"I ordered 2 dvd box sets and got free shipping and the items arrived shrink wrapped and packaged well. The package arrived 2 days before scheduled, which is great, but the only thing that sucked was USPS made me pick up the package because it was too big to fit in the mailbox, which if it was shipped with FedEx or UPS they would have left it at my door or re-delivered it the next day. "

"As an experience in frustration this is one of the worst. After ordering a great deal on a 46 inch LCD Sony XBR5 the oder was flagged due to a wrong expiration date on the card submitted. The fraud department did not contact me nor did Amazon until I tried to track why my order was not arriving after a week as promised. The customer service person I called could not help and did refer to a frad person who emailed a request for the statement to be faxed which I immediately did. They responded it did not have the required information and asked me to fax a statement that had the required info. Since I do not write these statements from Mastercard I called customer service to ask for help to resolve this and received an exact copy of the first e-mail requesting the statement I already faxed them. I cancelled the order."

"I've lost count on how many orders I've placed with these guys but I never bothered posting a review. They seem to have everything imaginable so I'm on the lookout when they have a sale along with free shipping! =) "

"As a buyer

I've never had any problems when ordering through Amazon and maybe it's due to me not worrying about the delivery time on the packages. As long as I get what I ordered within a week or two I'm happy.

As a seller

I didn't like they're interface on the seller menu. I would get a message in my email from Amazon telling me that a customer sent me a message. I'd click on their link and to this day I was never able to find the messages that were sent to me. It's a bit frusterating and the price wars are too much to deal with. "

"I am really impressed by their customer service on several occasions. I can literally contact them anytime by phone or email and get an answer within half an hour from a LIVE person. I would never get this kind of service with newegg or tigerdirect. I placed an order on 4/1 and received my item on 4/4 (it was suppose to be 4/3 but I wasn't home when UPS guy came)"

"I ordered a 22" Acer LCD monitor for my desktop computer. It took one week from ordering to hooking it up. Excellent service, excellent value and excellent trackability (UPS)."

"There 3rd party vendors really suck. Any thing to make a buck. They should just stick to there own items. More respect. Took two weeks to recieve item."

"They don't have much info about the product but fortunately everything i ordered arrived as i expected."

"First, I made my purchase from amazon.co.uk, for delivery to the U.S. I occasionally buy CDs from the UK site that are unavailable here, and generally wait til there are a few in my shopping cart before ordering to save on shipping. Normally it takes about a week for orders from the UK to arrive here in the U.S. This time, unfortunately, it took well over 3 weeks, during which time I contacted customer support to inquire about getting a replacement order. They happily shipped another out at absolutely no additional charge.

Well, as it turns out, about 2 days after the replacement order went out, the original one showed up... then a few days later, the replacement showed up too. I asked what I needed to do to return the replacement, and the customer service rep said to just keep it, compliments of Amazon. An order worth around $100 ! THAT is top notch customer service, without a doubt.

I wanted to post this because of the ridiculous level of negative posts about Amazon here. I have been ordering from both the U.S., U.K., and have even ordered from the German and French sites too - over the last 8 or so years. I have never, not once, had a negative experience with Amazon... even the 3rd party merchants are generally reliable too. Just keep this in mind when dealing with Amazon - they process literally millions of transactions a week... there is no way they can be perfect, but if my recent experience is any indication, they will make things right when things go wrong."

"Amazon as usual rocks! Will shop again. Oh and Free supper saver shipping."

"Ordeded a Pentax k20d DSLR and a FA 43mm Limited lens, w/free Amazon Prime trial. Products shipped the same day and arrived in two days as promised. However, both items were simply sliding around in a larger box with NO PADDING at all. If you're spending this much on precision, fragile items, this is simply unacceptable. After some testing they seem mostly okay, though the lens has a bit of a front-focus issue, which can be corrected with the manual AF adjustment option (-5). It's impossible to say if this was caused by the shipping or not..

Update: I contacted customer service, and they gave me the option of $15 or to return the items for a full refund. I'm happy with Amazon's customer service, I just wish they would ship things better packed in the first place.
Update 2: They received my package and credited my account the same day."

"Ordered a cover for my bike. they have lots of stuff... but sometimes if you don't know exactly what you want, it does become tedious to find the item. A more robust search engine would help them tremendiously... other than that, I love the place."

"Amazon has a great selection and low prices on a lot of items, but twice I've had a problem getting my stuff in timely fashion. The issue might be third party suppliers, but basically the stuff is listed in stock but when you order it the shipping date is about a month to month and a half from when you order it. Then you contact their customer support about it, and then you they send you a long cookie cutter letter from their customer support center in India and then you have to write them back a couple of times and they'll ship the item out a little bit sooner and maybe subtract shipping and handling. I ordered a battery charger on March 5th and it's in the mail scheduled to arrive on March 29th even though it was listed as in stock. Another gripe is that Amazon prevented me from canceling that order before it was even shipped."

"Everybody knows Amazon I guess - I love their selection but I wish they would not have other merchants on there. It's really confusing when you buy products and some come from Amazon and some come from other places that you've never heard of before."

"It's unfortunate Amazon has a low rating here. They serve millions of customers and you can't please everyone. I doubt most satisfied customers will even take the time to rate here; complaints are a different story.

I've been buying from Amazon since January of 2005 and I will continue to support them.

No company is perfect, but Amazon really has one of the best customer services. They never ignore emails and are prompt with it. They always try to be fair and please the customers.

Amazon offers Prime Membership which ships items for free in just two days. I've ordered many with that and there was only once or twice that was just a day late. (Probably UPS's fault). Recently, I ordered a $10 item that was supposed to ship in two days with Prime, but it somehow got backordered. However, they gave me a $5 off next purchase. Moreover, they quickly restocked the item a few days later. They really do care about keeping a customer and sometimes go beyond expectations to please us, or at the very least, be fair, courteous, and professional.

Amazon also has competitive prices, and the fact that Amazon doesn't charge tax for most states is even better. They also offer what they call 'Gold Box' deals, which sometimes offer incredible sales.

They don't charge unless the item actually ships. Great website layout, clean and easy to navigate. Pictures, forums... they got it all.

They are the #1 online store in my book. "