ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
4.37/5
Shipping & packaging:
4.33/5
Customer service:
4.16/5
Return/Replacement policy:
4.13/5
Featured Review


Verified
5/5

2023-08-16

FIT BUT PRICEY

"Part was available and fit. Part was extremely expensive. What can you do?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We apologize for the pricing. We strive to ensure we are providing the best pricing in all aspects of Do-It-Yourselfer's budgets. Thank you for sharing your feedback with us.

Kind Regards,
Vickie
Customer Correspondence Team”


Verified
5/5

2023-08-16

Great OEM part with quick delivery.

"I ordered a new spigot for my water dispenser on the fridge which was now blasting water out of the old spigot like a pressure washer. I installed the new part and everything was back to the way it was when the fridge was new. Upon looking at and comparing the old part with the new one though, I immediately noticed that the problem with the old one was that it was about 90% clogged up with sediment/mineral/lime deposits. Even though I have a 2-filter setup (one in the fridge itself and another in the water line to the fridge), the water where I live is so hard that it had simply blocked up the very tip of the old spigot. For the heck of it, I soaked it in a vinegar/Lime Away/CLR solution for about 8 hours and then took an old toothbrush to the tip and brushed away the now softened blockage. I know have a perfectly fine "backup" spigot to use when the new one eventually clogs up. Thank you to Appliance Parts Pros though for a great part and fast shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy to hear that the repair went well. We appreciate your feedback. Thanks for letting us know!

Kind Regards,
Vickie
Customer Correspondence Team


Verified
5/5

2023-08-15

Would use again.

"I ordered the part I needed and it arrived in less than a week. Not a handy person, the pictures hepled to find the right part."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We look forward to helping you with any future appliance repair needs you may have. Thank you for taking the time to share your experience. We aim to please!

Kind Regards,
Vickie
Customer Correspondence Team”


Verified
5/5

2023-08-15

Shipped fast, genuine part.

"Shipped fast, genuine part."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your review. We'll be there for you next time, too!

Kind Regards,
Vickie
Customer Correspondence Team”


Verified
5/5

2023-08-14

very good serevice

"Fast delivery just like u said and I like fast service and thanks for an excellent experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-08-17
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:


Your feedback is much appreciated. Don't forget to check us out on Facebook. We hope the repair was successful!

Kind Regards,
Vickie
Customer Correspondence Team”


Verified
5/5

2023-08-14

Quick and Easy

"I just ordered what was needed based on the model number and serial number of my appliance. I was shown a photo that looked just like what I needed so I placed my order. It arrived in a few days. That's it."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate that you chose us for your appliance repair needs. Thank you for taking the time to let us know how we did.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-14

Fast and dependable

"Correct product was delivered in a timely fashion. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com for your appliance repair needs. Thank you for using our site and for your feedback.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-14

Video Helpful, Part Fit Precisely, Fast Shipment

"Watched video on Appliance Parts Pros. Very helpful in understanding repair process. Ordered part and it came quickly using standard shipping. My model had Torx screws rather than Phillips head shown in video, but other than that mostly the same. Old part was easy to remove and new part was a perfect fit. Door panel is a little tricky to reattach, but video was helpful. Good experience"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy to hear you benefited from our services. Thank you for choosing AppliancePartsPros.com.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-13

Excellence service

"I ordered 2 oven racks. The delivery timing was excellent, unfortunately the racks did not fit correctly. When I called and spoke with them they worked with me a long time trying to figure out what was wrong. We, together, concluded that the oven had been abused and consequently warped. I will, in probability, have to replace the oven."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Your feedback is much appreciated. Thank you for taking the time to share your experience.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-13

Very fast shipping -excellent customer service

"Call and you will experience customer service like it used to be."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are glad you liked our services. We appreciate you taking the time to leave us positive feedback on your experience.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-12

A pleasure doing business!

"Ordered parts for my gas range. I made an error, received the wrong parts. Called them up, they fixed everything for me quick, no stress."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We hope you'll consider our company the next time you have appliance parts needs! Thank you for taking the time to share your experience.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-12

Great 10

"It was a great experience just ordered the parts and they came in the mail. It worked"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate that you chose us for your appliance repair needs. Thank you for sharing your experience.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
4/5

2023-08-12

almost perfect

"I had a pretty larger order, the wrapped a heating element very tight in bubble wrap and bent and broke a wire. I emailed customer service and they sent one out asap, but I did have to wait until the weekend passed. But over all the parts fit perfectly and work just as good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We are happy you chose us to help you fix your appliance. Thank you for your valuable feedback.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-12

Parts were easy to find, order, and affordable.

"Couldn't have been easier to get the parts I needed even though the appliance was over 15 years old. This is my go-to site for appliance parts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We hope you'll consider our company the next time you have appliance parts needs! Thanks for the nice review. It means a lot.


Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2023-08-11

Refrigerator shelf repair

"The parts were easy to locate, the order and check out process was a breeze, my part even arrived 3 days earlier then expected and we were back in business quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-14
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We look forward to helping you with any future appliance repair needs you may have. Thank you for completing the feedback form.

Kind Regards,
Brent
Customer Correspondence Team”