"Bought generic power supply. Correct price stated after entering the pricewatch code. Shipped in 7 days ground from CA to PA.

I have a generic 400watt PSU for $12 total. How can I complain? Site seems fine to me and I may order again.

EDIT: I ordered again and got a different unit than what I ordered but it is a 400 watt PSU for the same price and it's working fine. I got this one in the stated time and intact as well. "

"FALSE ADVERTISING

Listed a product on pricewatch for $11 w/$7-$10 for shipping.

When ordered through the website (even AFTER coupon code was checked and rechecked), the item price was $21 and shipping was $11.50.

Called the store to verify and find out what could be done. Thomas told me to enter the coupon code into the comments and explain the problem.

I did so and explained IN DETAIL about the problem. I also figured that it wasn't even a coupon code issue, since the "coupon" was also the part number for the website.

I also contact PriceWatch about the error. And informed them. Apparently, somebody at Amamax didn't like that so they canceled my order.

Bunch of assclowns that don't like to be caught ripping people off.

I also emailed them back telling them that if the price issue was not fixed, I would contact the BBB about false advertising.



This is what I sent in the comments field with my order of 2:
Before you continue, this is the link to the item on PriceWatch that you are selling on your site.

*link removed*

This is what Im basing all my buying info on. Now this has NOT been adjusted for over 2 weeks. If it were a simple pricing error, it would have been corrected by now, but by the fact that it has been on there for 2 weeks now shows that this is what price your company wishes to sell that item at. I have printed a copy of this, I have shown many people in case I need to have it verified. I have saved a local copy in both html and pdf format.



1. The price is wrong for this item. The coupon code (PSHVSB001AXAMDP4400) is not valid apparently. Yet, on pricewatch, that is the coupon code to be entered.

The price is suposed to be $11 for EACH of these items.

Therefore, Im being charged an extra $10 EACH. Now, whenever Ive bought a power supply in the past, it has come with its own power cable. I find it ridiculous that you dare charge me for one. I have a good feeling that when you bought the PSUs from your distributor, they came with a power cable. If I find that the retail box that these come in (and they had better be retail since your website does NOT state that it is OEM) states that a power cable should be included, and one is not, I will be sure to take the appropriate actions against your company.

2. You overcharge me for shipping. Thats ridiculous as well. Pricewatch clearly shows that INSURED shipping will be $7-$10. Again, this has been up for over 2 weeks now, therefore, youve had PLENTY of time to remedy it if it were a mistake. I expect shipping to be $10.00 since I am ordering only two of these.

3. The fact that the coupon code doesnt even work voids your statement on your store policy area that only one coupon can be used per order. This is no longer a coupon related matter, but a pricing issue. The coupon isnt even a coupon code from the looks of it, but an inventory number used with your company. Therefore, I could order a dozen of these in one order and get the $11 each.

Now, in ordering two of these, that comes to $22. Plus $10 insured shipping (if you charge me more, I will be sure to contact the BBB and pricewatch since your max advertised shipping amount says $10).

The total would then be $32. Tax is not applied because I am not a resident of TX.


If you have any problem with any of this, please let me know BEFORE you process the order and BEFORE you charge me.

If my total does NOT come to $32, I expect to be informed BEFORE I am charged and I must agree to the total that you send to me.


"

"I ordered a Sony 3.5" Floppy Drive. I recieved a Samsung 3.5" Floppy drive. I called their customer service number which has 4 options all connect to voice mail, never to a live person. I left numerous messages and sent numerous emails without one single response. The Samsung drive works fine, it was just the fact of the matter that it was not what I ordered. They suck, and I will never give them any of my business again."

"I ordered a power supply from them which never worked right. Took over a month to RMA and was replaced with one with only 4 molex connectors vs. 6. Took 10 days from "It is in the warehouse waiting to be shipped right now" to actually ship according to the tracking number. Customer service was poor and I believe they wouldn't have even sent it had I not called/emailed repeatedly. Given my experience I would not recommend amamax.com or "MHL Computers" to anyone in the future."

"Terrible terrible place. They sent my order out a week after I placed it, and at that it was the wrong thing. I ordered verbatim cd's and they replaced them with some crap brand. Didnt offer any help in refunding. Never again will I order there.
"

"I have bought cases on 2 occasions from this
company and been very satisfied each time.
Shipping was same day on both orders. Extremely
good values. Arrived in VA in 4 days."

"I was advised that the order was backlogged but was pleasantly surprised to receive the order in just a few days. As a part of the order, which was a video card, amamax offered some software additions at a price. I bought one of them known as a MegaPack that contained two CD's, WinDVD and Cyber Link PowerDirector. When trying to install the Cyber Link PowerDirector I got an error message that I had the wrong CD Key. I sent an email to ****@**** and got another CD Key from a Brian D.; however, it was the same CD Key as the original and did not work. After two telephone calls I freceived email from Thomas R. Amamax Computer Inc. who told me to follow the instructions on their website if I wanted an RMA. His message went further to say "Also you should read the RMA policies so you know what you are agreeing to". We don't build that many computers a year but I will never go thru another ordeal with Amamax. I sent them my order number, my name and date ordered and from that they should have issued a RMA immediately or better still, cross ship the stupid CD's so I could satisfy my customers needs."

"Still waiting on the Call Tags from UPS. The Representative THOMAS R. (Manager / RMA rep.) has yet to handle any situation I have created. Since you (Thomas R.) think I am such a HOTHEAD as you say in your response from before, I will be disputing the charges on my credit card and paying for the shipping just so I do not have to deal with such a pathetic company (maybe the company is great, with the exception of a few).

If you were out $426.52 for over a month now, you would probably be a HOTHEAD TOO! I have sent you a number of e-mails with info coming directly from UPS saying you did not fill the tags out correctly. I got a response from you about 3-4 times saying the same exact thing, that I had to call UPS to get them to come and pick them up.

After the first e-mail from me you should have figured out I did contact UPS and they advised me you needed to fill the forms out correctly before they could fulfill any order.

I may have been mad the first time we spoke because of the wrong shipment of goods, but that is nothing compared to what I am now.

You told me last Friday you would call UPS to get this handled ASAP. What happened to that? You can check on the tracking numbers: 1z7e72199040962523 & 1z7e72199040723719 from UPS and you will see they are still sitting there from early last month.


Oh, and by the way Thomas, since you refused to give me the Presidents name or Owners name, you made me want to find out even more. I check with the State of Texas and got the Corporate Information. Mr. Simon Chan with MHL Computer Systems Inc. PO BOX 1871 , Stafford, TX 77497 will be getting a call and a nice letter from me this week.
"

"It is Feb 6 -nothing since Jan 2

---Original Message---
From: Tracy I
Sent: Thursday, January 02, 2003 3:35 PM
To: Eric Boyle
Subject: RE: Bad video card

I am ****@**** :) it's an alias to my email address here in the company, because it allows me to manage the 40 to 150 emails I get a day in a little bit more manageable capacity. As for him and the shipping thing, I actually bopped him on the head for that. He was trying to communicate to you that he needed the RMA to get the problems "in writing" but instead he said "I need to see it" and he even said it that way to me. I took that to mean you were going to have to send it back
too, when in all actuality, we never ask for shipping damage claimed items back. The reason being the shipper will opt in to claim them or not, we just ask them to pay us for the damage. I hope we've gotten it all cleared up to this point. You should hear from him or the damage claim dept with the information on the new card, but you may have to have a little patience because the shippers are literally swamped at the moment. I tried calling their tech support for an issue with our
shipping computer the other day, and got a fast busy. That kinda scared me. :)
Happy Holidays,
-Tracy

---Original Message---
From: Eric
Sent: Thursday, January 02, 2003 3:13 PM
To: Tracy I
Subject: RE: Bad video card/Overcharge

Tracy,
Thanks for getting back so quickly. At this point I really don't care what,
when or how it happened, or even if it is just a defective card. I just want
the video card I paid for, in working condition and I want the issue resolved promptly.
I have one other issue that you haven't addressed. When I talked to
Brian Dean he told me I would have to pay to ship the defective card back to
You and I told him there was no way I was going to pay for that. He told me
That wasn't his department and told me to e-mail ****@**** I sent
them an e-mail 12/31/02 at 10:30a.m. and have not heard back. I realize that was
New Year's Eve and it is understandable that they haven't answered that
e-mail yet, but since you seem to be handling this case I thought you might be
able to fill me in on this.
Eric Boyle

---Original Message---
From: Tracy I
Sent: Thursday, January 02, 2003 3:09 PM
To: Eric Boyle
Subject: RE: Bad video card/Overcharge

Sometimes the "original box" that we ship in gets crushed in the fedex or UPS facility, and rather than send it back, if the "inner" box still looks ok, they'll repackage it and ship it on through. We've had that happen once or twice. The oddest case was a motherboard that the entire box looked pristine, but four of the resistors were just about flattened inside. I've put the prior email in to the rma dept, and verbally spoke with them, you should be getting email from them as soon as they get a claim number back from UPS/FedEx.
-Tracy

---Original Message---
From: Eric
Sent: Thursday, January 02, 2003 1:56 PM
To: Tracy I
Subject: RE: Bad video card/Overcharge

Tracy,
First of all I have to apologize, you did NOT overcharge me, at least not according to the invoice on the box. I was charged $10.00 as advertised. However, the box it came in was in perfect condition, it was well packaged and the video card was in the sealed, static proof bag. I don't see any way the problem with this card is the result of anything done during shipping.
So... where do we go from here?
Thanks for your prompt reply.

---Original Message---
From: Tracy I
Sent: Thursday, January 02, 2003 1:42 PM
To: Eric Boyle
Cc: RMA
Subject: RE: Bad video card/Overcharge

Dear Sir,
It would appear that from what you describe, the item was somehow damaged in shipping. This can and does occur. What will need to happen is a damage claim will need to be made with the shipper so we can ship you out a new card, I will notify the claims dept by CC: of this email.

---Original Message---
From: Eric
Sent: Tuesday, December 31, 2002 10:50 AM
To: ****@****
Subject: Bad video card/Overcharge

On Jan. 26 I ordered a video card through you using pricewatch. I said in the comments of the order form that the total the web site generated was $2.48 too high. If you are really selling the card at the price advertised on pricewatch then you are charging me $12.48 to ship it. Of course since I paid $12.48 for shipping I can expect the card to arrive in MINT condition right?
When the card came in the metal piece was bent, when I installed it the fan was unbelievably loud. When the computer booted up, and the monitor was blank. The video card doesn't work. Even if it did work It is so loud that I wouldn't keep it anyway. After finally getting through to your "Customer Service" department I am told that I have to pay to ship the damn thing back to you. Fortunately I paid by credit card and if this is not resolved immediately I will dispute charges on my card and go buy one from a reputable distributor.
I filled out the e-mail form and sent it, but the only way I am going to pay to ship the card back to you is if you give me $12.48 to do it."

"Summary of situation: Placed an order via their web site for an item on Jan 27th. There was no indication of this item being out of stock or backordered on their web site.

Charge for the item cleared my bank on Jan 29th. No tracking number received for the shipment.

On Feb 3rd, I wrote e-mail to the company asking for order status and tracking information. Recevied a reply from "Thomas R." who indicated that the item I ordered "went on backorder for a couple of days". He went on to say that it "should ship out today" ("today" in this context meaning Feb 3rd).

Now it's Feb 5th, and still no tracking number or other contact from the company. I called their offices ***-***-****) and talked to someone (sorry, didn't get the name this time) in Customer Service who said the item was on backorder until Feb 14th.

Because this was for a customer machine, and because my customer doesn't want to wait for someone else's problems to get resolved, I've cancelled this order. And, of course, now I am left to wonder how long it will take to get the money back that they took from my account for an item they couldn't even ship.

Needless to say I won't be placing any further orders with this company, nor shall I be recommending them to anyone. Quite the opposite, in fact..."

"I ordered a video card from here and made a number of calls before hand. I always received polite and friendly service with all questions answered. The checkout was easy and shipping was very fast. I would buy from here again and recommend them to friends. Which one did order the same card and got it very quickly also."

"Bought a Inno3D GeForce4 MX from them, everything went just fine, it was well packaged and shipped promptly.

"ChurchofSubgenius" @ AT, not company employee"

"Excellent first-time experience with Amamax! Item arrived in one week, and they even upgraded my power supply to the 525W instead of making we wait for the 500W I ordered. Great PriceWatch prices. Nice, thanks!"

"First time ordering from AMAMAX and I was a little worried after the reviews here but couldn't beat the prices on their PC Cases, so went ahead. Ordered a wireless USB 802.11 and 2 PowerMagic 706A cases, one with and one without a powersupply, late on new years eve. Got a order confirmation right away and a UPS tracking number on the 2nd with a delivery date of the 7th. 7 days order to delivery over a holiday and a weekend via UPS ground! Excellent!
Order arrived as promised, could have been packed a little better but the cases were double boxed.

Only problem the power supply was missing. Called AMAMAX's Houston# the next day and got right through to Brian in Customer Service, he asked me to send a email to their RMA address so he could process it and get it shipped, very professional, no hassel no questions asked. Sent the RMA email on the 8th, got a FedEx ship notice on the 9th and a email from Brian on the 10th to inform me it should have shipped the previous day. PSU arrived on the 14th. They even upgraded it to a 400w and fedEx shipping.

I have to give the customer service an 'A' they handled everything fast and professionally.
I would order from AMAMAX again, in fact I'm about to place another order with them today."

"Hi I purchased an ECS VGA card based on the SIS 315 chip.

I popped the card in and my son proceeded to use it. He reported a problem with a game last Firday that he wanted to run but I haven't had time to debug it until today. I'm assuming that the card needs an updated driver.

Upon closer examination it appears that somethin with the AGP funcionality isn't working, the AGP GART driver. There isn't any contact info in the manual!?!? Something is fishy! I pull out the box and it's not an ECS card it's made by PCCHIPS? What's this? Now I can't even download the drivers from the PCCHIPS web site. Everytime I click on the link nothing happens.

I've called the C/S at AMAMAX and I'm SOL because I'm just over the 30 day limit for a refund. This card was delivered to me on 12/13 at 3:50PM by UPS. I just calculated that I've had this card in my hands for something like like just under 33 days. WOW!!!

The guy on the phone, Brian, tells me these are cheap cards to begin with and that, I quote, "some people swear by them but I swear at them". GREAT! I can't get a refund but I could buy another card and RMA this one. Woopie!!

I'd love to just get my damned hands on the drivers so that this card works the way it's promised! Aaagghhh!!! I guess I can allways ask Amwerican Express to help me????"