"I received my heater but one of the legs had broken in shipment but I welded and everything was fine works well"
"willing to help you get the best value and delivery"
“Hello John,
Thank you for taking the time to review your order with Alpine Home Air Products. Please let us know if you have any questions regarding your Goodman packaged heat pump. It is an excellent unit which offers a high efficiency compressor, access panels for maintenance on the blower compartment, and the the option to use horizontal or downflow air.
Be sure to register your unit online with Goodman in order to receive the full warranty benefits offered (10 years on compressor and parts).
Let us know if we can be of any further assistance, our customer solutions team is happy to help and can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Paid extra for lift gate delivery and the semi never had one. Had to lift it to the ground. Items were not light that's why I paid extra. They were supposed to carry into the house and I ended up doing it. "
“Hi Jason,
Thank you for your review and feedback, I am so sorry to hear that our carrier partner ABF Freight was unable to deliver the inside delivery as expected. We work closely with our carrier partners to try and help to ensure a smooth end to end process for our customers, I will be sure to share your feedback and experience with them.
One of our customer solutions team members will be reaching out to you in regard to the inside delivery service which you did not receive, we are happy to credit that back to you - you should not pay for a service which you do not receive!
My apologies again for the frustrations which you experienced receiving your order, and thank you for taking the time to review your order - we appreciate your feedback.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Shipped the same day as ordered and arrived quickly. They even suggested a coil which was a better match. Very good experience and much better than one of their competitors."
“Hi Geri,
Thank you for your review, I am glad you enjoyed your order experience with Alpine Home Air Products. Your high efficiency gas furnace is an excellent unit with its self-diagnostic control board, silicone nitride igniter, and auto-comfort mode to help with dehumidifying. Be sure to register your unit online with Goodman to receive the full benefits of their excellent warranty (lifetime on the heat exchanger and 10 years on parts/unit replacement). The site is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of any further assistance, our customer solutions team is happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The product was as ordered and delivered quickly but there was a problem with shipping and damage by the carrier to the nearly $1,700 piece of equipment. I was immediately concerned about how this was going to go. My 5 stars is primarily for Sherry in customer service who dealt with the issue promptly and effectively and got a new unit on its way. Kudos to her and her department, I would recommend buying at Alpine based on the quick delivery but especially because of the customer service Sherry provided."
“Hello Richard,
Thank you for your review. I am glad that Sherry was able to help resolve your carrier damage issue quickly, we made sure to let her and our customer solutions team know you appreciated the help and attention to the matter! Let us know if you have any questions regarding the installation / maintenance of your Rinnai tankless water heater system.
Please let us know if we can be of any further assistance, we are happy to help and can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Quick reliable service will always look here first. Was kept well informed until delivery and after. "
“Hello Terry,
Thank you for your review, it is great to hear the you appreciated our follow up throughout the order and shipment of your products. It is our goal to be the most loved and easy to use retailer of HVAC products, and we believe one key component of that is communication with our customers.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Order arrived as expected, professionally packaged and in good order. "
“Hello Carrol,
Thank you for your review. It is great to hear that your Blueridge system arrived to you in good order. I cannot say enough positive things about the Blueridge line - it's Sleep function, Intelligent Defrost, and Gold Fin condenser help to ensure energy efficiency and extended operating life of the system.
Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"5 stars.
They answered all the questions i had before the sale, it arrived promptly, and they had someone available if I would have had trouble with my install. Luckily I didnt, it was my first furnace installation ever and it went very smooth. Thank You Alpine"
“Hello Nels,
Thank you for taking the time to review your order with Alpine Home Air Products, it is great to hear that you had a smooth end to end experience. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving reviews such as yours!
Please let us know if you have any questions regarding your Goodman furnace, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great telephone advise, very professional and excellent delivery"
“Hi Ajay,
Thank you for your review, we appreciate it. I am glad to hear that you received your Goodman downflow gas furnace in a timely manner and good order. Be sure to register your unit online with Goodman in order to receive the full benefits of their warranty, lifetime on the heat exchanger and 10 years on parts/unit replacement. The website is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of any further assistance, our customer solutions team is happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very happy with speedy delivery and performance of the unit. Looks and works exceptionally well"
“Hello Doug,
Thank you for your review. It is great to hear that you have had a positive end to end experience, I am glad that you are satisfied with your new Blueridge mini-split heat pump unit. The Blueridge line is an exceptional line for efficiency and power with quiet operation.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Value and speed - they delivered on both! Thank you Alpine Home Air Products!"
“Hi Kathryn,
Thank you for your review, I am glad that you received your GeneralAire filters in a timely manner and good order. It is our goal to be the most loved and easy to use retailer of HVAC products, so it is great to hear that you had a positive order experience!
Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"We were thrilled to be able to find these air return filters at such a reasonable price. Will definitely reorder!"
“Hi Diane,
Thank you for taking the time to review your order with Alpine Home Air Products. I am glad that we were able to provide you the filters you needed for your air filtration system. The Honeywell return grill 4" filters are a great option which offer a more effective reduction of pollen, bacteria and dust than traditional 1" filters, while also lasting three times longer than standard filters.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I didn't realize at time of order that you are just an order taker. After ordering was told that product ship date would be 2 weeks from then. Still waiting for shipment to occur. The few dollars saved not worth the wait. The bold lettering about free shipping was deceiving until read fine print. .... "
“Hello Doug,
Thank you for taking the time to send us your feedback, I am sorry that you are experiencing these frustrations and issues with the delay of your order shipment. We try to always keep our inventory levels accurate and on par with customer needs, unfortunately our inventory was off for the item which you ordered.
We do offer free shipping on all freight orders, however small pack shipments do still have shipping charged - I am sorry for any confusion you experienced with that on our website. I have brought the issue to our advertising/programming teams attention so that they may adjust accordingly.
One of our customer solutions team members will be reaching out to you in regard to status of your order and expected ship date, my apologies again for the inconvenience and frustration you have experienced. Thank you again for your review, we value your feedback and the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everybody that I interacted with at Alpine Home Air Products was professional and friendly. The ordering process was smooth and I received the entire order quickly and undamaged. Thank you!"
“Hi Ken,
Thank you for your review. It is wonderful to hear that you had a positive and smooth order process working with our customer solutions team, I am glad to hear that your order arrived to you in a timely manner and good order as well. Please let us know if you have any questions regarding your ComfortAire oil furnace or Goodman air conditioning system, we are happy to help.
Thank you again for your feedback, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"They were very helpful and courteous"
“Hello Charles,
Thank you for your review. I am glad that you found our customer solutions team helpful. Please let us know if you have any questions regarding the installation / maintenance of your Goodman air conditioning system, we are happy to help.
Our customer solutions team can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST to help with any questions you may have.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Steven,
Thank you for taking the time to review your order and product. I am sorry to hear that one of the legs on your US barrel stove was broken upon receipt, but glad that you were able to fix the leg and everything is working well with your unit. We try to ensure that items are packaged with the utmost care for shipment, unfortunately damage in transit with the carrier does happen on occasion - were you able to file a claim with the carrier? One of our customer solutions team members will be reaching out to you today in regard to next steps you may take and to verify that your unit is working properly.
Please let us know if you have any questions or if we can be of any further assistance, our customer solutions team is happy to help. Thank you again for your review, we appreciate your feedback and the opportunity to improve your end to end experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”