"Great service all went very smooth I will be using them again thanks
"
"I bought an entire HVAC system from Alpine about two years ago. The products, service, and instructional DVD's were excellent. I just orderd two igniters for my furnace as back-ups when needed. The service was still excellent, delivery was received quickly."
“Hello Leonard,
I am glad that your HVAC system previously purchased with Alpine Home Air Products is still running well. The Goodman 0230K00001 ignitors which you purchased for future use are an excellent back-up for your system, they use silicone nitride instead of silicone carbide which gives them a much longer operating life than previous models.
It is great to hear the complimentary instructional DVD's and technical service over the phone were a benefit to you during installation, we strive to offer customers a smooth process from beginning to end.
Please let us know if we can be of any further assistance, we look forward to hearing from you again.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Purchase was delivered the next day. Good service."
“Hi William,
Thank you for taking the time to review your service. I am glad you received your Danfoss Orifice products so quickly - we work closely with our carrier partners, such as FedEx Ground, to ensure timely order deliveries. I hope your installation process went smoothly as well, please let us know if you have any questions or concerns. Our complimentary tech service can be reached by calling 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Delivery agent was rude and would not deliver the unit into the home which we paid $99 extra to have this done. They did put the unit in the garage but my father in law is 86 years old and cannot carry something that is 80 pounds so now we will have to pay the installer to move it into the house. "
“Hi Jessica,
I apologize for the issue you experienced with ABF Outbound, thank you for taking the time to let us know about your experience. We review our carrier partners frequently to help ensure our customers have the best service possible when choosing a product from Alpine Home Air Products - your feedback is valuable to our assessment and I have shared it with our vendor relations team.
Additionally, we are happy to refund the Inside Delivery cost to you based upon the service you received from the carrier. Our customer service team will be contacting you shortly to confirm the credit of this charge.
While our inside delivery option guarantees delivery into the first door of the home or the garage, it does not guarantee delivery to the units final location within your home. We understand that this is a service which more and more customers would appreciate, which is why we will soon be offering white glove delivery service in addition to the liftgate and inside delivery services currently offered.
Please let me know if we can be of any further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Great company, always find them helpful"
“Hi Darrell,
I am glad to hear you had a positive experience in purchasing your Aprilaire 60 Digital Auto Humidistat. I hope you find the installation manual helpful, even after installation it is a great tool for any troubleshooting needs. If you have not referenced it yet, the installation manual can be found at:
https://www.alpinehomeair.com/related/60_62_ADHC_install.pdf
Please let me know if I can be of any further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Order was followed up on by customer service and offered assistance. Furnace arrived on time and in perfect condition. The only negative was the matching thermostat was back ordered and had to go with another vendor so my installer could complete the install. My neighbor was impressed and will likely be completing an order soon."
“Hi Curtis,
Thank you for your feedback, I am happy that your Goodman GMVM971205DN was delivered in good order. Goodman offers an excellent lifetime warranty on heat exchangers and 10 year warranty on parts with registration of the unit. Follow the below link to register your new furnace if you've not done so already:
https://warranty.goodmanmfg.com/registration/NewRegistration/NewRegistration.aspx?Sender=Goodman/
I am sorry that we had a back order on the Goodman CTK04AD thermostat which you needed, it is a popular model with the remote accessibility feature. I am glad to hear that you were able to find the needed unit in time for your install.
Thank you for sharing your feedback with us, we love that your experience has inspired your neighbor and we look forward to helping you (and them) in the future.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"arrived quick in good condition."
“Hi Craig,
Thank you for taking the time to review your experience while purchasing your Aprilaire 80 Replacement Humidifier Canister for the Aprilaire 800 Steam Humidifier. Please note that Aprilaire recommends annual changing of the replacement canister to ensure highest performance of the unit.
Let us know if you have any installation questions, our complimentary phone technicians are happy to help and can be reached at 1-800-865-5931.
Thank you,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Second transaction with Alpine, better than the first one. And the first one was great!"
“Hi William,
Thank you for your feedback, we are happy to hear you continue to have positive experiences with Alpine Home Air Products. It is our goal to be the most loved and easiest to use HVAC retailer in the nation, so we truly appreciate your review!
Please let us know if we can offer you any further assistance with your Honeywell YTH6320R1001 wireless thermostat. We have complimentary phone tech service and are happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Items were delivered just as they were ordered. The follow-up service advice was also great."
“Hi Leland,
Thank you for your feedback, I am happy that your items arrived as expected and that your follow up service was positive. I hope you found the installation documents for the Goodman MBR1600AA-1 helpful as well, don't forget to register your Goodman items on their site for warranty.
Goodman is an excellent brand which we have been proud to offer since 2003 - partly because of their 10 year warranty on parts. You can follow the below link to get your units registered for warranty if you've not done so already:
https://warranty.goodmanmfg.com/registration/NewRegistration/NewRegistration.aspx?Sender=Goodman/
Please let us know if we can be of any further assistance.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"They called at night to set up next day delivery. That was great. everything went as promised."
“Hi James,
Thank you for the feedback on your delivery experience with your order, we work closely with our carrier partners to ensure a positive service for customers. I am glad to hear that USF Holland delivered a quality experience with your order - I will be sure to let them know you appreciated their efforts.
I hope you find the installation process for your Alpine AHEB12E furnace as easy as the delivery - you should have received a complimentary installation DVD with your order and we have the full installation documentation available on the item page:
http://www.alpinehomeair.com/viewproduct.cfm?productID=453071383
Additionally, please feel free to call us for any technical questions at 1-800-865-5931 - we have technicians available M-F 8am-7pm and Sat 9am-2pm CST.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"The Alpine inline booster fan for dryer vents with long runs are a great help. They work perfect to carry out the air and lent"
“Hi Billy,
Thank you for taking the time to write a review, I am glad that the Fantech DBF 4XL dryer booster kit is working well for you. Using the Fantech DBF 4XL is an excellent way to boost the performance and efficiency of your dryer.
Please let us know if we can be of any further assistance, we offer complimentary warranty assistance if needed and are happy to answer any questions you may have. Our customer service line is available M-F 8am to 7pm and Sat 9am to 2pm, CST.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"It doesn't get much better! Excellent customer service"
“Hi William,
Thank you, it is Alpine Home Air Products goal to be the most loved and easy to use retailer in the HVAC business - so we love hearing reviews like yours!
We hope you find the product information and links for your Honeywell C7262A1008 CO2 and Temerature Sensor helpful, they are linked on the main page for your unit. I have included the link below:
http://www.alpinehomeair.com/viewproduct.cfm?productID=453067536
Please let us know if you have any questions or we can be of further assistance, we are happy to help.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”
"no problems with order or delivery was speedy."
“Hi Douglas,
Thank you for your order and for taking the time to review us. I'm glad you received your Aprilaire 700 humidifier quickly. We hope you find the installation DVD to be helpful. You will also find all the documentation and warranty information for your Aprilaire products on the product page - I have listed the link below. Please let us know if we can assist you further.
http://www.alpinehomeair.com/viewproduct.cfm?productID=453058469
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
"Product was delivered on time and in great shape. No dents or dings. Hooked furnace up easily and works as it should. Great price as well"
“Hi Chad,
Thank you for your order. I'm glad that you received your shipment quickly and in good shape. We are working with new shipping carriers and packaging processes to ensure products arrive in perfect condition.
The Goodman GMH80805CN has an excellent warranty - it's a lifetime warranty on the heat exchanger and ten year on all parts with registration online. Please be sure to register your product with Goodman Manufacturing at this link:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Thanks again,
Karen Tovey, VP
Alpine Home Air Products”
"The customer service contacted me right away, since I was shipping to my other house, and they needed to confirm that my purchase was legit and thus preventing fraud. This was actually nice for a change these days. The furnace had good instructions and everything worked as it should. I am thoroughly impressed that I ordered and it was at my hose two days later. wow! "
“Hi Carl,
Thanks for your order! I'm glad that you had a great experience. We love receiving reviews like this.
Ensuring that our customers are protected from fraudulent use of their credit cards is a high priority for us. We use special encyrption for all credit card numbers provided to our company. We also ensure that any use of a credit card is authorized by you, the cardholder. Credit card fraud is growing and we are trying to be vigilant to prevent it. Thank you for noticing our efforts.
The Goodman GMEC960803BN is an excellent high efficiency furnace with a great warranty. It has a lifetime warranty on the heat exchanger and ten years on all parts with online registration. Please be sure to register your product with Goodman Manufacturing at this link:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if we can be of any further assistance.
Best regards,
Karen Tovey, VP
Alpine Home Air Products”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Matt,
Thank you for taking the time to review your service and order experience. I hope you enjoy the Goodman GMSS920803BN 92% efficiency furnace and Honeywell TH1100DH1004 thermostat - an excellent combination. Don't forget to register your Goodman product online for full warranty coverage, they have lifetime warranty on heat exchangers and 10 years on parts. I have included the link for registration below.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you have any questions or trouble shooting needs, we offer complimentary technical service over the phone M-F 8am-7pm and Sat 9am-2pm CST. Thank you again and we look forward to working with you next time.
Best Regards,
Margaret Dobie
Customer Service Experience Manager
Alpine Home Air Products
1-800-865-5931”