"We are in process of installing the unit will keep you posted. Thanks"
"even though i had ordered parts that didnt go together they caught this and straightened every thing out . the heater and a-coil are working perfectly . i wish all my online experiences were this great"
“Hi Michael,
Thank you for taking the time to review your order experience. I am glad to hear that you appreciated our follow up service call to your online placement, we understand that HVAC supplies are an investment in your home life and try to ensure you receive the correct products for your needs.
Please let us know if you have any questions regarding the installation / maintenance of your Goodman high-efficiency gas furnace. Our customer solutions team is happy to help, they can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything went smooth as silk my only regret is that we have come to the end of the true winter season early and I cannot see how well this thing can operate."
“Hello Thomas,
Thank you for your review. It is great to hear that you had such a smooth end to end process with your order. We work closely with our vendor / carrier partners to try and ensure that our customers receive their products in good order and a timely manner.
Please let us know if we can be of further assistance, we look forward to hearing about how things operate for you next winter!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Recv'd correct part quickly"
“Hi Anthony,
Thank you for your review. I am glad to hear that you received your Aprilaire feed tube kit quickly and in good order. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences like yours.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The ordering process was great and simple, but my product was not delivered on the time I was told by the Holland delivery service,in which my tubing may have some damage, which I noted on the delivery ticket. I have not installed my product as of yet."
“Hi Lonnie,
Thank you for taking the time to review your order with Alpine Home Air Products. I am sorry to hear that you had a delayed delivery with USF Holland and possible damage. We assess our carrier partners regularly, I will be sure to address your issues with our representative. I am glad that you signed for the possible damage on your delivery receipt, that is very important in addressing any damage claims.
Please let us know if you have any installation / maintenance questions for your Blueridge mini-split heat pump. Our customer solutions team is happy to help, they are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again for your order, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Purchased new coil for AC. Coil delivered in two days! Only problem was that the coil was damaged from possible packaging from manufacturer. Alpine immediately sent a replacement and sent prepaid shipping labels to return damaged item. I will soon be purchasing three complete units. I know who I will be buying them from."
“Hello Henry,
Thank you for taking the time to review your order with Alpine Home Air Products. I am sorry to hear that your coil arrived to you damaged, but am glad we were able to get your replacement and return labels to you in a timely manner.
Please let us know if you have any questions regarding installation / maintenance of your evaporator coil, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you for your order, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Well I keep getting these emails from you guys asking my review, and up to this moment, I don't have my package yet, when I get it I will let you know."
“Hello Charles,
Thank you for your feedback, I apologize for the delay in receiving your barrel stove hot plate. I see that we sent you a notice the item was back-ordered on Feb. 29th with an anticipated delivery date of April 1st to our warehouse, at which point your item will ship to you. I understand this is a long delay for delivery and apologize that our inventory on this item is out of stock.
I did check with our product specialist and April 1st is still the anticipated delivery date. Should you wish to purchase locally before April 1st, we will be happy to credit your order - just let us know. You may call in to our customer solutions team for any assistance needed at 1-800-865-5931. They are available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast shipping, will buy again
Thanks"
“Hi Denis,
Thank you for your review, I am glad to hear that your Honeywell thermostat arrived to you in good order and a timely manner. I will be sure to let our customer solutions team know that you also appreciated their communications regarding your product and shipment.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"
Delivered in perfect condition on Monday afternoon.
"
“Hello Mesgina,
Thank you for your review. It is great to hear that your Goodman condenser arrived to you in good order, I see that it delivered with our carrier partner ABF Freight. I will be sure to share your feedback with them as well.
Please let us know if you have any installation / maintenance questions regarding your new condenser, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sate 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Service was prompt and professional; system as described; would recommend."
“Hello John,
Thank you for your review. I am glad that everything was in good order with your Goodman condenser and evaporator coil. Goodman offers a 10 year warranty on compressor and parts. Be sure to register your Goodman unit online if you haven't done so already in order to receive full warranty benefits. The link is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached at 1-800-865-5931, M - Sat.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Title says it all. No issues. Web site is excellent in locating part. Pricing is excellent as well. Will use them again. "
“Hi Brian,
Thank you for taking the time to review your order with Alpine Home Air Products. I am glad to hear that you found the website easy to use and quick in finding your Goodman wall vent. Be sure to check out our Learning Center - there are informational videos on all your HVAC needs, as well as articles to help you optimize your home system. The link is below for your reference.
http://www.alpinehomeair.com/learningcenter/lc.cfm
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast delivery and quality product. Very satisfied with the price! Would definitely buy from Alpine again!"
“Hi Celina,
Thank you for taking the time to review your order experience with Alpine Home Air Products. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences like yours! Please let us know if you have any questions regarding the installation / maintenance of your Rinnai direct-vent wall furnace. Our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you again for your order, we appreciate your business and look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I am completely satisfied with the Alpine Home Air Product I purchased for price and performance after easy installation as a replacement for the chirping smoke detector I had,"
“Hi Richard,
Thank you for your review. I am glad to hear that your Kidde smoke detector arrived to you in good order and that you had an easy installation to get your new unit up and running. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing about experiences like yours!
Thank you for choosing Alpine Home Air Products, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"These have much stronger ends. I expect them to last longer and better than the originals which all broke and I've been trying to keep in place with foil tape."
“Hello David,
Thank you for taking the time to review your order and product experience. I am glad that your Aprilaire pleat spacers arrived to you in good order, please let us know if we can be of further assistance. Our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Thank you, we look forward to working with you again.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great help and quick delivery"
“Hi Paul,
Thank you for your review. It is wonderful to hear that everything went smoothly with your order, it is our goal to be the most loved and easy to use retailer of HVAC products - so I am glad you appreciated your end to end experience.
Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Terri,
Thank you for your feedback, I am sorry to hear that you have not yet received your product. I checked your tracking information and it shows that your order has arrived to the delivering terminal in your area. They have the shipment marked for delivery tomorrow 3/22/16, and you should be hearing from them shortly to schedule delivery time if you have not already.
Your order was picked up from our warehouse on 3/15/16 with ABF Freight, unfortunately with the weekend and longer distance from our warehouse in Louisville, KY to your location - the shipment delivery has taken a bit longer. One of our customer solutions representatives will be reaching out to you regarding confirmation of shipment delivery.
Please let us know if you have any questions or if there is anything we can be of further assistance with, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”