"Everything was delivered exactly as ordered!"
"Thank you all: your product is great, customer service is the best ,
I don't understand why anyone would go somewhere else, I am hook on that Alpine Way.
see you next time - Rev. Simon"
"My order was reviewed by a knowledgable sales person who called me and recommended the right furnace that i needed. The payment set-up was easy and the delivery was fast. The furnace is really nice too. "
"Several weeks ago my furnace went out. After trying to get it fixed myself over a 2 week period I decided it best just to order a new one since ours was over 15 years old. Finding a replacement was not easy, and seems only a few dealers had what I needed. The biggest problem I had was the shipping costs were over charged and I was hassled a bit on trying to get it right. Finally, after a few more days it was fixed. Now my furnace is stuck in Oregon due to weather for four days now and counting. All this would have not of been an issue if it had not been for the shipping issue needing to be fixed. Having to wait for the item now is a life or death situation. Luckily we have electric heaters to compensate, but the help received was less than pleasant in some cases, plus having to wait for the shipment is a hassle. But, all in all, I cannot fault anyone and look forward to my shipment finally getting here before we freeze to death."
"Furnace arrived well before expected date and was exactly what I ordered"
"I love my unit. You guys are the best. It was a self install, went well, converted from split unit to a package. The hardest part was moving unit from garage to back of house. Electrical went smooth. Duct work was a breeze. Unit testing was fine. Coolest summer we've ever had and so far, winter, has been a delight! Thank You Alpine!"
"Quick delivery, packaged properly and correct part"
"Item(s) delivered as promised."
"Very fast getting my filters to me for WAY less than others!"
"ordered a furnace and ABF did a great job coordinating and making the delivery. Got the furnace setup and installed this past weekend just in time for the cold snap, will be back for a heat pump and ac soon!"
"and item didnt come for 4 days"
"Always been excellent service, this time receved the plastic pad broken
Advise please"
“Hello Javier,
Thank you for your review and feedback, I appreciated the opportunity to speak with you this morning. I am very sorry for any frustration or delay which the cracked drain pan may have caused during your installation. As mentioned, I have credited the cost of the drain pan back to your account on file. I am sorry that the carrier did not share your initial comments regarding the damaged drain pan with us - please do not hesitate to call us directly regarding any possible future delivery issues. Our Customer Solutions team is happy to help resolve any issues quickly, they can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your feedback, we value your business and appreciate the opportunity to improve our customer experience!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Decent prices and fast shipping."
"Fast delivery although I paid for a lift gate and the truck did not have one. I belive it was the shipping companies fault. We even received a phone call from someone at Alpine to thank us for ordering and to answer any questions we had."
"I called to get a fan for one of my Blue Ridge Units. The tech was very helpful in helping find out what I needed and letting me know when the part came in since when I called it was on backorder. When the part came in, he left me a voicemail to let me know the part was in and that he had emailed me a link to the pre filled shopping cart. To me, that is great service! Since we first ordered our unit over a year ago, I have been very happy with the service and value that I have received from Alpine Air."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Mike,
Thank you for your review and feedback, I appreciated the opportunity to speak with you this morning. I am so sorry that our freight carrier partner did not meet the guaranteed delivery time, we review our carriers regularly and I will be sure to include your feedback in our next meeting with the carrier which performed your delivery. In the meantime, I have confirmed with the carrier that the guaranteed delivery time was not met and credited the $75.00 back to your card on file - we do not want you to pay for a service which you did not receive!
Thank you again for your feedback, we appreciate the opportunity to improve our customer experience. Please let us know if we can be of any further assistance, our Customer Solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”