"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Unfortunately the part I was looking for was backordered and I waited 6 weeks. It was determined that they did not know when the part will come in...I understand the season and that things are backordered but I cant wait any longer.
Everyone I spoke to was friendly but I did have to reach out every time.
This is why I gave 3 stars!"
"placed order, next day it was on the way"
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Verified my info before shipping quick delivery "
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Parts delivered in time. Install very easy with your video. Thanks!!"
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"excellent service - excellent prices - excellent products"
“Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Hard part to find and you had it, thanks "
“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Our water dispenser on our Whirlpool Refrigerator had stopped working and wasn't sure how to get the cover off the unit without breaking something, so I started looking for a parts schematic on the web. I came across Appliance Parts Pros and not only did I find the schematic, there was a video showing the most likely failure cause and how to install the new part! I verified that the part was indeed broken and 3 days later I was installing the part with no problems! Appliance Parts Pros will be the first place I go when I need another replacement part!"
“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Found the element online, price was good and shipping was very fast."
“Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"For someone without much mechanical aptitude, I found the videos on repair of my Samsung gas dryer to be of fantastic help. The videos walked me through every step needed to diagnose and fix my dryer. I ordered the part from AppliancePartsPros and it was the correct part, received timely, and my dryer is now working as good as new. Fantastic website and experience."
“Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ended up getting three parts for my Whirlpool refrigerator water dispenser problem. I ordered a switch and spring that I thought might be the problem. Waited quite awhile for the switch b/c it was backordered. When it came, I found out neither was the problem. It was the little posts on the bracket that hold the switch in place. Got on line and order the bracket and it came within three days, very quick. Put it in and works fine. Thanks to some youtube video, it was no problem to install. I will recommend APP to anyone who asks about appliance parts.
"
“Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I cleaned it out just to be sure. Then I emptied the ice from the old one into the new box and slid it it. Easy."
“Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Part was supposed to be here last Friday Have not received it"
“I apologize, but it looks like your order has been canceled. We made several attempts to contact you because your order was flagged for potential fraud. Because we received no response, we did cancel it to protect your card information.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I love how this site gives me the quality parts I need and even provides YouTube videos to help me figure it out. Thanks!"
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"i ordered the wrong part and it was extremely easy to talk with them and get it handled.
spoke with Sydnie in customer service who was very knowledgeable and nice.
made it very easy"
“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I had to call them to get my order actually shipped. Now it is delayed by Fedex. Not a satisfying experience."
“We're always striving to improve our customers' experience, so we appreciate your feedback. We apologize for the mistake with your order and any inconvenience the delay may have caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for taking the time to share your experience. We do apologize that the part remained on backorder for so long. We know how inconvenient this can be.
Kind Regards,
Cheryl T,
Customer Correspondence Team”