"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"My experience with the customer service team at AppliancePartsPros was extremely positive. The folks there are among the most courteous, professional and knowledgible that I've dealt with for DIY repairs."
"I was amazed at the availability of repair parts for this old dishwasher. AppliancePartsPros was able to supply everything I needed at very reasonable prices and do so very quickly. It now runs like a new machine again. I'd highly recommend them for any and all home appliance repair parts needs."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Arrived in perfect condition. What was of the upmost help was the CHAT with them to assure I was ordering to correct replacement bin for my LG fridge. Will certainly use them again when needed!"
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"For the extra 2 bucks, I got it the next day."
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Great service and shipped promptly - would definitely use again!"
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"They don't stand by their return policy.
"What can I return?
We will gladly offer a full refund minus shipping costs on products that are new and have not been installed or show signs of installation such as scuff marks. *Yes, even electrical parts that have not been installed or showing signs of installation or scuff marks.* All items must be returned in original packaging." Returned an electrical part that did not show signs of installation, no scuff marks. Paid for the shipping back. They approved the return and then they claim they threw the part away instead of issuing me a refund. Customer service as of no help. They kept the part and wouldn't even issue a partial refund. Never ordering from them again."
“I apologize for any confusion about our return policy. As you quoted, electrical parts that have not been installed are eligible for return. When a part is installed, it does scuff the terminals when the part is plugged in, even if it is only plugged in briefly. These scratches on the metal terminals are how we determine a part has been installed, and they mean that we can no longer restock and resell that part as new. You did tell our agent that the part had been installed, and when it went through inspection at our warehouse, there were scuff marks on the terminals, so the part was discarded.
However, as a courtesy because of the confusion, we have Issued you a refund. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Came very fast. Have not installed yet "
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Reasonable prices, fast shipping. Couldn't ask for more. "
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered 4 GE Stove top burners plates. When I placed the model # and selected the appropriate stove, 4 pictures showed up. I ordered these 4 plates. 2 different shipment arrived. 3 of the 4 parts were correct. one of the 4 parts was incorrect. Customer services told me that I have to pay for the shipping if I wanted credited to my account. The price of the part is less than $12.00 so I decided not to ship the part back since the shipping cost will be near the price of the part. I am not satisfied with this solution.
One of the 3 parts the I received was damaged . Customer service told me to send a photo of the damaged part I sent the photo and I am waiting for the promised replacement.
"
“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like that fourth part was purchased through the suggestion of the "Frequently Purchased Together" feature, which isn't always an accurate way to determine compatible parts. As for the damaged part replacement, it is on back order and you will receive an email with the tracking number once it ships. I do apologize for any inconvenience this situation may have caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"The website said orders made before 5PM Eastern would be shipped that day and promised 2 day delivery. I ordered parts before the deadline, part of the order shipped the next day with 2 day delivery. The other part did not ship until a full 2 days after the order was made AND it got shipped by truck and took 5 days to arrive.
So, they did not perform shipping on time and did not ship the parts as promised. Parts OK, prices OK, but shipping not so much. Do what you say!"
“We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize for our mistake in not getting your order out to you on time. For the inconvenience, we are providing a parts discount of 20% off your next order. The discount is valid for one year. Please call or chat us and reference the order number. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Many weeks and no simple part"
“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like your part is currently on backorder. It will ship out as soon as we get in more stock, and you will not be charged until the part ships. I do apologize for any inconvenience this situation may have caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I received exactly what I ordered, quickly and for a great price. I also received excellent technical support from Elizabeth and Heidi who patiently worked with me to resolve my problem."
“Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Very easy to find the part I needed for my specific appliance. Just needed the model number of the major appliance and all the parts by category popped right up complete with an instructional video. When I placed my order, I was confident that I placed the order the correct part I needed."
“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered several parts for my dryer, and portable dishwasher and received them with in a week of my order. They came in great condition and installed them the following day. So far so good never had a problem yet. I would suggest ordering parts from them because price, delivery, and customer service has been professional at all times. Thank you for all that you do.
Mr. Orton"
“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Product delivered in expected time. Easy to order. Talked with phone rep who was very helpful. Will
recommend to others."
“Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team”