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Product & services pricing
4.01/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.29/5
Customer service:
4.07/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2020-09-30

Amazing Service

"Amazing site with easy to navigate pages, diagrams and ordering. Loved the step-by-step repair videos! I give it 5 stars for DIY’ers like me!"

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-30

Excellent!

"Very helpful the website!"

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

Easy payment, fast delivery

"Got the part a day or two sooner than expected."

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-09-29

Smooth package

"Good videos, easy part selection,and swift check out. Cool."

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

I like it!

"The ‘how-to’ video is why I made the purchase - the price competitive - the delivery was quicker than promised - AND - my dryer now works!! "


Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

had the part and the video how to

"I saved hundreds of dollars thanks to appliancepartspros.com. They make it so easy to diagnose the problem with your appliance then show you the part you need and the video of how to replace the part.
their videos are easy to understand. they show you step by step. I'm a 64 year old woman and was able to fix my dishwasher myself.
I will always go to them first to see if my appliance can be fixed before calling a repair man or buying a new appliance.
"

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

Excellent service

"FedEx lost the shipment and they sent a replacement immediately. Great service!"


Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2020-09-29

Received incorrect part.

"Received an incorrect part."


Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like the part you needed for your appliance has been discontinued by the manufacturer and there is no more available stock. I apologize for the inconvenience.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

Great service!

"They have the parts in stock and deliver quickly. Their videos give me the confidence to try repairing my own appliances. So far, it's been a successful, fun and economical way to go!"

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

outstanding

"exact parts and fit amazingly.happy with the purchase"

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-29

Excellent delivery

"Gave us good notice, on time good service. "

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Rep reply posted 2020-10-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-27

Awesome Awesome tech service

"The tech who helped me went out of their way to insure I had the right part and even provided me a video and a page from the service manual. I wish all sites had this service. They are now bookmarked and will use again when needed. Fast delivery as well."

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Rep reply posted 2020-09-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-09-26

great help

"the help for working on the appliance was great with pictures and step by step disassembly the people at tennessee were very helpful with my problem the shipping was not as good as advertised parts were not properly packaged and damaged in shipping Did not arrive in 2 days but 4 Appliance was fixed and would use you again Thanks for the help it was great "


Rep reply posted 2020-09-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-26

Advice was excellent

"I was blessed to be connected with Amy at Appliance Parts Pros. She listened to my complex set of issues with our Samsung dishwasher, DW80F600UTS, and helped me through a multi-set process. Beginning with a faulty high level water sensor to a non existent problem with the water supply valve to finally determining the main control processing panel was not working properly. We decided to replace the dishwasher due to the age and the probability of additional problems. I ask specific issues about the frequency of repairs/problems with certain manufactures. Amy was very professional and helped me and my wife eliminate certain manufacturing lines and focus on the ones that had the better records for repairs, and easy/accessibility of parts. Our new dishwasher has been ordered and will be delivered in a couple of weeks. I will mention that for us and our desires, we selected a KitchenAid dishwasher. Thanks once again Amy for great customer service. I have saved your extension number so if I ever need help again, I can talk directly to you."

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Rep reply posted 2020-09-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-09-26

Fast delivery

"Very pleased with ease of finding my parts and the speed of shipping. However the packing left something to be desired. The oven elements were knocking up against each other in the box with nothing to protect them. Fortunately they seemed to be un-damaged "

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Rep reply posted 2020-09-28
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”