"Top level customer service!"
"just satisfied with the quick delivery."
“Hi Joe,
Thank you for taking the time to review your experience with Alpine Home Air Products. I see that USF Holland was our partner carrier which delivered your Williams 3502922A fireplace look console heater, I will be sure to share your feedback with them. The Williams 3502922A is a great unit and has a 10 year warranty on the heat exchanger, which we are happy to facilitate the warranty process on should you ever need that.
Please let us know if we can assist you further, our customer service representatives are available M-F 8am -7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Both items I purchased from Alpine Home Air Products arrived damaged. I explained to them that there's no way the freight company could have been responsible for the damage as the packaging method was completely protecting one of the damaged items from any shipper damage. The damage obviously occurred at Alpine Air's shipping facility. I emailed them comprehensive photos of the damage and they didn't want to hear what I had to say...they passed me off to the freight company claim center and now Alpine is no longer responding to my inquiries. It's NOT fair to pass on the responsibility to an innocent company who was just doing their job. I now have a damaged furnace and roof jack that I cannot use without paying for repair. WARNING!! Open and inspect ALL items for damage before signing off!! I thought I was dealing with a reputable company...BUYER BEWARE!!"
“Hello Ryan,
First, I want to apologize for the lack of response you received in regard to your photos sent in of the damage, I can definitely understand how that would be frustrating. I have reviewed your photos sent in and tried contacting you via phone and email in regard to options we have for resolution. We would be happy to replace the damaged Alpine AH4000-7151 roofjack and go over options for the Alpine AHDGAA077 mobile home furnace should you still need the items repaired.
I do understand you filed your concealed damage claim with ABF Freight and they confirmed having settled the claim with you in early December - I am happy to hear that.
Again, my apologies that you had not received response to the photos sent prior to this, I look forward to working with you to expedite any further resolution. Please contact me at your earliest convenience to resolve these issues, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
" I was very satisfied with the quick delivery of my furnace, the staff at Alpine were very professional. The Goodman furnace was easy to install and works wonderful,I will recommend them to my family and friends. "
“Hello Jeff,
Thank you for taking the time to review your service with Alpine Home Air Products, I am glad to hear you had such a good experience. Your Goodman GDS80403AX furnace is an excellent unit with a LIfetime warranty on the heat exchanger, 10 years on unit replacement, and 10 years on parts - as long as the unit is registered online with Goodman. You can find the warranty registration page at the below link, it is a great benefit of choosing a Goodman product.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Good price, good product, on time delivery and helpfull and patient customer service.
Would recommend to anyone
Thank you"
“Good Morning Michael,
Thank you for taking the time to review your experience, it is great to hear that you would recommend Alpine Home Air Products to others. We work closely with our vendors to offer our customers the best possible pricing and quality. Your Goodman GSH130601 heat pump is an excellent unit, don't forget to register your unit with Goodman for their full warranty benefits. I have included the link below for you.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"We were very happy with our purchase and the furnace works great, and was delivered in a timely manner."
“Hi Bonnie,
Thank you for your review, I am glad to hear that your Alpine AHEB23E furnace is working well - it is a great unit for tighter installation spaces. Be sure to reference the Owner's Manual for any upkeep/troubleshooting questions you may have, it can be found under the Documents tab on the products homepage. I have also included the link below for quick reference.
https://www.alpinehomeair.com/related/User%20Information%20Manual%20EB%20Furance%20%20570930-BUM-B-0710_1.pdf
Please also feel free to give our customer service a call with any questions, we are happy to help. Customer service is available M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"its good, but it was not perfect, there was a slight scratch on the lower part of the furnace when it was delivered, i paid 100.00 dollars cash extra to have a in house deliverery and when the furnace was delivered there was only one man to move the big furnace from the truck into my house ?? and my wife ended up helping a little ??? it didint even take half hour to deliver ? i paid 100.00 dollars who gets paid 100,00 dollars a half a hour ? thats good money who is geting the extra profits it damed sure wasint the delivery man ??? the delivery company should be investigated by OSHA for only having one man deliver a thing like this ??? as far as the alpine product sofar so good, time will tell ??? "
“Hi Mike,
Thank you for your review and time yesterday. I apologize for the delivery experience you had with our carrier partner ABF Freight, I appreciated the opportunity to speak with you and hear further feedback. As mentioned, we assess our carriers on a regular basis and will be using your feedback as we develop standards for our upcoming offering of white glove service - in addition to the inside delivery and liftgate services currently offered being revamped. You should see the credit to your account for the issues you experienced with the inside delivery purchased within 2 business days, if you do not see that credit please let me know.
I am glad to hear that your Williams 6502922A fireplace style heater is working well and that the installation was an easy process for you with the manual and complimentary install DVD sent. The Williams 6502922A is an excellent unit with a 10 year warranty, but please do let us know if you have any questions or concerns - our phone technicians are available to help M-F 8am - 7pm and Sat 9am - 2pm.
Thank you again for your feedback, we appreciate your time and business.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Order arrived fast doubled boxed to protect the A coil couldn't be happier with my purchase"
“Hello George,
Thank you for the review of your experience receiving your Goodman CAPF3030A6 cased evaporator coil. Goodman is an excellent brand which we are proud to offer and facilitate any warranty needs for - be sure to register your product with them online to receive the full warranty benefits. I have included the link below for you.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
I am glad you appreciated the double boxing of your coil as well. Coils can be easily damaged during shipment and this is a new quality control measure which we are taking to reduce any instances of damage.
Please let us know if you have any questions, we are happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Absolutely amazing! Customer service was excellent, as well as the product. I will be doing business in the future with Alpine Home"
“Hi Melinda,
Thank you for the review of your experience with Alpine Home Air Products. It is our goal to be the most loved and easy to use HVAC retailer in the nation, so we love receiving reviews like this!
I see you ordered a Goodman GMH80603AN furnace - Goodman makes excellent products with a lifetime warranty on heat exchangers and 10 years on parts. For your particular unit they also offer a 10 year warranty on the unit itself - make sure to register your unit online with Goodman to receive their full warranty benefits. I have included the link below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you have any questions, we are happy to help and look forward to doing business with you again!
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I placed my order at lunch time. Shortly thereafter, Alpine called to confirm everything I needs, as I had not called and asked for pre-sales support. That is a great service to people that have never installed a furnace before. Once everyone was satisfied the order included everything I needed, the order was confirmed. I was emailed all the documentation almost immediately. The trucking company called the next day and asked when they could deliver it. I opted to pick it up instead. I had my new furnace about 30 hours after I ordered it. I installed it on the weekend and everything went smoothly. The furnace fired right up and the house is nice and cozy."
“Hi Thomas,
Thank you for taking the time to review Alpine Home Air Products, it is our goal to be the most loved and easy to use HVAC retailer in the nation so we love hearing about the end to end experience you had. Confirming with customers who placed orders online is a courtesy we offer due to the growth in DIY customers, HVAC updates / additions are a long term investment and we want to make sure our customers have the best experience possible with installation. This includes everything from the initial order placement to the delivery experience with our partner carriers, such as Dayton Freight which delivered your order.
I am glad that your Goodman GMSS920804CN, is working out well for you. Goodman is an excellent product line which offers a great warranty for items registered on their website - lifetime for heat exchangers and 5 years on parts. Make sure to register your unit with them so that you have that full coverage, I have included the link below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you have any questions or we can be of further assistance, we are happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great customer service - fast free delivery and on time!"
“Hi Ray,
Thank you for your review, I am happy to hear you had a good experience while ordering your Blueridge BMKH21DM16-9W-12W ductless mini-split heat pump system. The Blueridge product line is a top tier brand which we are proud to offer, highly energy efficient and powerful at the same time. I hope you find the Blueridge BMKH line owners manual helpful, it can be found under the documents tab on the product page - I have included the link below for you.
https://www.alpinehomeair.com/related/Blueridge%20BMKH-All%20Owners%20Manual.pdf
Please let us know if you have any questions during installation, our complimentary technical service line is available M-F 8am-7pm and Sat 9am-2pm CST. Just call in to 1-800-865-5931 and follow the prompt for technical service.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The online ordering process was simple, quick, and convenient. The Alpine Home Air Products website said the ordered product would arrive at my home within three to five days. It arrived in two days in excellent condition. A very courteous representative of Alpine named Peter called me within hours of the online order to confirm the order and ask if I had any questions. I wouldn't hesitate to order from them again if the need arises, and I would definitely recommend them to anyone."
“Hi Ronald,
Thank you for your kind review, I am happy to hear you appreciated our customer service follow up to your order placed online. It is a courtesy we offer customers who place orders online to help ensure they receive the items that best fit their HVAC needs. All of our sales and product specialists go thru continuing education to keep up to date on products and changing codes in the HVAC field. Peter is one of our senior consultants, I am glad you found his call helpful - I will be sure to let him know of your feedback.
I see your order shipped with our carrier partner Dayton Freight, it is wonderful to hear that you received your unit in good order and a timely manner. We work with our carrier partners closely to ensure shipment standards are kept up and our customer orders are delivered on time.
Please let me know if I can be of any further assistance.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Product was for a great price, delivered on time, and so far product functions fine!"
“Hello Joel,
Thank you for taking the time to review your experience purchasing your GeneralAire GFX3 humidistat with Alpine Home Air Products. I am glad to hear you appreciated our pricing and service - we work with our vendor partners daily to offer competitive values to our customers. Be sure to also take advantage of our learning center for any HVAC questions you may have, there are many helpful videos and guides available. I have included the link below for you.
http://www.alpinehomeair.com/learningcenter/lc.cfm
Please let us know if you need any further assistance, we are happy to help!
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Buyer beware. The items pictured do not always reflect the actual part configuration. Shopping costs are nonrefundable. Request an email description before placing an order. The transformer I ordered had a totally different mounting system than the one pictured on their Web site."
“Hi James,
I apologize that the Aprilaire 4010 transformer you ordered was not configured as expected. Your feedback is valuable in helping us keep our offerings current and well represented - I have forwarded this concern to our product team for updating. While our product team works to keep all product information, including photos, up to date with manufacturer changes; some items do have a delay in system updates. Thank you for bringing this to our attention.
I see that you are returning the transformer which you had ordered, as this return was due to a mis-represented item on our website we would be happy to provide you with a return shipping label. Our customer service will be reaching out to you to get that set up.
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"great customer service. Talked with support extensively before buying, They even helped me on their day off. second time buying from them, both times very satisfied"
“Hi Richard,
Thank you for your review, it is our goal to be the most loved and easy to use HVAC retailer so I am very glad to hear that you continue to have positive experiences with Alpine Home Air Products. I see you purchased a Goodman GDH80603AN 1,200 CFM multi-speed furnace - Goodman is a great product line which we are proud to offer and provide complimentary warranty facilitation for. They have a great warranty for products registered with them online, it is a lifetime warranty on heat exchangers and 10 years on parts. I have included the site link below for you.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if you have any further questions, I am happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Michael,
Thank you for your kind review, it is our goal to be the most loved and easy to use HVAC retailer in the nation - so we love receiving reviews like yours! I see that you ordered the DiversiTech 230-B2L wall bracket for a ductless mini-split, please let us know if you have any installation questions or concerns. Our complimentary phone technical service is available M-F 8am-7pm and Sat 9am-2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”