"I purchased a heater and the service was great I really liked the salesman calling to make sure we were on the same page before shipment. And he actually helped me with picking the high altitude model. Everything was great. The only thing I could find wrong was some of the fins were bend, I really can't complain, I will be ordering from Alpine in the future. "
"Ordering is simple and delivery was super quick. I will definitely continue to order my filters from Alpine."
“Hello Heather,
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, so it is wonderful to hear that you found the whole process of ordering your GeneralAire filters to be a smooth end to end experience.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. Thank you again, we look forward to working with you next time.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Re-ordering filters is quick and easy, I prefer the original Aprilaire filters over the local store-stocked replacements."
“Hi Thomas,
Thank you for taking the time to review your product purchase from Alpine Home Air Products. I am glad to hear that you appreciate our fast turnaround on shipping, we work closely with our carriers to help ensure that orders shipped as quickly as possible - usually the same day if placed before 2pm CST.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast shipping and quality product"
“Hi Emmanuel,
Thank you for your review. I am glad to hear that your filter rack arrived to you in good order and a timely manner, we work with closely with our carrier partners to help ensure that customers have a positive end to end experience.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Called to order one part found it was on back order but after finding out my situation recommended other parts that saved money and got me up and running quickly"
“Hello Mike,
Thank you for your review. I am glad to hear that we were able to get you parts needed and help you save further after discovering that your initial item was out of stock. It looks like you spoke with our product consultant Sal, I will be sure to let him know that you appreciated his help.
Please let us know if you have any questions regarding your Goodman modular blower and heater coil, our customer solutions team is happy to help and can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I got a call about an hour after I placed the order, and I got the furnace Tuesday just like they said. Easy installation and works great."
“Hi Ken,
Thank you for taking the time to review your order process with Alpine Home Air Products. It is wonderful to hear that you experienced a smooth end to end process and that everything is in good working order with your Goodman gas furnace.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Product was shipped the day I ordered it and received quickly. It was a brand name product that was priced better than any of the competitors."
“Hi Tim,
Thank you for your review. We work closely with our vendors and carrier partners to be able to ship products same day and in good order, it is great to hear that you appreciated that.
Please let us know if we can be of any further service, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great buying experience. Fast Shipping. Website was very helpful."
“Hi Ray,
Thank you for taking the time to review your order experience with Alpine Home Air Products. It is great to hear that everything arrived in good order with your Aprilaire humidifying system.
Please let us know if you have any questions regarding the installation / maintenance of your new humidifying system, our complimentary phone technical service is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm. Additionally, you can check out our Twitter (link below) for daily recommendations on all your home heating and cooling needs!
https://twitter.com/alpinehomeair
Thank you again for your review, we appreciate your business.
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The furnace showed up and looks to be a quality unit, along with the very clear instructions !!! Can't wait to put this mofo into service and start saving some some teddy brosavelts!!"
“Hello Gregory,
Thank you for your review, I am glad to hear that you had such a positive order experience with your Goodman gas furnace! The particular model you ordered offers exceptional long term value with it's self-diagnostic control board, stainless steel secondary heat exchanger and corrosion resistant cabinet. Additionally, Goodman offers an excellent warranty on this model (lifetime on heat exchanger and 10 years on parts/unit replacement).
Be sure to register your unit online with Goodman to receive full warranty benefits if you haven't done so already, the website is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you have any questions regarding installation / maintenance of your new furnace, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your review, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I would to thank you so much for the wonderful customer service I have received from your company. I have never had such a wonderful experience with any company nor have I ever felt compelled to review or email such praise. I was truly blown away. I placed my order on Wednesday 2-10-16 for a new electric furnace. I received a courtesy call from a Mr. Bill Overt (hope I got his name correct) the very next morning. Although I didn't get to speak with him he left a very nice message. My furnace is due to be delivered today 2-12-16, which is absolutely great seems how my old furnace broke and we are currently without heat. I'm so happy I could cry. I wish all companies would follow your example when it comes to their customers and services they provide. I will definitely recommend you to everyone I know. Again thank you, and god bless you!"
“Hi Manda,
Thank you for taking the time to review your experience with Alpine Home Air Products, I am so glad we were able to help quickly and get you the needed furnace! Your new Alpine electric mobile home furnace is a great value with it's long lasting nickel/chrome heat elements and ease of accessibility for regular maintenance.
Please let us know if you have any questions regarding installation / maintenance, our complimentary phone technicians are happy to help. They can be reached M-W 8am -6:30pm, Th-F 8am -6pm, and Sat 9am - 2pm.
Thank you for choosing Alpine Home Air Products, we appreciate your business and look forward to working with you again!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I really liked the fast service. For some reason this is the second time that the address gets the full address deleted and there was no street name so it does not get delivered. Something wrong with my address because this happened a week ago but with another company altogether. "
“Hi Tony,
Thank you for your review, I am sorry to hear there was some trouble due to the street address not populating in your order - but am glad to see that your order has been delivered. Please let us know if you have any questions regarding your Fantech backdraft damper, our complimentary phone technicians are happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Easy install and appears to be efficent"
“Hi Gary,
Thank you for your review. I am glad that you experienced an easy installation with your Alpine mobile home furnace and it is running efficiently as anticipated. Your particular model is designed for installation in a variety of spaces and needs little clearance. Combined with the long lasting nickel/chrome heat elements, this model offers excellent value and operation life.
Please let us know if we can be of further assistance, our customer solutions team is happy to help and can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This is just what I needed we have been struggling with out electric for a couple of years and this heat pump is just what we needed and we ordered it on fen 10th and it was here on the 11 tho couldn't believe it and the price was perfect "
“Hello Cassidy,
Thank you for the review, it is great to hear that you had a smooth end to end order experience with your Blueridge heat pump system. Blueridge is an excellent line for operating efficiency and value - this particular model also features service ports / controls which are accessible during operation for easy maintenance.
Please let us know if you have any installation / maintenance questions, our complimentary phone technicians are happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Got what I needed. Undamaged. No problem."
“Hi Richard,
Thank you for your review, I am glad that you received your order promptly and in good order. Your Rinnai tankless water heater is an excellent model for energy savings with it's internal thermal bypass recirculation feature.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Received two days after ordered. Everything was in the package. Went together ez as pie. ..
Thanx Alpine
Ps the people I talked to were very pleasant. .."
“Hi David,
Thank you for taking the time to review your order with Alpine Home Air Products. I am glad to hear that you had a positive end to end experience receiving your Goodman downflow natural gas furnace.
Your unit has an excellent warranty offered with online registration (lifetime on the heat exchanger and 10 years on parts / unit replacement). Be sure to register your unit online with Goodman to receive full warranty benefits if you have not already, the website is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Cliff,
Thank you for taking the time to review your order experience with Alpine Home Air Products. I am sorry to hear that your Williams high altitude wall furnace had some bent fins, this is a common issue which can happen during manufacturing or transport. The good news is that it is easily fixed with a fin comb, we are happy to send you a fin comb at no cost so that you can fix the area which has been bent. Someone from our customer solutions team will be contacting you to confirm shipping address.
I am glad to hear that you appreciated the follow up call from our product consultant prior to your order shipping, it is a step we take to help ensure that the items ordered are exactly what our customers need. It looks like you spoke with Joseph, I will be sure to let him know you appreciated his follow up and advice.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. Thank you again for your order, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”