"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"I've been with this company for years.
They have never let me down. As many reviewers have said the only thing I can't report on is their return policy, because I have never had to return anything. They get it right the first time."
"See title of review. Says it all. "
“Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"everything came on time and as described. "
“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I order the part at midnight on Wednesday, was at my house on Saturday.
There was a video attached to the part in the online catalog and it just took matter of minutes before it was working properly.
Very happy customer!"
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Fixed problem just like the video said"
“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our repair videos.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Shipping was a bit slow, but once part was available everything was great"
“Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Do glad we found you guys, not more repairmen, and we don't have to purchase from the more expensive parts places."
“Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Paid for 2 day shipping, the items took six days. I returned the parts."
“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Standard shipping option, which actually arrives within 2 - 5 business days.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Ordering the parts was an easy process. It appeared the parts were in stock and would be shipped the next day 08/05/2020.
When I had not received the shipment by Monday 08/10/2020, I called customer support and was told the order had not been processed yet and would receive an e-mail when it was shipped.
Having a better idea regarding the shipment date would have been helpful. "
“We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. It looks like there was an error with our website, and not all of the parts were actually in stock at the time of your order. We are waiting to receive more stock, and as soon as we do, we will ship the remainder of your order to you.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Customer service was great in helping me find the correct repair part. Got the part to me next day as promised. Third time I have purchased parts from this company. Very reliable!"
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Ordering and delivery were easy and fast. Everything fit perfectly and shipment was faster than what I expected. All was great. Thank you."
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered two drum bearings and a front loader door catch the parts were just as ordered and arrived in a timely manner. Good service!
"
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Very good website. A bit pricey."
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered flat burner tops and new knobs for my gas range. They fit perfectly! Customer service was great, helpful. Arrived very quickly. I’ll use this company again!"
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I ordered 2 door shelves for my refrigerator. The picture was blurry and it was hard to make sure it was the right shelf. When they came I wound up with 2 butter tray shelves with the doors. Not what I wanted."
“Thank you for taking the time to share your experience with us. I apologize for any confusion, though if you ever have any uncertainty about our parts, you can always contact us for confirmation.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros2, has responded:
“Thank you for choosing AppliancePartsPros.com. Thank you for the endorsement and for being a loyal customer. We are happy you chose us and that we could help you fix your appliance.
Kind regards,
Adrian”