were fast at shipping and communication was great. My new furnace works great. Definitely would recommend this company."


Verified
5/5

2017-03-13

Excellent Experience

"This could not have gone better!!! It was easy to order, at a good price, with quick delivery, the product works perfectly, and I received helpful installation information to boot. These guys need to start selling good red wine. I love red wine and would appreciate it being easy to order, at a good price, and with quick delivery. I would not need instructions for that though."


Verified
5/5

2017-03-13

Great Seller

"Alpine delivered all HVAC products very timely and in a pristine condition"


Verified
5/5

2017-03-12

Pleased

"Price was good, delivery was quick, and furnace was as advertised."


Verified
5/5

2017-03-11

Great experience

"Great customer service and deliver company they care about customer "


Verified
4/5

2017-03-10

Awesome Equipment

"I have dealt with Alpine for a few yrs now and I am very satisfied with your product but I will have to say using ABF Freight Co. will end up losing customers for you.Their management needs to get on the ball fast because they are letting their drivers make decisions out there that they shouldn't have the option at all to make.Used to be a good trucking company, not anymore.Alpine is GREAT!!!"


Rep reply posted 2017-03-10
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Jeffrey,

Thank you for your review. We appreciate the feedback - we do assess our carriers regularly and this is valuable to know when we discuss service with our representatives. Due to customer feedback such as yours, we have expanded our freight carrier options. Hopefully you will experience the benefits of these added carriers soon!

Thank you again, we appreciate your continued business and the opportunity to improve our customer experience. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 5:30pm and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”