"I can't speak to Amazon's many resellers as I tend to avoid them, but when Amazon is the seller they are frickin awesome. They seem to sell everything at a fraction above cost. Shipping with Amazon Prime is ridiculously cheap. The particular order I'm reviewing was for a garden fountain. Amazon's price was over $100 less than Home Depot. As a Prime member, I got that huge box shipped overnight for $15. Incredible.
They're not perfect of course. I recently ordered a 12 pack of flexible PVC connectors. They shipped one rather than the 12. I sent an e-mail. They responded within a few hours. They told me to keep the one they sent and then they shipped a new 12 pack by overnight shipping. That's just how they roll."
"I placed an order for a double vanity sink from Amazon. For several days, I received updates on the order then the updates were less frequent. Amazon pushed out the delivery date a couple of times and after two weeks, I cancelled the order realizing I was never going to receive the vanity. I wrote a negative review on their website (without profanity) just stating the facts (as shown above) and Amazon came back stating that they would not post the review. That is hilarious because as a seller on Amazon, they do not mind lowering your rating if you (the seller) continually push out the delivery dates on a customer's item. Never shopping Amazon again."
"Amazon middlemans everything and owns nothing.Do a little searching and you will get the item cheaper supporting the original seller without supporting a skinhead ripoff artist."
"We are Amazon Prime customers who order something about once a week.
All kinds of items. Light bulbs, concrete sealer, dishwasher detergent, etc.
All arrive as scheduled.
All arrive unbroken.
Prices are good, but the real reason I shop so much at Amazon is the SELECTION."
"Quick shipping and average pricing. Weird phone system to contact them. "
"Amazon blows every other online store I've ever ordered from completely out of the water. Their customer care, unbelievably fast order processing, shipping, pricing, and overall quality of service are second to none. I've been loyal to amazon for a number of needs for many years and they've been just as loyal to me. :)"
"I shop Amazon for just about everything! It's my go-to store before I look anywhere else for online purchases. I've read other reviews where people are dissatisfied and you have to understand that most of the time you are dealing with 3rd party sellers on Amazon's site. When you are dealing with slow shipping, it isn't necessarily Amazon's "fault"; it is a bad reseller who is sitting on his/her hands and not following the rules he/she signed up for when deciding to be an Amazon reseller. And yes, I am one. Unless you are purchasing through Amazon Prime (which is a guaranteed two-day shipping from one of Amazon's distributing centers), look for a seller who has a 98% or greater score when purchasing. Look at the description of the item you are purchasing. Look at their reviews. Do some research before clicking on the "BUY" button. It takes some time on your part, but you'll be much more satisfied. Amazon isn't "going downhill fast" as one reviewer put it. We, as consumers just need to be a little more diligent in our purchasing.
As for me, I usually get my items very quickly and the items are packed professionally and arrive without incident. Maybe because I am also a 3rd party reseller on Amazon, I'm a little more "picky" about who I do business with. But I trust Amazon and love it there."
"Hello
Purchased a Sony NEX6 that was supposed to come with a free 32 gig card. An Amazon special deal good for one day only. Camera delivered but no card with it. Called Amazon and was told if I clicked on the deal I should have received the card. I,m sure I clicked on the deal because I went back and made sure of it before submission. All the usual resellers were at the same price as Amazon but didn't have the free card, so I chose them. Can't help but be suspicious it was a bait promo and wasn't real. Amazon's marketing will contact me, they say, so we'll wait to see how they plan to deal with this.
Today 5/9/2014. Received Email from Amazon and I will be getting my "free" 32 gig card which should have been shipped with the camera order. All is good so far and I will continue to shop at Amazon. I think they actually might care. Don't know how to change the rating Stars."
"awesome customer service. 24/7 and extremely low wait time to talk to an agent. agents make you feel valued and go above and beyond to resolve issues. they're the best!!"
"When I order from Amazon I qualify for "free shipping." Free shipping used to mean that it would take 4-5 days to receive my order. However, it now takes about 8-10 days to receive the same type orders. Amazon will usually send me an estimated date that my order should arrive. I believe that Amazon is intentionally sitting on my order until the last possible minute so that I will get frustrated with the long wait incurred by "free shipping." I believe this is a ploy to encourage me to forego free shipping and pay postage in an effort to receive my items in a more timely manner. I am very dissatisfied with Amazon's shipping policy."
"I ordered using Prime one-day shipping and the nitwits used the USPS again. For the third time, they used the USPS on a time sensitive item and, as precision is hardly their thing, the USPS missed the mark. It was for a child's birthday this time. Why can't a customer select the carrier and level of service at our own cost? They make good on the finances, but a 9 year old boy hardly cares I got a refund. They are just plain unreliable."
"They do a good job but sometimes make it very difficult to bypass there extras"
"I love ordering from Amazon. They consistently have the lowest prices and ship items very quickly. Many times I will receive them a day early. One time when something was a day late they instantly refunded the shipping charges. "
"Read to the end: I am a new seller on Amazon and began selling Items that my father owned before he had passed away. Amazon removed my selling privileges because I had come close to a 5000 dollar limit for new sellers. Amazon sent me an email that I could provide a case in order to expedite the review so that my selling privileges would be reactivated. Amazon has so far screwed me over. They have over $3500 of my money from the Items I sold on Amazon. As a maximum time for the review to take place they said 14 days max. It has been almost a month and I have made 4 cases and have never had even one email response back from them.
Update: they have resolved the problem now. and I have received the money"
"Amazon.com is the absolute best online retailer bar none. I have purchased countless wonderful, and a couple not so wonderful items from them. Any time there is any problem with anything you buy there they can't be faster or more courteous with their assistance to make it right. Every time I buy elsewhere and have difficulty I lament the fact I didn't search amazon. Great selection, great products and great customer service. Again the best!!!
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