"I ordered Stranglehold game for PS3 on Dec. 17 2007 and failed to notice that the game was supposed to arrive on Dec. 22. On Dec 24, right on Christmas Eve day, I sent an e-mail explaining them that I didn't receive the shipment, but received the other items I ordered from Amazon.com. The customer service later sent me an e-mail explaining that the item seemed to be lost in transit and offered me with two options: a full refund or a replacement. I chose the replacement and they even send it overnight without any charges. I did many purchases from Amazon.com as they have excellent prices during holiday seasons (be sure that the seller is Amazon.com and not the other merchants). Their super saver shipping for orders over $25 is also wonderful :) Definitely will be doing business with them again."
"No problems just like the rest of the items I've ordered. Price matching is super easy. Super Saving shipping is slow, but I can't complain on something that's free. I've returned stuff, and it has been without a hitch."
"My experiences with Amazon have always been first-rate. Latest purchase was a 40" LCD TV from Warehouse Deals by Amazon. Great price. The only negative experience was dealing with the truckers - Eagle USA/CEVA. Unprofessional and deceitful."
"Ordered a Philips VOIP841 PC-Free DECT 6.0 Wireless IP Phone set and one additonal phone set. Sent me an e-mail confirmation saying the anticipated delivery date will be between 2/22/08 to 2/25/08. It's not wonderful considering if you buy anything from Newegg.com you get it the next day or two without any premium. Since then, no e-mail has come my way so I went to Amazon.com for an update. Now it says the shipping will be 2/25 and I won't get my stuff until after March 3. Will never ever buy anything from Amazon ever again."
"I like amazon a lot.They run very good sales on their products I don't remember how many times I have bought from them,I do remember one order had not shipped in over two weeks when I called them they over-nighted the package which cost them more than the product was worth.Great service if you ask me."
"I ordered two chocolates on Feb 10. One was sent out on Feb 14. Another was not sent out yet when I write this review on Feb 19. I don't know when it will ship to me. But I will not order anything from amazon."
"I've bought from Amazon numerous times and just like in the past, this order went without a hitch. Fast shipment and the product was as described."
"I ordered an Oppo DV-981HD upscaling DVD player. Though their website predicted it would not ship for 2 weeks, the item shipped the same day I ordered it and I got it the next day using their standard free shipping. The item was doubled boxed and arrived in perfect condition."
"It is somewhat surprising why Amazon has lower ratings than many questionable retailers, when they provide low, low prices with hassle-free shipping. Regardless, price is where they excel, and though I haven't used their customer service before, I'm pretty confident that they won't harass you over the phone to get you to buy things that you don't need (unlike *cough* most Brooklyn, NY companies that deal with photography *cough*). "
"Amazon is THE gold standard for me for an online vendor. On average, I get several shipments a week and hundreds over the year from Amazon. I have been exceedingly happy with the service from Amazon. For any issue I have had (damage to a box, etc.), they handle it with no fuss all. Brilliant.
I, like others that keep posting, am stunned at the low rating Amazon has here. TO BE CLEAR -- The low rating of Amazon doesn't make me worry about Amazon, rather it makes me wonder about whether I will continue to value the feedback at Resellerratings.com. I experience the great service of Amazon via several shipments every week, so I *know* it is a great vendor.
So, I decided to read through the poor reviews... some glaring issues fell out quickly, it is obvious to me that there should be 2 categories for Amazon. (1) Amazon (2) Amazon Marketplace. Clearly you are dealing with 3rd parties with the Marketplace, not the Amazon store. Ranking them together is silly.
The second thing I saw before I got sick of reading all the cr-p, Amazon had some mixup with black Friday sale that they backed out of honoring some pricing error or someting (I was done reading closely after seeing whining post after whining post). Grow up kiddies and stop complaining about people taking away your free candy.
In a nutshell, the Amazon Marketplace transactions should not be counted alongside the Amazon.com store transactions.Amazon as an online vendor rocks. "
"I'm very suprised at this store's low rating. I have purchased from amazon probably 100 times and they have yet to fail me of my praise. The super saver shipping is truly a deal, ive always gotten the product I ordered, and the communication is excellent. The search for this site is quick and easy. They sell practically everything."
"Best customer service on the planet. If there's a problem with your order, they will ship a replacement overnight free of charge. They then give you 30 days to ship the problematic item back, and *they pay for the shipping*!! I do a lot of online shopping, and Amazon.com consistently provides the best experience. "
"Had a great price on the mp3 player my daughter wanted. Shipping was quick and item arrived in great condition."
"I ordered a memory card for my new phone from one of Amazon's direct retailers. I have to say that Amazon did an amazing job in the system them put together. I was updated every time the direct retailer either processed the package or sent it to me. Highly recommend Amazon"
"I'm a little surprised to see such a low rating. Yeah, their website is a mess and I don't like all the profiling they do, but I've never had a problem with them in the few times we've done business. Unless they have a great sale, there's probably a better place to buy your item, though."