"Super fast delivery time!!!!!"
"My order was damaged in shipping, but was replaced shortly after a quick phone conversation with a very friendly customer service representative.
Good job thanks
Tom"
“Hi Tom,
Thank you for taking the time to review your order experience with Alpine Home Air Products. I am sorry you experienced damage to your unit, but am glad that we were able to quickly resolve the issue and ship you a new product. I see that you spoke with our Customer Service Manager, Nichole, I will be sure to let her know that you appreciated her help.
Please let us know if you have any installation / maintenance questions or if we can be of further assistance, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Helpful service on the phone about exactly what I needed (April Aire humidifier Control)and then super quick shipment!"
“Hello Al,
Thank you for your review. It is great to hear that your order arrived to you quickly and in good order. Please let us know if we can be of further service, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your feedback, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I ordered my new heater and realized I ordered the wrong gas connection. Called, they changed it and we figured out that I had way too small of a unit ordered, for our altitude and area. He was very friendly, very helpful and quickly got me taken care of. Thank you... Satisfied in Wyoming. "
“Hi Kendra,
Thank you for taking the time to review your order experience with Alpine Home Air Products. I am glad you found the consultant follow up useful in making sure your Williams console heater was the correct unit for your area and gas connection. Your Williams unit offers quiet operation with low fuel consumption and high heating efficiency.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"When I selected the item for purchase, it showed the item in stock and ready for delivery.
After completing the order I was sent an email saying the item has not even been manufactured.......no estimate of when the item would be available."
“Hello Ric,
First, my apologies that our website did not have the correct stock levels reflected, which has caused a delay in your order. We try to ensure our stock levels are accurate on our website, I am very sorry that they were not and that you have experienced this frustration.
I understand that we sent an initial email informing you of the stocking issue and that your item was on order, but then never followed up with an estimated timeline of receipt for you - my apologies for this lack of communication. I do see that your product has been ordered and is in route to our warehouse, we have an expected receipt date of 3/11/16 to our warehouse. Shipping to Washington takes approximately 3 business days, so we would most likely be able to have this delivered to you by 3/16/16.
One of our customer solutions representatives will be reaching out to you today to confirm if this timeline will work for you or if you would prefer to cancel your order. My sincere apologies again, thank you for bringing this issue to our attention.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Sales and tech staff are great, timely, knowledgeable. Ordered furnace and a/c, coils package was separated from order and went missing, was assured by Alpine that they had put a trace on package, when I called the local distributor they knew nothing about the lost package. They found it within a couple days and received in a damaged carton, some of the coils were bent. Alpine advised they said I could return or accept a $50 credit. I accepted the credit. This was 2months ago, and despite repeated request I get no response and no $50. How to ruin what was otherwise a pleasant experience."
“Hello Roger,
First, thank you for the kind words regarding our sales and tech staff - I will be sure to let them know you appreciated their efforts and help.
My sincere apologies that you have not received a response and follow up on the credit offered for cosmetic damage to your unit. I see that the credit was never issued to you and have issued that credit this morning to your card used for payment. Additionally, our customer service manager and I have reviewed your order and are addressing the issues you experienced with the appropriate parties. We are also putting into place a follow up system so that this type of situation does not happen going forward.
Thank you for bringing this issue to our attention, we value the feedback so that we may improve our customer experience. One of our customer solutions representatives will be following up with you today, please let us know if we can be of any further assistance and my apologies again for the frustration you experienced.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"First time I ordered from Alpine. Price was good, easy to order on line and product was delivered as advertised.
I will use them again."
“Hi Mike,
Thank you for your review. I am glad that you had a positive end to end experience, we work closely with our vendors and carrier partners to help ensure we are able to offer fairly priced products which are delivered in a timely manner.
Please let us know if you have any questions regarding your Aprilaire replacement humidifier cannister. Our customer solutions team is happy to help, they can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I ordered a 4 ton unit gas pack and the price was very good. My old unit was 18 years old and died on me in the dead of winter. I ordered this on Wednesday and received it on Friday and had the heating and air guy scheduled for Saturday. The people at the Alpine office were very good explaining things to me and the freight company was excellent waiting on me to get my trailer hitched to my truck so I could get the unit into my yard. All in all I am a very happy customer and appreciate the time and information that was allotted to me. Thank you Alpine and I will refer you to others that I know needs a unit for a good price. "
“Hi Sharon,
Thank you for taking the time to review your order experience with Alpine Home Air Products. It is great to hear that you received your Goodman natural gas package unit in good order and quickly.
Be sure to register your unit at Goodman's online warranty registration page if you haven't done so already. They offer a 20 year warranty on the heat exchanger, with 10 years on compressor and parts. The site is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am -6:30pm, Th-F 8am - 6pm, and Sat 9am -2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Best price and was at my door in 48 hours! Amazing!"
“Hello Jill,
Thank you for your review. It is great to hear that you received your products so quickly, we work closely with our carrier partners to help ensure speed and arrival of products in good order to our customers.
Please let us know if you have any questions regarding your Rinnai tankless water heater, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST. Thank you again, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Alpine Home Air assisted us in selecting the right unit for our home. The manual is thorough and will easily assist us in installing the unit. "
“Hi Scott,
Thank you for taking the time to review your order experience with Alpine Home Air Products. The Honeywell ventilation system which you chose is an excellent choice for efficient ventilation, with an independent operation from your heating and cooling system to help ensure continuous fresh air.
Please let us know if you have any questions, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am -6pm, and Sat 9am -2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"After searching for a replacement igniter for our aging furnace, Alpine Home Air Products was the perfect choice. Not only was their price the best, but the shipping options, quick turn around, and helpful "chat" staff made it an excellent experience. "
“Hi Darla,
Thank you for your review, it is great to hear that you had such a positive end to end experience working with Alpine Home Air Products in the purchase of your replacement furnace igniter. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences like yours.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Got a call as soon as I placed order from customer service thanking me for my business. Nice touch. Got product super fast"
“Hi Darwish,
Thank you for taking the time to review your order with Alpine Home Air Products. I am glad that you appreciated our follow up call from a product specialist. We know that heating and cooling products are an investment for your home so we want help ensure you have the correct products for your needs the first time.
Please let us know if you have any questions regarding your Goodman heating and cooling system, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"They had a had to find whole house humidifier for a great price. Item was shipped fast and secure."
“Hi Daniel,
Thank you for your review. I am glad we were able to help you find the Generalaire humidifier which you were searching for. A whole house humidifier is a great solution to the dry winter air, be sure to reference the owners manual on the item webpage for installation / maintenance tips. The site address is below should you need it.
http://www.alpinehomeair.com/viewproduct.cfm?productID=453067055
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything was great with this seller."
“Hi Samuel,
Thank you for taking the time to review your experience working with Alpine Home Air Products. It is great to hear that everything was in good order with your Goodman packaged heat pump system. Be sure to register your unit online with Goodman if you have not done so already so that you can receive the full benefit of their warranty. The site is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you have any installation / maintenance questions, our complimentary phone technicians are happy to help. They can be reached M-W 8am - 6:30pm, TH-F 8am - 6pm, and Sat 9am -2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I ordered a part I thought I needed. I found out a couple of hours later I did NOT need it. I called back and cancelled the order. Those who helped me were just great! They told me it was not too late to cancel and they immediately canceled my order saving me $20 in postage! It also saved the hassle of having to return it! What a relief that was!! Some times small things seem to count more than you would think. I will certainly use Alpine for any future home air products I need!
"
“Hi Larry,
Thank you for your review. I am glad that you appreciated our customer solutions team and that we were able to help you save! It is our goal to be the most loved and easy to use retailer of HVAC products, so we always try to ensure we are doing what we can to reach that goal - including quick processing of order changes.
Please let us know if we can be of any further assistance - we look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi David,
Thank you for your review, I am glad you appreciated the speed of delivery! We work closely with our carriers to help ensure that customers' orders arrive in a timely fashion and good order.
Please let us know if you have any installation/maintenance questions regarding your Panasonic ventilation fan. Our customer solutions team is happy to help, they can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”