"Great service, it arrived sooner then I though"
"Quick and correct that is the way you want it to happen."
“Hello Joseph,
Thank you for taking the time to review your experience with us, I am glad that you received your Aprilaire 4119 pleat spacers in good order. Please let us know if you have any questions or we can be of further assistance, our product specialists are happy to help and available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great price. Works as intended. "
“Hi Mark,
Thank you for your review, I am glad you appreciated the competitive pricing of the Aprilaire 4119 pleat spacers which you ordered. We believe in quality products and fair pricing for our customers, which is why we work closely with our vendors to source the best deals we can.
Please let us know if we can be of further assistance with any of your heating and cooling needs. In addition to our customer service being available M-Sat for questions, we have a full library of tools and videos available for your reference on our website. I have included the web address below.
http://www.alpinehomeair.com/learningcenter/lc.cfm
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-8665-5931”
"Alpine AIr was great but the delivery carrier used did not call in advance of the delivery as promised and showed up unannounced after dark and wanted a release signature certifying that the shipment was not damaged, which was impossible to determine."
“Hi Roger,
Thank you for taking the time to review your experience with Alpine Home Air Products, I apologize that our carrier partner USF Holland did not call in advance of your delivery as is our standard. We work closely with our carrier partners and I will be sure to share your experience with them, it is very valuable in helping us keep our delivery standards up to par and we appreciate your feedback. One of our customer service representatives will be contacting you to confirm that everything was in good order with your Goodman 2-stage burner furnace.
Please let us know if we can be of any further assistance, our customer service representatives are available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I placed my order on a Friday. I had an immediate email that my order was received. I received another email shortly thereafter that my order had already been shipped. My tracking number informed my that my order would arrive the next Wednesday, but Monday FedEx delivered my order. If I need something in the future that I can do and not need a repair technician, I will definitely order from Alpine again."
“Hello Harvey,
Thank you for your review, I am glad to hear that you enjoyed your end to end experience with Alpine Home Air Products. It is our goal to be the most loved and easy to use HVAC retailer - so we love receiving reviews like yours.
Please let us know if you have any questions regarding your Aprilaire Pleat Spacers for Aprilaire 5000 & 2400 units - our customer service technicians are available M-F 8am - 7pm and Sat 9am - 2pm. In addition to products, we do also offer contractor assistance if you are in need of help for any future orders. Thank you and we look forward to working with you again.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Awesome product, this is our second set of mini splits."
“Hi Jeremy,
Thank you for taking the time to review your Diversi-Tech mini-split condenser pad - it is a great lightweight pad that is still able to prevent unit slide due to it's subtle texturing. Please let us know if you have any questions or would like further information on units/accessories, our product specialists are available M-F 8am - 7pm and Sat 9am - 2pm. Give us a call at 1-800-865-5931, we are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The furnace worked great, and the documentation was very helpful.
Overall a great deal."
“Hello Kenneth,
Thank you for your review, I am glad that your Comfort-Aire 90,000 BTU furnace has worked out and that the installation manual provided was beneficial. The Comfort-Aire unit you have is a great non-condensing furnace that can fit into nearly any size space. It also has an excellent 20 year warranty on the heat exchanger and 12 years on parts, which our customer service is happy to facilitate the processing of if ever needed.
Please let us know if we can be of further assistance, and thank you again.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very fast delivery and great service."
“Hi Justin,
Thank you for taking the time to review Alpine Home Air Products, it is great to hear that your Goodman 3 inch concentric vent arrived to you quickly. I see your order shipped same-day with FedEx Ground - they are an excellent carrier which we are happy to have as a partner. The vent kit is a great accessory to make use of the two-pipe installation for Goodman furnaces of 90% AFUE or higher efficiency. Please let us know if we can be of any further assistance, we are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"You guys Where on time. Product was everything it said it was . Great work."
“Hi Victor,
Thank you for the kind review, I am glad to hear that everything went well for the delivery of your Alpine TOD4 take-off for ducting attachment to plenums.
Please let us know if you have any questions during install, our product specialists and phone technicians are available at 1-800-865-5931 M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"great service. It arrived a day early. Thanx
"
“Hi Mark,
Thank you for your review of Alpine Home Air Products, I am glad you had a good experience with your order. I see your Goodman GMS80603AX 1,200 multi-speed blower furnace was shipped with ABF Freight, it is great to hear they got it to you quickly and in good order. We work closely with our carrier partners, I will definitely share your feedback with their rep - I am sure they will be happy to hear it.
Don't forget to register your unit with Goodman's online product registration - this will ensure you receive the full warranty benefits for your furnace, which are lifetime for the heat exchanger and 10 years on parts or unit replacement. You can use the below link if you have not had the chance to register your unit yet.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Excellent product it was what I was looking for
"
“Hi Greg,
I am glad to hear that your Rinnai / Ubbink 224064 vertical discharge adapter is working well for you, it was designed to help with venting for the Rinnai LSi series of tankless water heaters. Please let us know if you have any installation questions, our product specialists and technicians are available over the phone M-F 8am - 7pm and Sat 9am - 2pm.
Alternatively, you can reference the installation instructions which are available on the product page under the "Documents" tab or via the address below:
https://www.alpinehomeair.com/related/Ubbink_Concentric_Vent_Installation_Instructions.pdf
Please let me know if I can be of further assistance.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very responsive and helpful via online chat. Fast shipping with good packaging (heavy Rinnai Tankless Water Heater)."
“Hello Oliver,
Thank you for taking the time to review your experience with Alpine Home Air Products. It is great to hear that your Rinnai Tankless Water Heater arrived in good order and a timely manner with the FedEx Next Day Air option you chose. You have an excellent unit that Rinnai offers a 12 year warranty on for the heat exchanger and a 5 year warranty on parts, which we are happy to help facilitate processing of.
I am glad you found our online chat useful and informative. In addition to having our product specialists online and available to answer questions, we have customer service available via phone M-F 8am - 7pm and Sat 9am - 2pm at 1-800-865-5931. Please let us know if we can be of further assistance.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Excellent service! Definitely use them again!"
“Hi Gregory,
I am glad you enjoyed working with Alpine Home Air Products. I see you ordered a Comfort-Aire GUH95A054B4XE furnace with upflow/horizontal flow capabilities - it is an excellent unit, extremely efficient and offers a lifetime warranty on the heat exchanger with 12 years on parts.
Please let us know if you have any questions, we provide all installation/technical/owners manuals on the product listing page for reference. You can access these thru the below link:
http://www.alpinehomeair.com/viewproduct.cfm?productID=453069978
Additionally, our product specialists and technical support staff are available to answer any questions M-F 8am - 7pm and Sat 9am - 2pm.
Thank you for taking the time to review your experience with Alpine Home Air Products, we look forward to working with you again!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Quick delivery. No problems at all. Would buy from again and recommend to everyone"
“Hi Renee,
Thank you for taking the time to review Alpine Home Air Products. I am glad to hear that you received your order quickly and in good manner, we work closely with our carrier partners to try to ensure a great end to end process for our customers. I see that your order shipped with USF Holland, we will be sure to share your feedback with them during our next service assessment.
Please let us know if you have any questions during the installation of your Goodman GMSS960603BN high-efficiency gas furnace, we are happy to help. Goodman has an excellent product line which we are proud to have offered since 2003, please be sure to get the full value of their warranty by registering your unit with them online at the below link:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Goodman offers an excellent warranty which we are happy to facilitate processing on (lifetime warranty on heat exchangers, with 10 years on units and parts).
Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This process was painless. I will note that there was some slight damage to the unit is transit. Nothing structural but cosmetic. "
“Hi Philip,
Thank you for taking the time to review your experience with Alpine Home Air Products. You note that there was some cosmetic damage to your unit, I am apologize for any inconvenience this has caused you and our customer service will be contacting you to go over next steps. We have multiple options depending on the amount of damage and are happy to help with any concerns you may have. Your Comfort-Aire OUFB95-D4-1A is an excellent unit and we want to help ensure you experience the highest efficiency possible with your unit.
Please let us know if we can assist you further, our customer service is available M-F 8am - 7pm and Sat 9am - 2pm.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Richard,
Thank you for your review, it is great to hear that you had a good end to end experience with Alpine Home Air Products. I see your Aprilaire 4223 drain spud replacement shipped via FedEx Ground and was delivered to you within two days. Some of our main company values are our customer service response and quick shipping practices - I am glad you appreciated those aspects of your experience.
Please let me know if I can be of further assistance.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”