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Product & services pricing
4.01/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.30/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2021-06-15

Done and easy

"Fix the dryer for under a hundred bucks or replace for 1,000. Fixed! Took about 20 minutes to replace belt, door switch and thermal limiter. "

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-15

Easy. Quick. Reasonably price.

"No complaints. Got what I needed at a reasonable price and in a reasonable amount of time. "

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-14

The part ordered was delivered promply.

"Positive. Will do business again."

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-14

The knob fits perfectly. It was difficult trying to find the right part at first.

"Once I located your website, my experience was great. It only took minutes to locate the knob needed and place my order. My local frigidaire part merchant is not taking walk in customers."

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-14

Prompt response and excellent instructions

"Our gas oven suddenly would not light, we could not hear gas entering the oven and we had no idea what to do. Appliance pros knew what was the problem as soon as we discussed it with them, knew we could replace the faulty part and got us lined up to order and receive the part. It was easy to install and worked immediately. We were also contacted to be certain we had gotten the part and had been successful in installing it ourselves. We are completely satsified."

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-14

Love the video!

"The video instruction made my DIY repair possible. Thanks a lot!"

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-13

Love this company

"Fantastic experience from the diagnostic videos to the installation videos the fast shipping and genuine parts at a decent price. Like having a repairman in your house"

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2021-06-13

They back their parts!

"Ordered a motor for a dryer and it ended up not working even though it was receiving power. Called them to explain and received another pretty quickly. The second one fixed the dryer. Yay! Thank you for helping us get another one quickly. Never been so happy to have a working dryer!"

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2021-06-13

Item selection good

"I found the site very good with helping to find and select the part you need. I was very disappointed with shipping. It took way too long to receive my item from them. Everything else went ok as far as I am concerned."

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-13

Delivered on time

"APP delivered on time. The price was higher than other advertised prices. I ordered from another company for 50.99. That company took my order and about 2 hours later they canceled my order because they couldn't deliver and then emailed me that the original price was wrong and that for 87.14 they could get the part to me in 2 to 3 days. Bait and switch? I ordered from APP and was happy."

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2021-06-11

Too Long A Wait For Fed Ex Delivery!

"I ordered the part 5/31 to be shipped Fed Ex (regular, not next day) and I'm still waiting on 6/11 with tracking predicting 6/29 delivery! I may be forced to buy this part locally & return the AppliancePartsPro purchase. Too bad, I really appreciated the remove & replace video for this part."

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Rep reply posted 2022-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize for any inconvenience the late delivery may have caused.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-11

Whirlpool actuator

"My washer had not been completing its rinse/drain/spin cycle for some time. At first I thought the suspension was fouled, so I replaced the spring and bearings. No relief there. After a little more research, I landed on the actuator as the culprit. An easy install, and now the washer is performing flawlessly again. "

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-11

Just what I neededcrhed

"My in the door ice maker stopped working. I searched the internet and ran across your website and found the right ice bin…thank you so much! It turned out to be very expensive but I was pretty happy to get it. I cannot live without crushed ice!! "

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-11

Whirlpool front loader

"The video that was attached was excellent. Saved me many hours of trying to figure out how to access the interior of the machine. "

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2021-06-11

fridge door shelf

"I ordered the part and recieved it within 3 days perfect fit"

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Rep reply posted 2021-06-15
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”