"Alpine Air has a very informative website, I was able to determine the product I needed, the steps it would require to install, and the best pricing for what we needed.
Their customer service is so far outstanding, they called to confirm receipt of the order, let me know when to expect delivery, and when I had not received a call to schedule delivery by the expected day of delivery from the trucking company, they called the trucking company and I had a delivery schedule within the hour and delivery of the furnace within 4 hours of my email. Outstanding!"
"I recently had to purchase a Aprilaire digital controller that I wasn't having very good luck finding anywhere let alone the right price. A friend referred me to Alpine Home Air website and guaranteed me you'd have the parts in stock. Sure enough, I found the exact match for 50% cheaper than anyone else. Very easy website to shop, the correct item was shipped, (which is rare when buying electronic) and speedy shipping. This being said, I'm 100% satisfied and will definitely be passing along Alpine Home Air Products' name to many many of my friends, family, and connection in the future."
"Delivery was quick. Arrived within a few days. "
"i purchased a unit planning to do it myself. i've purchased a unit from alphine before and they are wonderful sellers. Bill immediately got in contact with me even though it was the weekend and verified my order and answer questions. they even emailed me all the technical information for the furnace. it took me one day to install and worked wonderfully. These guys are awsome and i would highly encourage them to anyone looking for a furnace."
"Couldn't be more pleased with Alpine's help through our selection of a new HVAC system. They have gone above and beyond with professionalism and punctuality! "
"Very fast shipping. I will definitely be ordering from Alpine in the future. "
“Hi Robert,
Thank you for your review and for choosing Alpine Home Air Products. It is great to hear that you appreciated the speed of shipping for your Williams natural gas heater. We work closely with our carrier partners to help ensure speed and quality of delivery for customer orders.
Please let us know if we can be of any further assistance, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST. We look forward to working with you again!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"very satisfied and well informed from the time of order til shipment arrived"
“Hi Brett,
Thank you for your review, we appreciate the feedback. It is our goal to be the most loved and easy to use retailer of HVAC products, and one step we take to meet that goal is thru communication with our customers. We work to ensure that first, you are receiving the correct product for your needs and that the product is then received by you in good order and a timely manner.
Please let us know if we can be of any further assistance with the installation / maintenance of your Friedrich heat pump. Our customer solutions team is available M-F 8am - 7pm; Sat 9am - 2pm CST and they are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"the furnace was very easy to install. it works fantastic. replaced my old furnace. put furnace in a different location and to run duct work into old ductwork was simple. when furnace runs its very quite can't even hear it run very satisfied with the product and the pricing is great"
“Hello Charles,
Thank you for your review, I am glad to hear that installation of your Goodman gas furnace went smoothly and that everything is in good order. The furnace you chose is an excellent model which also has one of the best warranties in the industry. Goodman offers a lifetime warranty on the heat exchanger and 10 years on parts / unit replacement with online unit registration. The site is below for your reference in case you have not yet registered it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Never ordered this type before, was glad it worked and was so easy to install. Thank you!"
“Hi Lee,
Thank you for your review, it is great to hear that everything was in good order with your Honeywell media filter. We work closely with our vendor partners to source high quality products which also offer ease of installation. Please let us know if we can assist you further, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Found exactly what i was looking for and they had low prices, wasn't expensive. Ordering went smooth, used a one vanilla prepaid visa card that required no registration so it was as simple as just typing in the numbers on the card. Came with a tracking number and shipped out right away and came on time with no hassle. Will definitely do future business."
“Hi Tommy,
Thank you for taking the time to review your end to end experience with Alpine Home Air Products, I am glad that everything went smoothly for you. Please let us know if you have any questions regarding the installation of your pipe reducer, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you for choosing Alpine Home Air Products, we appreciate your business and look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I ordered my replacement cylinders on a Monday and the response was immediate, they were shipped promptly and I received them in record time.
The price was the best I could find on line. I would highly recommend this company ."
“Hello Alan,
Thank you for taking the time to review your experience working with Alpine Home Air Products, it is great to hear that everything came in good order for you. Please let us know if you have any questions regarding your GeneralAire replacement cylinder, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your feedback and for choosing Alpine Home Air Products, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This is the 3rd or 4th time I have purchased items from Alpine. The website is very easy to use and the one on one help I have had was extremely helpful. I try to tell all my fellow DIYer friends about Alpine.
Thanks again"
“Hi Brian,
Thank you for taking the time to review your order with Alpine Home Air Products, it is great to hear that you have had another positive experience working working with us. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love to hear from repeat customers.
Please let us know if you have any questions regarding installation/maintenance for your Aprilaire power fan humidifier or Honeywell thermostat, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I wish every company I deal with had the customer service and follow up that Alpine does."
“Hi Lisa,
Thank you for your review, it is great to hear that you appreciated our customer service. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing feedback like yours.
The Goodman high-efficiency gas furnace which ordered is an excellent choice with it's self-calibrating gas valve, self-diagnostic control board, and auto-comfort mode for enhanced dehumidifying. It additionally offers an outstanding warranty with online product registration, with a lifetime warranty on the heat exchanger and 10 years on parts / unit replacement. The product registration site is below, should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance and thank you for your order, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The product shipped on time and as expected"
“Hi Marv,
Thank you for the review on your experience ordering your Aprilaire air cleaner upgrade kit. The upgrade kit is a great way to increase efficiency in your current unit and offers easy installation.
Please let us know if we can be of further assistance, our customer solutions team is happy to help with any questions you may have. They are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Replacement part was delivered on time and was easy to replace broken part."
“Hello Mark,
Thank you for your review, I am glad to hear that everything was in good order with your Aprilaire replacement solenoid and that the installation went smoothly.
Please let us know if we can be of further assistance, our customer solutions team is happy to help with any questions you may have. They can be reached M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Mr. Salmans,
Thank you for the kind review, it is our goal to be the most loved and easy to use retailer of HVAC products so we love hearing about experiences like yours! We work closely with our carrier partners to try and ensure our customers products arrive on time and in good order, I am glad to hear we were able to work with ABF Freight to get your products delivered as expected.
Please let us know if you have any questions regarding installation or maintenance of your Goodman high-efficiency gas furnace. Our customer solutions team is happy to help and available M-F 8am - 7pm; Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”