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Product & services pricing
4.08/5
Chance of future purchase:
4.14/5
Shipping & packaging:
4.14/5
Customer service:
3.99/5
Return/Replacement policy:
3.75/5

Verified
5/5

2017-02-26

Superior Service

"Great all around people! They know there products."


Verified
5/5

2017-02-25

"Easy purchase, got what i ordered with no issues . Will definitely buy from them in future. "


Verified
5/5

2017-02-24

"This is about my 5th or 6th order everything has been great thank you for the great service"


Verified
5/5

2017-02-24

Quick response and delivery!

"Better price than Home Depot and it was delivered to my door in 3 days. Home depot told me three weeks for delivery..."


Verified
5/5

2017-02-24

Excellent Product and Very Professional Customer Service

"Very well made mini split. Fast shipping. Top notch customer service."


Verified
5/5

2017-02-23

Amazing driver

"Very nice guy, reliable and fast."


Verified
5/5

2017-02-23

Save Money on the Plastic Logo of the Other Guys - This Unit Is Perfect

"Replaced an older LG unit in our guest house with the Blue Ridge 1.75 Ton Heat Exchanger. This guy is indistinguishable to the "higher end" model we are taking out. Installation was mostly done myself and we had an HVAC professional come out to vacuum the lines, check for leaks and release the refrigerant. Everything was very straight forward and manageable to prep and execute. I appreciated that Alpine supplied a list of "mandatory" accessories separate from the "optional" ones - I will be coming back for the supply line ducts at another time. I purchased the expedited shipping and everything came promptly and VERY WELL packaged and secured to the shipping pallet. As an engineer, I am always impressed when intentionality is employed to things as seemingly insignificant as the shipping and certainly to the overall care taken to provide a quality product and experience. I had the impression that my business was truly valued and I was not just another invoice - will be recommending to family and friends! Thanks!

Mitch M. - Phoenix, AZ
"


Verified
5/5

2017-02-23

"Replaced a 35 year old Colman electric furnace with the Alpine electric furnace and the Alpine was almost an exact replacement."


Verified
5/5

2017-02-22

Full Service

"Everybody at Alpine Home Air Products went out of their way to make sure I ordered a unit that would meet my needs, made sure I had everything that I needed, and that the delivery would be smooth. There was an issue with my credit card because we were in the middle of changing addresses but the staff resolved it with no effort at all. The driver was on time and helped me push it up my, somewhat steep, driveway and into the garage. Once I got it installed and running I found a small rattle in the outside air door which I was able to silence easily. Overall I am pleased with my purchase, and happy with the responsiveness, clarity of communication, and overall demeanor of the Alpine Home Air Products personnel."


Verified
5/5

2017-02-21

AWSOME, AWSOME Double AWSOME

"Chat and info was right on point, easy to use, and helped me make my decision. The product info was great. The shipping was perfect, No tears, punctures, or problems of any kind. My Split system was Parallelized on a new Pallet, secured with banding and shrink wrapped for security and stability. I am "FORTH WITH" VERY, VERY SATISFIED. If the unit installs and performs as good as the ordering process, you have a winning solution. Thx so much, Mike in Tyler, TX "


Verified
5/5

2017-02-21

Fast delivery

"Fast delivery, great response and communication. A++"


Verified
4/5

2017-02-20

The right part for the right price.

"The part came within 2 days as promised and was the correct motor. The only complaint, was there was no paper work or diagram/instructions to indicate how the proper feature/options for installation. "


Verified
5/5

2017-02-20

Excellent service!

"My order was delivered on time and in perfect condition! There was communication every step of the way right up until my furnace was delivered. I will definitely be using Alpine for any future heating and cooling purchases. "


Verified
5/5

2017-02-19

A team that knows their business

"Just want everyone to know that Alpine was very helpful in my order with them. I had ordered the wrong unit and they called me to make sure what I really needed before they shipped to me. That could have been costly to me if I didn't get the reassuring call. Thank you Alpine. My unit was shipped same day and it was at my new home in 2 days. Unbelievable!! My unit is up and running in less than 4 days. Thank yall for everything, will highly recommend everyone to order from Alpine. Quick and easy"


Verified
5/5

2017-02-18

Living a cool dream

"Have been using a window air conditioner for ten years to cool the house. The bad part is, it only fit above the kitchen sink. This left the house mostly hot in the summer. This did not work with the hot flashes my wife has been having. I see a much better summer on the way. I also purchased my furnace from alpine and have been 100% satisfied . The service, prompt shipping, and cost is unbeatable. Thank you. Sincerely Scott Bunkelman."


Rep reply posted 2017-02-20
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Scott,

Thank you for your review and feedback - it is wonderful to hear that you are pleased with both of your purchases from Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving feedback such as yours. Please let us know if you have any questions, we offer unlimited technical service over the phone and have agents available M-F 8am - 5:30pm and Sat 9am - 2pm CST. Thank you again, we appreciate your business and are glad we can help you enjoy a cooler summer this year!

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”