"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"ordered parts on 11/16. As of today, I've not received them and have had no communication from the company. The website simply says "shipping soon" - which it has for over 5 days. I paid extra for expedited shipping as well."
"easy selection with pictorial confirmation. Nice rapid delivery."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Everything was exactly what I expected as far as quality and timing!"
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Great fast and accurate !!!!"
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"5* service and easy to shop"
“Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I have used this company before on other appliances. This time it was an LG stove. The grill cast iron top met my expectations. I will be buying another one after the holidays."
“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered two fan motors for condenser on hot point refrigerator both orders are wrong I gave the parts number s on the parts"
“I apologize for any inconvenience this may have caused. It looked like one of our research agents, Rob, emailed you about the issue. If you still haven't gotten the part you needed, you can call us, chat online, or get back in touch with Rob directly to get help with this issue.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Parts arrived quickly and exactly what I ordered. Will do business with ApplianceParts again"
“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Ordered part on 11/13/20. Paid extra (doubled the price of the part) for "guaranteed" 2 days. Delivered on 11/16/30. I know mail is difficult at this time but they should have changed their description of 2-day guarantee. We paid $23.35 extra for S&H on a $23.90 part."
“We're always striving to improve our customers' experience, so we appreciate your feedback. Shipping is slower right now than it typically is. However, as a courtesy, I have issued you a refund for your shipping.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I have no knowledge of electric circuit. I just went by the symptoms my frig had and suggestions of what component might be failing. I got an overload relay from another company and it didn't have the adapter wire for the smaller clip therefore, I couldn't connect it. Saved hundred of dollars not buying a new frig & not cutting my cabinets to fit the new taller frigs."
“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered a part, WB27T11230, for my GE oven and AppliancePartsPros.com had the part delivered in no time at all. I highly recommend APP.com for appliance parts and excellent customer service. Many of the parts for my oven are no longer manufactured or available, but APP.com had it in its inventory. Thank You"
“Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Cant go wrong by following the video "
“Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered wrong part, talked with customer service, woman was polite, professional and was most helpful. She found the correct part , ordered it and it was delivered within a couple of days. Also sent return sticker making it easier to return the part I mistakenly ordered. Waiting for refund. Expect it in the next couple of weeks"
“Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Searched everywhere for a replacement lint screen for my gas dryer and the replacement for the drummer liner & glue adhesive. I received both products within days which was unexpected! The products worked well and got my family back on the road to dry clothes. "
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Appliance Parts Pro delivered the product as soon as it was available from the Manufacturer - COVID delayed the availability of the product. We are extremely satisfied with this vendor. "
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like your part was out of stock at the time you ordered it, so it went on backorder. That means that we're waiting on more stock before we can send it out to you, but as soon a we get more stock, we will ship it. While you may see a pending charge on your account, we won't withdraw the funds until the order ships. The current expected date is 12/30, but that may be subject to change. I do apologize for any inconvenience this situation may have caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team”