"Zzzzzz 13 days and counting... No follow up, nothing. Hope I didn't loose my money"
"Great follow up and communication. Good price on products."
“Hello Andrew,
Thank you for your review, I am glad that you have had a good experience ordering from Alpine Home Air Products. I see you ordered the Amana 2-stage gas furnace with the Dual$aver control technology - a great feature to help you manage consistent heating and cooling temps. Amana offers an excellent lifetime warranty on the heat exchanger and 10 years on parts.
Please let us know if you have any questions during installation, our customer service representatives are available M-F 8am -7pm and Sat 9am - 2pm. Conversely, be sure to check out the installation guides and tips which are available at the product page on our website, I have included the link below for your reference.
http://www.alpinehomeair.com/viewproduct.cfm?productID=453068302
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"ships fast and ontime intact, the wait time for tech is never plesent however worth the wait. they deliver what the say"
“Hello Hugh,
Thank you for taking the time to review your experience with Alpine Home Air Products. I am sorry that you experienced a longer wait time to speak with one of our technicians, it has been a busy season. This is an issue we have become aware of and we are currently hiring to help reduce wait times for our customers.
I am glad to hear that your supply plenum arrived quickly and in good order with FedEx, they are an excellent carrier which we are happy to partner with.
Please let me know if I can be of further assistance; and hopefully with our additional staffing you won't experience any wait the next time you call in.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"It was shipped the same afternoon!"
“Hi Debra,
Thank you for your review, I am glad to hear that you appreciated our quick shipping of your Goodman single stage gas furnace! We try to ship all orders same day, as long as they are received by 2pm CST in order for our warehouse to get them set.
Be sure to register your unit online with Goodman in order to make full use of their excellent lifetime warranty on heat exchangers and 10 years on parts / unit replacement. I have included the link to Goodman's warranty registration page for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Overall, a very positive experience, however there was some unnecessary confusion and miscommunication regarding when the order did actually ship. The order was received on the day that it was expected."
“Hi Brian,
Thank you for your feedback regarding your experience with Alpine Home Air Products, I am sorry that there was some confusion on the shipment of your order. Would it be possible for me to speak with you regarding the specifics of how the confusion happened? We definitely do not want our customers to experience that and your feedback would be valuable in helping to ensure that does not happen going forward.
I am glad to hear that your order arrived on the day it was anticipated and that your overall experience was a positive one, though. Please let me know if I can be of further assistance or give me a call during a time of your convenience to discuss your experience and how we can improve communications. I can be reached at 1-800-865-5931 x346.
Thank you again for your feedback and for choosing Alpine Home Air Products, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Found the product I needed easily on your web site and received the product in a timely fashion. Thank you!"
“Hi Sharon,
Thank you for taking the time to review Alpine Home Air Products, I am glad that you found our website easy to navigate and had a good end to end experience. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving feedback like yours!
Please let us know if you have any questions regarding your Honeywell popup filters, we are happy to help. Our customer service specialists are available M-F 8am - 7pm and Sat 9am - 2pm.
Thank you again for choosing Alpine Home Air Products!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Arrived quickly and on time. Thanks."
“Hi George,
Thank you for your review, I am glad that your GeneralAire bypass humidifier arrived in good order and on time. I see that your order shipped with FedEx, they are a great and consistent carrier which we are proud to partner with.
Please let us know if you have any questions during your installation, our customer service representatives are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast delivery, faster than expected, Call was nice to get prior to shipping to make sure the model was what I needed and if I needed more assistance. Wish I could say I would use them again, hopefully not with purchase of a heat pump, but will recommend to others."
“Hi Jack,
Thank you for your review, it is our goal to be the most loved and easy to use retailer of HVAC products so I love hearing reviews like yours! Make sure to register your Goodman self-contained heat pump online with Goodman, they offer a 10 year warranty on compressor and parts as long as the unit is registered. The link is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
We understand that HVAC items are an investment, and we appreciate that you will recommend Alpine Home Air Products to others you know in need of HVAC updates. We also offer small parts, filters, and accessories for routine maintenance/upgrades to systems.
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"They called to confirm everything was correct with the order, delivery was fast and the driver was very friendly. Also offered support if I had any problems. "
“Hello Daniel,
Thank you for taking the time to review Alpine Home Air Products, I am glad to hear that you had a good experience with your order. I see that your Comfortaire upflow furnace was delivered via USF Holland - I will be sure to share your feedback with them as well. We work closely with our carrier partners to help ensure that our customers have the best end to end experience possible when choosing to work with us.
The Comfortaire furnace you have is a great model with an easy to access clean out port for maintenance, a lifetime warranty on the heat exchanger and 5 years on parts. Please give us a call if you have any questions, our customer service is available M-F 8am - 7pm and Sat 9am - 2pm.
Let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Awesome product! Easy install! "
“Hi Ellis,
Thank you for your review, it is great to hear that everything was in good order with your Goodman heater coil and that installation went well! Don't forget to check out the manual and spec sheets which are located on the product page under the "Documents" tab, they are a great tool for future reference. Please feel free to call our customer service and technical assistance line should you have any questions / troubleshooting needs, we are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything was on time on price. Everybody was friendly and helpful thank you very much"
“Hi Dennis,
Thank you for taking the time to review your experience with Alpine Home Air Products. I see you ordered a Williams direct-vent natural gas wall furnace. Don't forget to check out the support manual which is linked on the product page under the "Documents" tab, you can also access it directly via the below link.
http://www.alpinehomeair.com/viewproduct.cfm?productID=453063413
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Quality part, shipped fast, is currently doing its job. Thanks"
“Hi Matthew,
Thank you for your review of your experience with Alpine Home Air Products, I am glad to hear that your Aprilaire replacement solenoid and feed tube are working well for your humidifier. Aprilaire is an excellent product line which we are proud to offer.
Please let us know if we can be of any further assistance, our customer service is available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"They followed up my order with a phone call to make sure I had ordered the appropriate model. They emailed installation instructions, specs, user manuals, and warranty info. Delivery was quick and professional. Good experience. "
“Hello Joanne,
Thank you for taking the time to review your order experience, I am glad to hear it was a pleasant end to end service. One of our company goals is to be the most easy to use and loved HVAC retailer in the nation, so it is great to hear that you appreciated the steps we are taking to help ensure that happens.
I see that you ordered a Goodman single-stage burner gas furnace - please be sure register your product online with Goodman to receive the full benefits of their warranty. Once registered with Goodman, your furnace has a lifetime warranty on the heat exchanger with 10 years on parts/unit replacement. I have included the link below for you.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"we received the part we ordered in a very timely manner."
“Hi Brian,
Thank you for your review of your experience with Alpine Home Air Products, it is great to hear that you received your order for the Aprilaire drain spud replacement in a timely manner (even during the holidays and severe weather we are experiencing right now). I see your order shipped with FedEx, I will be sure to let them know you were pleased with the delivery process. We work closely with our carrier partners to help ensure a good end to end experience for our customers and love being able to share customer feedback with them.
Please let me know if I can be of further assistance.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Depending what you are replacing, this furnace can be installed within a weekend. Fired right up and works very good!"
“Hi Brenda,
Thank you for taking the time to post your review, I am glad that everything is in good order with your Goodman multi-position furnace. One great aspect of this unit is that while it operates as natural gas out of the box, it can easily be converted to a propane furnace with the optional conversion kit.
Goodman also offers an excellent warranty, which we are happy to help facilitate processing of for you if needed. It is lifetime coverage on the heat exchanger, with 10 years on parts and unit replacement. Be sure to register your unit with Goodman online if you have not already in order to make full use of the offered warranty. I have included the link below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Charles,
I am very sorry that you have not received an email with tracking information or a call from the carrier regarding the delivery of your order yet. The email sent for every order with tracking and carrier details can sometimes go into the junk/spam folder (this especially happens with gmail filters) - this may be why you have not received the information yet. I am re-sending your tracking information from my direct email, hopefully this one will get to you - if you do not see an email from Alpine Home Air Products within the hour I would recommend checking your spam folder.
Additionally, one of our customer service representatives is following up with the carrier as to the status of your order and will be contacting you with an update. Your order did ship from our warehouse on 12/28; I am sorry that you have not received it yet. Shipping to the west coast does take a bit longer in general and there may have been delays which the carrier experienced due to the holidays and recent extreme weather.
Again, my apologies that you have not received shipping or tracking information for your order as you should have - this is not an issue we want any of our customers to experience.
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”