"The order was completed and delivered very quickly. "
"This is where I get my furnace filters, which always arrive at my door very quickly. I would highly recommend them. "
“Hi David,
Thank you for taking the time to review your experiences with Alpine Home Air Products. It is great to hear that you continue to have smooth end to end processing for your GeneralAire filter replacements. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing from repeat customers such as yourself!
Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I recently ordered a heater from Johnstone Supply in Lansing Mi. After I placed the order, I asked to get the unit in Propane Gas. Well, that's where it got ugly. The sales rep would have to make a call and get back with me as to what was needed because his book did not clarify the gas. I called the next day, "he did not receive an answer". I called every day for three days to get the same answer. I finally cancelled the order and looked on line to find Alpine. WOW! The salesman called me before I could finish the order to thank me. Although the heater was out of stock, I was given a date to receive the heater and it arrived early. Installing this bad boy tomorrow. Customer is excited. "
“Hi Randy,
Thank you for your review - I am glad to hear that we were able to get you the unit you needed in a timely manner. We work closely with our vendor partners to try and ensure that even if we are out of stock on a product, we are able to source it quickly for our customers.
The Williams vented hearth heater which you chose offers excellent efficiency with low fuel consumption and quiet operation. Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again for your feedback and order, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The furnace matched the specifications advertised and arrived promptly. As warned in other reviews, the item was in fact dented upon arrival, but not in such a way as to represent a risk to functioning. Staff were helpful and clear regarding questions, and the furnace fired and worked properly immediately upon completing the installation. It has operated flawlessly for one Michigan winter, so thus far the item is completely satisfactory other than the big dent in the front service door. Would definitely consider this seller again based on price to value."
“Hi Shane,
Thank you for taking the time to review your unit and order experience with Alpine Home Air Products. I am glad to hear that everything has been in good order with your Goodman high efficiency gas furnace. The particular model you chose has some excellent features to offer efficiency and longevity; including the self-diagnostic control board, silicon nitride igniter, and the single-speed draft blower. It also has one of the best warranties on the market, lifetime on the heat exchanger and 10 years on parts / unit replacement.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again, we appreciate your feedback!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Wasn't the cheapest but promised it would arrive by Thursday. We even had an extra day just in case.
Didn't ship same day even though I ordered in the morning. They said it would if ordered before 2PM so I had plenty of time.
Didn't arrive. I called to find out what happened and apparently when they forgot to include shipping details so It didnt even arrive on Friday.
Best I could get out of them was "sorry"
Because it didn't come in by Friday I will have to pay an installer as my tennant cant wait until next weekend to have AC.
I could have paid less if I was willing to not have a guaranteed delivery date.
At this moment in filling out a survey I still dont have it. It is Monday."
“Hello Donald,
Thank you for your feedback, I apologize for the inconvenience you have experienced with the delay of this shipment. I understand there were some changes which had to be made to your original order and some of the details for shipment were not transferred to the updated order. My sincere apologies for that mix up on our part and the consequent delay it caused in your shipment arrival.
I have addressed the issue with our customer solutions and programming teams to help ensure that details are not lost if an order does have to be changed prior to shipping. I have also issued a credit for the guaranteed delivery which you did not receive and the delay of your shipment, you should be receiving an email confirming that.
Thank you for your time today, I am glad to hear that you have heard from the carrier and will be receiving your order today. Please let me know if there is anything further which I can help with. My apologies again for the inconvenience you experienced, thank you for bringing this system glitch to our attention so that we may address and fix it moving forward. We appreciate your feedback.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"good price, quick shiiping"
“Hi Jeff,
Thank you for your review. I am glad to hear that you experienced a smooth end to end process in ordering your Rinnai termination kit for your water heater. Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help.
Our customer solutions phone line can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I'm not sure I've ever had service that would measure up to that provided by Alpine. Absolutely first rate. Look forward to dealing there in future."
“Hello Gordon,
Thank you for taking the time to review your order experience with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about positive end to end experiences like yours. Your Goodman high-efficiency gas furnace is an excellent unit with it's self-diagnostic control board, quiet operation, and one of the best warranties in the indoor HVAC market.
Be sure to register your unit online with Goodman in order to receive the full warranty benefits, lifetime on the heat exchanger with 10 years on parts and unit replacement. The website address is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Awesome as always fast shipping"
“Hi Phil,
Thank you for your review, I am glad to hear you continue to have positive ordering experiences with Alpine Home Air Products.
Please let us know if you have any questions regarding your Honeywell filters, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"great from start to finish."
“Hello James,
Thank you for your review. I am glad to hear that you had a smooth end to end experience ordering your Alpine electric mobile home furnace. It is a great unit for ease of installation and a built in cabinet for the easy addition of an air conditioning evaporator coil should you wish to do so.
Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help. Out customer solutions team is happy to help, they can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"No issues! Fast shipping and the correct filter."
“Hi Dennis,
Thank you for your review, I am glad your Generalaire filters arrived to you in a timely manner and good order. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about seamless experiences like yours!
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I put in the order in the late afternoon and it was shipped the following day. While placing the order a chat window popped up on the site and the representative confirmed that the part needed (TXV valve) was in stock and should ship quickly. It is good to know that it is that easy to get in contact with a representative when needed. "
“Hi Thomas,
Thank you for taking the time to review your experience ordering from Alpine Home Air Products. I am glad you appreciated our chat function on the website and that you found our product consultant helpful. Be sure to check out our learning center on the website as well, it is an excellent resource for general HVAC system information.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Extremely satisfied with all aspects of this company. I have purchased 3 HVAC systems from Alpine in the past 7 years with never a problem. The shipping is fast and they do what they say they will do. Support after the purchase is exemplary. And the prices are the best, without tax and free shipping to boot. What more can I say. "
“Hello Raymond,
Thank you for taking the time to review your experiences with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing feedback from repeat customers such as yourself. I am glad that you have continued to have positive end to end experiences.
Be sure to register your Goodman air conditioner online with Goodman so that you can receive the full benefits of their warranty - 10 years for the compressor and parts. The website address is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached at M-W 8am - 6:30pm, Th-F 8am - 6pm, Sat 9am - 2pm CST.
Thank you again, we appreciate your business and look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything as promised. Great follow through"
“Hello David,
Thank you for your review. It is great to hear that you had a positive end to end experience ordering your packaged unit air conditioner. Your unit comes with some excellent functionality (including the DigiSmart control board, automatic freeze protection, and 3 minute compressor lockout) to help increase the longevity and efficiency of your unit.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Prodcuts
1-800-865-5931”
"Thanks great customer service."
“Hi Brian,
Thank you for taking the time to review your order with Alpine Home Air Products. I will be sure to let our product consultants and customer solutions teams know that you appreciated their help, as well as the fast shipping!
Be sure to register your Goodman air conditioner online to receive the full benefits of their warranty, 10 years on the compressor and parts. The website is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"they were informative - took time to explain stuff ... good rating - I would recommend "
“Hi Dave,
Thank you for your review, I am glad that you had a positive order experience with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so it is great to hear that you found our customer solutions team helpful and informative!
Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again for your review, we look forward to working with you next time.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Wesley,
Thank you for your review. I am glad to hear that your Aprilaire pleat spacers arrived in good order and a timely manner with our carrier partner FedEx.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again, we appreciate your feedback and business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”