"Prompt delivery, and received products in a timely manner."

"Their customer service is horrible. I sent them 5 emails and I recieved the same reply back every time. In my final email to them I stated that they probably did not actually read the emails they recieved and that if I did not recieve an actual reply back that I would never use their store again. I was right because they replied back with the same email I had already recieve which is only a copy of what it says on the help page. My original problem was that the website was sending me to an error page after i logged in to check out, so I couldn't buy from amazon again even if I could. Save yourself some trouble and just go to the sellers individual site."

"If you order from a 3rd party via Amazon, you will have a great experience. My overall experience on buying school books for my daughter has not been a good one.

If you buy directly from Amazon, customer support is a barrage of screens down, if you find it. They shipped a book from Dallas to Houston on the 20th of July and it is still not here. They also split my order up and the shipping fees ended up to be 6-7 dollars more than originally quoted.

M last contact with them they offered a refund on the shipping of the lost book and further advised to just wait.

School starts soon for my daughter!"

"I do a lot of shopping on the web for all occasions. I bought this Krupps toaster oven from Amazon because of the reviews on their site. I also checked the Consumer Reports on this oven. after about one hour of sherching the web I found Amazon with the best price, and fastest shipping, and to top it off, I got a coupon from Amazon to buy the item even cheaper.
I love Amazon, and I have turned a lot of my friends on to them, as when you have a problem with one of their stores, action by AQmazon is very swift.
Amazon is a number 10 for me on a scale of 1 to 10 10 being the HIGHEST.
Thanks,
Lenny Gauba Biddeford, Maine"

"Months of communication just to get the item shipped only to be defective then they gave a $0 refund because they said it was a replacement - even if it had been they still should have issued a refund for the defect. Countless more emails to get the purchase refunded, which they finally did but just not worth it. looks like India may be handling customer service & there could be a major language problem now. Amazon used to be the best thing going for purchase security & problem corrections but now they can't keep up with size. Bettter to search out their suppliers, merchants or smaller sources and buy direct."

"good selection of items. decent pricing. shipping is horrible and expensive. no special shipping for buying from amazon and not from the other sponsered site that amazon is selling the item for. took over 2 weeks to receive my product and paid $9 for groudn shipping of a 2lb item about the size of a shoebox from cali via fedex"

"Have purchased from Amazon countless times and have always received my orders promptly, in fantastic condition, and without any issues."

"My experience with Amazon.com was horrible. I ordered a camera that was listed as available, but apparently the website was wrong. I was not told that the camera wa was unavailable until I myself contacted Amazon to ask about delayed shipping. I was led to believe that my order would still go through by customer service representativeson multiple occasions. In the end, I was strung along 3 weeks waiting for a product Amazon
didn't have when I purchased it and apparently never had concrete plans to obtain from another source. Amazon then had the audacity to
just cancel the order instead of attempting to solve the problem. There were multiple Amazon vendors offering the camera at a higher price, but Amazon refused to work through them to resolve the situation. The experience was horrible, and I don't plan to spend a dime at Amazon.com ever again."

"Amazon took three weeks to inform me that an items they advertized was not available, although their advertizement for the item never stated that they did not have the item. Their website makes it extremely difficult to contact them to complain as they do not have "contact us" links readily available. Service on Amazon, including prompt shipment on "special" items, continues to deteriorate"

"No customer service, no refund on the order never shipped and never received. Nightmare to deal with, every time they find another excuse not to refund the order. Their toll free number 1-***-***-****, it looks like the call goes somewhere to India and from then on there is no chance to get anything rectified."

"Amazon, as always - ships fast, and is packaged well. My last purchase for instance was a shipment from another store - through amazon, and took 2 days to dilver with the 'expedited shipping'. I have purchased numerous books from Amazon, and got them very fast and with free shipping (I ordered over $30). I love amazon, and if I ever doubt another online store - I simply buy from amazon :)"

"I purchased a LCD TV and HTIB system from Amazon.com and everything went perfect from the ordering down to shipping. I got a great price with free shipping with-out the hassel of some sales rep trying to push you to buy extended warranty's, cables,etc. then wondering if you'll ever get what you ordered because you didn't buy anything.I love there tracking of shipments I followed my purchase all the way to the door I knew exactly when it was getting delivered. Everything avvided in perfect shape in less time than what they estmated. I would buy again from Amazon.com and will."

"Tuesday 18 JUL 06
I placed an order in the morning for a new Garmin Nuvi 350 navigation system from amazon’s marketplace sellers. The seller I was purchasing it from was ****@****. I promptly received a confirmation notice for my purchase.

In the afternoon I followed a link on the confirmation e-mail to check on the order’s status. The link took me to a webpage that stated the order had been canceled. There was no explanation on the page as to why, nor did I ever receive an e-mail about the cancellation.

On my amazon account page the order wasn’t listed and so I had no way to leave negative feedback about the seller. I sent an e-mail to amazon customer service asking why my order was canceled, and a link that would allow me to leave feedback about the seller.

Here is their response:
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Thank you for writing to us at Amazon.com.

I'm sorry that you were unable to complete your purchase. It looks like the seller of this item, scooby1x79, was temporarily unable to accept payment through our web site. (This can happen for a variety of reasons.) Please be assured that you have not been charged for this order.

If you still wish to purchase this item, I would recommend that you order it from a different seller, or from the same seller at a later time. For your convenience, I have included the link for Garmin Nuvi 350 Pocket or Vehicle GPS Navigator with Integrated MP3 Player and Photo Viewer here:


Again, I'm sorry for the inconvenience you have experienced. I have included additional links below if you are interested in more information about purchasing from third-party sellers on Amazon.com.
We hope to see you again soon.

*****
HOW CAN I FIND OUT MORE ABOUT BUYING ITEMS ON AMAZON MARKETPLACE?
To learn more about buying items at Amazon Marketplace, please
visit:


*****
HOW CAN I FIND OUT MORE ABOUT BUYING ITEMS FROM AMAZON MERCHANTS?
To learn more about Amazon Merchants, please visit:


*****
HOW SECURE IS A MARKETPLACE OR MERCHANT ORDER?
If you purchase your item through the Amazon.com web site, using Amazon Payments, we guarantee your purchase (some restrictions apply). Find out more about our A-z Guarantee:



*****

Please let us know if this e-mail resolved your question:

If yes, click here:

If not, click here:


Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Shana
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That evening I sent another e-mail to customer service once again asking for a link that would allow me to leave negative feedback about the seller. As well as letting them know that the options they suggested for purchasing the product meant a significant increase in the cost of the product for me.

Here is their response:
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Thank you for writing to us at Amazon.com.

I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far.

I am sorry to learn that your order was cancelled due a technical error.

We value our customers' trust above all else--it is the foundation upon which Amazon.com was built. Please know that in no way did we intend for this to happen.

I can see that this experience was far less than a positive one for you. I realize that you have been greatly inconvenienced by this situation. This is unacceptable and is not what we want you to expect from us.

You are welcome to re-order this item from the same seller or a different seller.

Here is the link to this item:



I hope that you will continue to consider Amazon.com for your future online shopping needs.

Please note: this message was sent from an address which cannot accept incoming e-mail.

Best regards,

Jayachithra P.
Amazon.com Customer Service
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I have sent customer disservice another e-mail once again asking for a link so that I can leave a negative feedback about the seller. I also asked if amazon wanted to honor the price they had listed in their Marketplace. I also asked why they didn’t just complete my order once the “technical error” was resolved. I think it’s highly unlikely anything will come of the e-mail.

I have ordered from amazon for a long time. I’ve placed many orders from them for myself, as well as the company I work for. They used to be the first place I would look when I needed something. Now I will only order from them if I have no other choice."

"Ordered from Amazon on 6/27. Order was to be shipped 6/29 from third party. As of 7/19 still no product. Amazon CS refuses to help unless I wait a month. Third party calls me a "Jerk" when I email him asking for a tracking number or delivery date. Third party is less than 100 miles from me. Called bank, disputed charge, will NEVER order anything from these morons again. Buyer Beware !!!!!!!!!"

"I have been ordering books and DVD's from Amazon regularly for the past year and a half. In fact, I have counted 35 orders for this period. I have never had any problems with any of my orders. Items were shipped promptly and (if shipped from the east coat) have often arrived a day or two ahead of the estimated delivery date. I will continue to be a frequent buyer from Amazon. I have been an Amazon Prime subscriber since last November and have been very satisfied with this option. "