"Couldn't be more pleased with Alpine's help through our selection of a new HVAC system. They have gone above and beyond with professionalism and punctuality! "
"Very fast shipping. I will definitely be ordering from Alpine in the future. "
"very satisfied and well informed from the time of order til shipment arrived"
“Hi Brett,
Thank you for your review, we appreciate the feedback. It is our goal to be the most loved and easy to use retailer of HVAC products, and one step we take to meet that goal is thru communication with our customers. We work to ensure that first, you are receiving the correct product for your needs and that the product is then received by you in good order and a timely manner.
Please let us know if we can be of any further assistance with the installation / maintenance of your Friedrich heat pump. Our customer solutions team is available M-F 8am - 7pm; Sat 9am - 2pm CST and they are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"the furnace was very easy to install. it works fantastic. replaced my old furnace. put furnace in a different location and to run duct work into old ductwork was simple. when furnace runs its very quite can't even hear it run very satisfied with the product and the pricing is great"
“Hello Charles,
Thank you for your review, I am glad to hear that installation of your Goodman gas furnace went smoothly and that everything is in good order. The furnace you chose is an excellent model which also has one of the best warranties in the industry. Goodman offers a lifetime warranty on the heat exchanger and 10 years on parts / unit replacement with online unit registration. The site is below for your reference in case you have not yet registered it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Never ordered this type before, was glad it worked and was so easy to install. Thank you!"
“Hi Lee,
Thank you for your review, it is great to hear that everything was in good order with your Honeywell media filter. We work closely with our vendor partners to source high quality products which also offer ease of installation. Please let us know if we can assist you further, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Found exactly what i was looking for and they had low prices, wasn't expensive. Ordering went smooth, used a one vanilla prepaid visa card that required no registration so it was as simple as just typing in the numbers on the card. Came with a tracking number and shipped out right away and came on time with no hassle. Will definitely do future business."
“Hi Tommy,
Thank you for taking the time to review your end to end experience with Alpine Home Air Products, I am glad that everything went smoothly for you. Please let us know if you have any questions regarding the installation of your pipe reducer, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you for choosing Alpine Home Air Products, we appreciate your business and look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I ordered my replacement cylinders on a Monday and the response was immediate, they were shipped promptly and I received them in record time.
The price was the best I could find on line. I would highly recommend this company ."
“Hello Alan,
Thank you for taking the time to review your experience working with Alpine Home Air Products, it is great to hear that everything came in good order for you. Please let us know if you have any questions regarding your GeneralAire replacement cylinder, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you again for your feedback and for choosing Alpine Home Air Products, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This is the 3rd or 4th time I have purchased items from Alpine. The website is very easy to use and the one on one help I have had was extremely helpful. I try to tell all my fellow DIYer friends about Alpine.
Thanks again"
“Hi Brian,
Thank you for taking the time to review your order with Alpine Home Air Products, it is great to hear that you have had another positive experience working working with us. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love to hear from repeat customers.
Please let us know if you have any questions regarding installation/maintenance for your Aprilaire power fan humidifier or Honeywell thermostat, our customer solutions team is happy to help. They are available M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I wish every company I deal with had the customer service and follow up that Alpine does."
“Hi Lisa,
Thank you for your review, it is great to hear that you appreciated our customer service. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love hearing feedback like yours.
The Goodman high-efficiency gas furnace which ordered is an excellent choice with it's self-calibrating gas valve, self-diagnostic control board, and auto-comfort mode for enhanced dehumidifying. It additionally offers an outstanding warranty with online product registration, with a lifetime warranty on the heat exchanger and 10 years on parts / unit replacement. The product registration site is below, should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance and thank you for your order, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The product shipped on time and as expected"
“Hi Marv,
Thank you for the review on your experience ordering your Aprilaire air cleaner upgrade kit. The upgrade kit is a great way to increase efficiency in your current unit and offers easy installation.
Please let us know if we can be of further assistance, our customer solutions team is happy to help with any questions you may have. They are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Replacement part was delivered on time and was easy to replace broken part."
“Hello Mark,
Thank you for your review, I am glad to hear that everything was in good order with your Aprilaire replacement solenoid and that the installation went smoothly.
Please let us know if we can be of further assistance, our customer solutions team is happy to help with any questions you may have. They can be reached M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very competitive pricing and lightning speed delivery"
“Hello Harold,
Thank you for taking the time to review your order experience. We work closely with our vendors and carrier partners to ensure the best possible value in product quality and delivery for our customers, I am glad to hear you appreciated those aspects of ordering your Honeywell replacement filter.
Please let us know if we can be of any further assistance, our customer solutions team can be reached M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"It got here not damaged. Have not opened it yet."
“Hi Drew,
Thank you for your review, we appreciate the feedback. I am glad to hear that your Honeywell replacement filter arrived to you in good order, we work closely with our carrier partners to try and ensure customers receive their orders in a timely manner and factory quality.
Please let us know if we can be of any further assistance or there was anything we could have done to increase your order satisfaction. Our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"furnace was just as described ..... free shipping extremely good pricing when compared to large retail stores.......I have 14 rental homes and will order again!!"
“Hi Jim,
Thank you for your review, I am glad that you appreciated the values offered. We work closely with our vendor partners to offer the best value possible in pricing and customer service to our customers. The Goodman gas furnace which you purchased is an excellent option for reliability, energy savings, and long-term value. It also has an excellent warranty with onlin registration; lifetime warranty on heat exchanger and 10 years on parts / unit replacement.
Please let me know if I can be of further assistance and thank you again, we look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great price and easy to install. Arrived at door sooner than I anticipated. Very happy with this unit. Works great."
“Hi Paul,
Thank you for taking the time to review your experience with Alpine Home Air Products, it is wonderful to hear that you had a positive end to end experience working with us.
Please let us know if you have any maintenance questions with your Goodman gas furnace, it is an excellent unit with one of the best warranties on the market which we are happy to facilitate should you need it. As long as the unit is registered with Goodman on their website, they offer lifetime warranty on the heat exchanger and 10 years on parts / unit replacement. The registration site is below for your reference.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Let me know if I can be of further assistance and thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Robert,
Thank you for your review and for choosing Alpine Home Air Products. It is great to hear that you appreciated the speed of shipping for your Williams natural gas heater. We work closely with our carrier partners to help ensure speed and quality of delivery for customer orders.
Please let us know if we can be of any further assistance, our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST. We look forward to working with you again!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”