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Product & services pricing
4.01/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.30/5
Customer service:
4.08/5
Return/Replacement policy:
4.06/5
Featured Review


Verified
5/5

2022-01-30

Correct parts

"Corrects parts, fast delivery, worked fine, Only complaint was there were no directions as promised in the description. Video saved the day but made it look too easy - Hi."

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

Video, price and delivery was great.

"Detailed video gave me the confidence that it was the right part and the exact steps on how to fix my GE gas oven"

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

dryer

"order, fix, work great, like new."

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

Excellent Customer Service

"FedEx threw the item delivery at the end of our snowy driveway where it was run over. When I called APP customer service, they shipped out a replacement immediately at no cost."

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

RIGHT PART - RIGHT PRICE - STELLAR SERVICE!

"Not only did Appliance Parts Pros sell me the right part, their video diagnosed the problem, showed me the part, and led me to a video on how to install it! BRAVO! - Johnny Long, Hendersonville NC"

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

Ontime delivery...couldln't be better

"The package was delivered on time..very satisfied"

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

Easy to find a part, quick to send and receive

"I searched a number of appliance part sites that didn't have a basic filter for my washer. Appliance Parts had it, made it easy to find it, and sent it quickly. Good price, too."

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-30

Replacement oven door glass

"Experience could not have been better: question concerning proper part quickly answered, part arrived promptly, and instruction video was clear and simple to follow."

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Rep reply posted 2022-02-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-29

Fast Delivery

"I ordered dishwasher corner gaskets for a 20 year old GE Profile. Built to Last, and parts are available. For $40 plus T&S, why not? Parts arrived exactly as pictured, installed and they work. All done in less than a week from time of order. Faster than trying to schedule a local repair service. Or drive to Big Box retailers. "

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-29

The right part, shipped on time, all good.

"The right part, shipped on time, all good."

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-29

washing machine pump

"Part shipped quickly. Video made the repair simple. Saved lots of money doing it myself."

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-29

Exact fit, easy to intall, great price, fast delivery, boxes arrived in perfect condition

"My dishwasher upper and lower racks needed to be replaced due to rust and erosion of the prongs. I have an "off brand" Frigidaire dishwasher and I simply had to input the model number for the dishwasher to find the replacement racks. The website also shows how to install the items, which is a great customer service. When we replaced the lower rack we were afraid it wasn't the correct one because, duh, we put it in *backwards*. No big deal, we just slid it out and turned it around. Will purchase these again when we need new ones.

"

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-29

EXCELLENT VIDEO MADE JOB SUPER EASY

"Found the part with you, you gave great video, saved myself about a hundred dollars by doing it myself.
Your website is EXCELLENT and works PERFECTLY.
"

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2022-01-28

Dishwash

"Easy to find the parts I needed. Videos were very helpful."

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
3/5

2022-01-28

A mixed bag

"To give credit where it's due: The price of the part was competitive, the shipping was as prompt as could be hoped for and the product arrived in good condition -- despite the shabbiness of the packaging.

The how-to videos are exceptionally well done, with a clear explanation of the basic steps involved in replacing the broil element of my range. Unfortunately, they don't show the gymnastics required to gain access to the back of the oven and to work around the open oven door. What's more, the screws holding the old element in were pretty frozen in place after 18 years of use, and the wiring at the rear of my oven doesn't have enough slack to allow easy removal & replacement. My 60-year-old lower back gave out before I could complete the repair. I'll probably return the replacement element and live without the broiler for a while until I get around to replacing the whole range.

I'm not blaming AppliancePartsPros. I'm offering this just to let others know that DIY jobs aren't always as easy as they look.
"

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Rep reply posted 2022-02-22
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We apologize that we could not help you repair your appliance this time.

Kind Regards,
Cheryl T,
Customer Correspondence Team”