"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"I've used Appliance Parts Pros for many years and have always found the site easy to navigate, full of specific information on any appliance, great prices and quick delivery. Technical information and customer comments are a fantastic resource with the repairs. Videos are an added bonus if available on the product you're working on."
"part good length of time to receive part is to long."
“We're always striving to improve our customers' experience, so we appreciate your feedback. Unfortunately, many couriers are still experiencing delays due to the ongoing COVID-19 situation.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"A part on my washing machine disintegrate. Having no idea what part it was, I check the AppliancePartsPro website, found the part, ordered it, and it was here in two days. A video demonstrated very clearly how to install it. The website is now on my favorites bar."
“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Paid for part and did not receive !!!!"
“I do sincerely apologize for any inconvenience this has caused. Your part was on backorder, which means that at the time you ordered, we did not have any stock available and had to wait on more to come in. Your part has now shipped.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Responses were immediate and everything you needed to know about the part was communicated by friendly customer service reps."
“Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Quick service and correct part "
“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"The site was great. I put the model number in and it brought up diagrams of all the parts for that refrigerator. All the diagrams have all the parts numbered and listed for easy ordering. They also have videos that show you how to remove the broken parts and how to install the new parrts. It made fixing my refrigerator easy and affordable.
"
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Easy to find parts and purchase"
“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"My order # 11724353 a drive cup worked great the first 2 days the broke in the same place as the one I replaced. "
“Thank you for taking the time to share your experience with us. I do apologize that this part failed. However, because of our 365 day warranty, we have replaced that order at no cost to you.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"The second time I needed their help. Got both the exact parts O needed for my freezer door and their great video of a similar model on youtube. Total costs 50 bucks - repair guy said I needed a whole new door. No thank you, I'll contact Appliancepros.com"
“Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Great place for parts! and great prices"
“Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I was so happy to find the oven insulation that I needed at applianceParts. The website was easy, ordering was a breeze, and the insulation arrived sooner than expected!"
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"Delay shipping for a week, it should not use Fedex Smartpost service."
“We're always striving to improve our customers' experience, so we appreciate your feedback. Unfortunately, many couriers are still experiencing delays due to the ongoing COVID-19 situation. I do apologize for any inconvenience this situation may have caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"The right parts found quickly and delivered fast! Great job!"
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"I was able to order the part that was needed based upon the parts listing for my oven. The problem, the parts listing was not accurate. I called their customer service and reviewed the situation and they immediately issued a refund to my credit card. That is good customer service and demonstrates integrity."
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team”