"amazon is huge and sometimes annoying, but I get the best customer service from them, and nothing can beat the two-day shipping if you sign up for prime membership"

"Not a happy camper. Ordered some supplies for my RV and after a long time of waiting I come to find out I didn't actually purchase from Amazon but from a merchant who advertises on Amazon. Amazon charges the card but the outside merchant sends the order. Hope the merchandise will arrive before my cross country trip."

"shopping at Amazon is great and they have great customer service"

"Loved it, as my package was the super saver shipping and came super fast!"

"Amazon has quickly become my favorite one stop shop for anything I want to buy online. The marketplace that gives me price options is a great feature. My most recent favorite addition is the cloud space to order all my mp3s! I have a lot of family who are very cautious about buying stuff online, but a couple of them have already started to bend on their stance and have started to use Amazon.com as well. Excellent service and selection of products!"

"Poor customer service response. We ordered a Digital Item, and were unable to view outside of the US. We were not informed prior to purchasing, this would be an issue. "

"The otterbox case arrived earlier than expected and was just as described "

"The process is easy and amazon prime makes shipping so convenient. What's not to like?"

"Amazon is by far my favorite retailer. I recently returned a TV because it arrived in poor condition (manufacturer defects; not related to shipping or storage).

To start, they shipped (Amazon Prime/free) it a day after they had originally planned, which caused my schedule to change. Fortunately, I can work from home, but I had wasted time at home waiting for a freight shipment that never arrived. This was due to Amazon misreporting the shipping information, but I also believe it was due to the freight company.

To rectify the situation, Amazon gave me 5% of the value of the TV for the hassle. This was before the TV even had arrived.

Now, once the TV arrived, the "white glove" service looked over the TV for any issues and they rightfully signed off on it. However, after watching a full movie, it became obvious that a few minutes of looking at the TV did not really show the problems with it, which included only HDMI inputs working, plus sound and video coming in and out intermittently.

So, I called up Amazon and they politely apologized for the inconvenience and they offered to replace the TV with the same model at no cost for shipping. After checking, they did not have any more of those TVs in stock, so they just returned the TV at no cost to me.

As we were on the phone, I picked out my second choice TV (more expensive, but better), and I ordered it later that night [through the website]. The difference was largely paid for by the original refund.

Now, to finish it up, Amazon also handled the return of the TV at the same time as the drop off of the new TV. This was fortunate for timing, but it also lead to an unexpected surprise. After the returned TV was processed by Amazon, they refunded the original amount paid (not the amount after the shipping hassle), and they also refunded me an extra amount on top of that.

So, while the original TV was a bad unit, Amazon more than made up for it with exceptional customer service and an extremely thoughtful process along with free shipping. They recognize that your time is worth something, and I appreciate that."

"I love Amazon. You can really see that the customer is the center of this business and that is what makes them so successful. They shipped a food product that broke in the mail. They apologized and overnighted me another one. Great company that is loyal to their customers."

"Oh Amazon, how I love thee. You always have everything I could ever want and more. You're like some sweet digital angel that takes my money and magically delivers my goods within a week's time. If I had any complaints it'd be that because of you, I don't have to shop at actual shops anymore. But then again, I hate shopping and people."

"Awesome, fast, compares prices w/ other merchants, easy to use"

"I love amazon. esp their subscribe and save program. good pricing and free shipping."

"Always had a great service with Amazon. Speedy shipping, great Customer Service, and generous return policy. Their CS always responds super fast and with informative responses. I had a problematic seller before who threatened to sue me because I left her negative feedback (how amusing! BTW she very much rightly deserved it, too), and I took it up with Amazon's CS and they quickly gave me a link to send a complaint. Unfortunately I did not hear of the result, but it's been awhile now and I have not received anything from this seller with a threat of being sued over some stupid feedback. Thanks Amazon.

Back to Amazon.com, returning stuff is always easy and quick. I get my refund usually the next day after they received the package. My only gripe over Amazon is their usually very poor packaging. The only time I ever see them package things nicely was for the Kindle Fire (yay for 'frustration-free packaging'), everything else I order from them (bags/shoes/accessories, games, systems, etc) are usually thrown in a box and shipped with little to no stuffing. Thankfully everything I ordered was delivered in tip top shape. Unfortunately, me leaving packaging feedback does not seem to help at all.

still, I love Amazon and will continue to shop here. I love that it's tax-free where I live (for now, anyway) and the shipping is usually fast. Even though my Prime trial is over, I continue to shop here when I need to save a few extra dollars. Love Amazon!"

"Bought a book from Amazon, thru their partner 'Wonderful'

This book is for a class I am taking in graduate school.

Paid for overnight.

A week later, no book, no shipping information, no tracking on Amazon's site.

Contacted seller. Seller has been rude, insulting and completely unhelpful.

Filing a dispute with my credit card company and re-ordering from an honest and reliable book seller.

And will flunk my first assignment due to the incompetence of this seller."