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Product & services pricing
4.00/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.29/5
Customer service:
4.05/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2020-04-24

Appliance.com to the rescue!

"As always, Appliance.com is the best business, a home owner can have, when managing multiple appliances.
I am always both surprised and delighted to be able, to find, through Appliance.com exactly what I need and get it
delivered very quickly.
"

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-24

Perfect

"The dryer repair kit was delivered on the date promised, contained the correct parts, and the website video was easy to follow. I had never repaired a major appliance before but was able to accomplish the task with only a little bit of help from my wife (she held the dryer drum in place when I reattached the belt). Surprisingly easy!"

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-24

In a hurry

"Order was easy delivery was quick!"

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-24

Diamond in the rough

"I’ve been looking for a company with the product inventory and quality how-to videos and assembly documents to help me with my appliance repairs. IMHO, APP out performed the bigger companies and a saved me tons of money on a repair bill!"

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-24

Just what I needed

"I had a leaking washer, and AppliancePartsPros had a video showing where to look for common sources of leaks in my model. I popped the top off my washer and it was exactly where the video said the most common cause would be. Ordered a new inlet valve, and got the replacement part in just a few days. Less than a half-hour of work and done."

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

Great company and great service

"I've used AppliancePartsPros many times over the years. I love their on-line catalog and service. They always have the parts, usually at a reasonable price, and they deliver quickly.

I would highly recommend them to anyone looking for appliance parts.
"

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

Fast service

"I found the site to be usable. I easily found the part I needed. It arrived within 2 days!"

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Rep reply posted 2020-04-24
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
1/5

2020-04-23

Terrible shipping experience

"I ordered a part for my oven that was "shipped" the same day. It took 4 days for the item to be scanned in by the shipper with another 4 days until delivery. I ended up driving an hour(one way) to pick up the part and fix the oven three days before the part was scheduled to be delivered. The website predicted that the part would be delivered in 2 days and was the only reason I purchased it online. "

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I do apologize for any inconvenience this situation may have caused. Our couriers are currently struggling under the influx of online ordering due to COVID-19.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

Fast and Accurate

"Ordered part online with no problem. The part was exactly what I needed. It was delivered in good time."

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

Right part.

"Getting the part through APP was easy, and the right part arrived as promised. Of course the big issue is price, which with postage was $21. I suppose all of the cost of maintaining the inventory and fetching and mailing the part justifies it, but for a thumbscrew it does seem a bit steep. Having said that, I'd do it again."

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2020-04-23

Great as always

"Parts were shipped promptly and were exactly what I needed. Normally I would give them 5 stars, but I had to go to a different site to get the fridge diagram this time, and there was no video to show how to install. But they did have the referral to the new part number, and also indicate the need to buy the boot as well as the fan."


Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

Great all around!

"Customer service directed me to the right part. Shipped quickly. Thank you"

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

The part was the proper fix

"received the HSI replaced it the next day works great"

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-23

Quick, Fast and Easy

"AppliancePartsPros is great. I was able to watch the video before I purchased the parts, so that I can assess if I am up for the job. The step by step videos definatley helped me in making the buying decision. I got the motor and rear drum rotor. Part came the next day (paid 10 bucks for shipping). Took the dryer apart (per the installation video), swapped the motor. Replaced the rotor. All in 90 mins. Saved me $150 to $250 on labor. "

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2020-04-22

Part works great!

"Have bought quite a few things from Appliance Parts Pros over past several years. Have always received correct parts and in exactly the time indicated before ordering. I don't have any complaints about these guys whatsoever. Good place to get appliance parts from."

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Rep reply posted 2020-04-23
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”