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Product & services pricing
4.00/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2020-09-10

Excellent Technical Help

"Great experience over phone to determine part and to verify if it was compatible. Bad experience with circuit board being shipped by snell mail USPS. Item arrived in seven days and was broken. Contacted Appliance Parts and provided pictures of damaged product a new one was on the way within the hour. The new one was also sent USPS but did arrive intact-still took six days. "

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-10

LAST MINUTE PARTS

"Ordered parts I needed to have the beach house. Right parts and on timwe for the trip....."

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-10

Very satisfied.

"Product arrived on time and was exactly what it should have been."


Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-09-10

Price Increases Dull Otherwise Good Experience

"A significant price increase over the few months I was pondering an order dulled an otherwise easy information-finding, ordering and delivery experience."


Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-09-10

Satisfied customer

"Easy fix. Great tutorial! Worked as stated in description."

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-09

Awesome!

"Easy to find the part for my specific model & version. The associated video was the icing on the cake. Fast shipping & competitive prices. Couldn’t have been easier. AppliancePartsPros is my go-to from now on."

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-09

Exactly Correct Part

"Arrived when promised and fit properly "

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-09

Excellent

"The young man who helped me was very helpful and knowledgeable. He spent a great deal of time helping me with a return and an order."

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-09

"Great price and shipping."

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Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-09

Kenmore dryer belt

"Ordered replacement belt, delivered 2 days later, thanks to the online video for that part it took less than a 1/2 hour to repair. It took longer to vacuum the dust from inside the dryer."


Rep reply posted 2020-09-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-08

multiple orders over time

"I've ordered a number of parts over the past few years. Part is always as described, priced competitively, and arrives quickly.

The search tools work well and help me find the part quickly.
"

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Rep reply posted 2020-09-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-07

GE Frig

"Right part in stock quick shipping"

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Rep reply posted 2020-09-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-07

Super Fast Shipping and Quality Products

"I ordered on a Sunday and the products were delivered on Tuesday. They were original factory parts and included easy to understand instructions to replace them myself. I will use them for all my appliance part needs. "

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Rep reply posted 2020-09-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-07

Perfect

"The order was accurate, on time, and intact, and could not have been better."

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Rep reply posted 2020-09-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-09-06

Great service

"I ordered a part for my LG stove. I confirmed the part with their representative and placed the order. The part arrived very quickly (2-3 days from when I placed the order). It was easy to install, unfortunately when I installed it, I noticed that the part was not a perfect fit. There is a small lip that is bends around from the front and top to the side. On the original it is 9/16” and on the new replacement it is 1/4”. I contacted AppliancePartsPro.com. They verified that I received the correct part and they shipped me another cover to make sure it was the correct part. He also explained that while the parts they ship are original from LG, sometimes there are changes that LG makes to their replacement parts. When the second cover arrived I could see that it had the same issue as the first. I contacted AppliancePartsPro again and the emailed me a return shipping label. Apparently, LG changes my part and this is what I have to live with. The selller did everything they could to rectify the situation including offering to return the part despite it having been installed on my stove. I would not hesitate to buy from them the next time.

Thank you,
Alec
"

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Rep reply posted 2020-09-08
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”