"the staff at alpine were very helpful unit got here on time and in great shape thanks alpine"
"the furnace was shiped fast,very happy with all services provided."
“Hello Earl,
Thank you for your review, it is great to hear that you had a good end to end experience ordering your Alpine series electric furnace. This particular model has a wide range of heating capacities and can be installed in nearly any space due to it's low clearance requirements.
Please let us know if we can be of any further assistance, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very good delivery and technical support,"
“Hi Tom,
Thank you for taking the time to review your order service. I am glad that your Honeywell thermostat arrived in good order and our technician was helpful with your installation. I will be sure to let our tech team know that you appreciated their time and advice.
Please let us know if we can be of any further assistance, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"All aspects very positive. "
“Hi William,
Thank you for your review, I am glad to hear that everything went well with your order. Please let us know if you have any questions regarding your Aprilaire replacement filters, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This was my second purchase from Alpine. It was just for some routine maintenance items, but the site navigation made them easy to locate, and the ordering process was very easy. The items were shipped the next business day, and arrived soon after.
Excellent shopping experience. "
“Hello James,
Thank you for your review, I am glad to hear that both of your order experiences have gone smoothly. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing from returning customers.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They are available M-F 8am - 7pm; Sat 9am - 2pm and can be reached at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The driver was very nice and helpful."
“Hi Richard,
Thank you for your review, I am glad that you appreciated the delivery drivers help. I see that your Amana packaged air conditioner was delivered with FedEx - I will be sure to share your feedback with our representative there. The Amana model you ordered is an excellent choice with the DigiSmart control board and automatic freeze protection features.
Please let us know if you have any installation or maintenance questions, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Prodcuts
1-800-865-5931”
"Great customer service. Prompt shipment."
“Hi Brandon,
Thank you for taking the time to review your experience, I am glad that everything was in good order for you. Please let us know if you have any questions regarding the installation of your replacement solenoid. Our customer solutions team is happy to help and can be reached M-F 8am - 7pm; Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Alpine made replacing my furnace easy! From choosing the correct model for my home to the excellent delivery time, I am actually looking forward to doing business with Alpine in the future as friends and family hear about them from me."
“Hi Ted,
Thank you for your review, it is great to hear that you had a positive end to end experience and would recommend Alpine Home Air Products to friends and family! It is our goal to be the most loved and easy to use retailer of HVAC products, so it is wonderful to receive feedback like this.
I see you ordered a Goodman high-efficiency gas furnace, please be sure to register your unit with Goodman at their online warranty site in order to receive the full benefits of their warranty offer. Goodman offers a lifetime warranty on the heat exchanger and 10 years on parts / unit replacement, we are happy to facilitate the processing of this warranty should you ever need it. The site for registration is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Thank you again for your order and recommendations, we look forward to working with you next time!
Please let us know if we can be of further assistance, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"great service easy and helpful staff would recamend to anyone"
“Hi Robert,
Thank you for your review, I am glad to hear that you found our customer solutions team helpful in the purchase of your Comfort-Aire non-condensing furnace. We understand that HVAC products are an investment in the quality of your home and appreciate that you chose to work with Alpine Home Air Products. Your particular furnace comes with a very nice warranty of 20 years on the heat exchanger and 12 years on parts, which we are happy to facilitate the processing of should you need it.
Please let us know if we can be of further assistance, our customer solutions team can be reached M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Order showed up what seems like the next day way ahead of what I figured. Nice packaged product. Installed it went together very well. More then satisfied. "
“Hello Ronald,
Thank you for your order and review, I am glad to hear that your end to end process went smoothly. It is great that you experienced a smooth installation - I hope the complimentary installation DVD and manual were helpful. Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Delivery was on time and the product was as promised. No complaints. "
“Hello Burak,
Thank you for your review, it is great to hear that your Honeywell filters arrived in good order. Please let us know if you have any questions or we can be of further assistance in the future. Our customer solutions team is available M-F 8am - 7pm; Sat 9am - 2pm CST, and they are happy to help.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I use Amazon to find great products for the best price, yours was the best price for the product. Thank you for a timely delivery that made my customer happy & me happy too, I plan to use your products again at some point, Thanks again K. Kirby, Handyman."
“Hello Mr. Kirby,
Thank you for your review, I am glad that everything was in good order with your delivery and product. It is great to hear that your customer was pleased with the outcome.
Please let us know if you have any questions or if we can be of further assistance. Our customer solutions team is available M-F 8am - 7pm; Sat 9am - 2pm CST and they are happy to help.
Best Regards.
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fourth time I've purchased products and as always it was a great experience! Excellent customer service and delivered very fast. Thanks!"
“Hi Ron,
Thank you for your review, it is great to hear that you are a returning customer. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing feedback from returning customers! Please let us know if you have any questions regarding the Goodman multi-position gas furnace which you purchased this time, we are happy to help. Our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST.
Thank you again - so happy to hear you had another positive experience with Alpine Home Air Products and we look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Solutions Manager
Alpine Home Air Products
1-800-865-5931”
"Transaction was super smooth. Furnace arrived quickly and I picked it up at the shipping depot in great condition. It isnt fully installed yet but the instructions are thorough and I dont see any problems ahead. So far I am super happy with Alpine Home Air."
“Hi Tony,
Thank you for taking the time to review your experience with Alpine Home Air Products. The Goodman gas furnace which you chose is an excellent model, designed for longevity and efficiency - it comes with one of the best warranty coverages in the industry as well. Please be sure to register your unit with Goodman online to receive the full warranty benefits - lifetime on heat exchanger and 10 years on parts/unit replacement. The link is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is available to help M-F 8am - 7pm and Sat 9am - 2 pm CST.
Best Regards,
Margaret Dobie
Customer Solutions Manager
Alpine Home Air Products
1-800-865-5931”
"We just installed our new heater and everything works great to start with. They shipped the day I ordered and called before shipment to make sure everything was ordered correctly. I was very impressed."
“Hi Glenn,
Thank you for your review, I am happy to hear that everything went smoothly for the order and receipt of your Williams fireplace look heater. It is an excellent model which offers high efficiency with low fuel consumption and a built in draft diverter, allowing for close-to-wall installation if needed.
Please let us know if you have any questions or we can be of further assistance, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Richard,
Thank you for taking the time to review your experience ordering from Alpine Home Air Products. I am glad that everything was in good order with your Goodman air conditioner system. Your particular 14 SEER model is an excellent choice for energy efficiency and lower energy bills. It offers a 10 year warranty on the compressor and parts with online registration, be sure to register your unit with Goodman if you have not already. The link is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of further assistance, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-8665-5931”