"We bought a used Kenmore washer that was supposed to have been gone through, needless to say it wa not. Your parts list and what problems are affected helped us to know which ones to order and your videos helped us make sure we replaced things correctly. Our washer is like new again. We appreciate your great help!"

"I liked it I liked it I l"

"We got our order confirmation but after two weeks we didn't hear anything so I called you and was told it was back ordered. It would of been nice if they could of let us know. The part did arrive a few days later and it was just perfect. I would use you again but would call sooner if it dosen't arrive sooner.
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"damaged filter screen in dryer. order filled easily and quickly and correctly, I'm sure it could not have been better in person."

"easy, very fast, kept me informed of everything. Terrific"

"Handled efficiently & expertly. "

"The service person I spoke to was very helpful and went out of her way to make sure I got the right part."

"Terrific experience! No trouble finding the two parts I needed, pricing was fair, delivery in a reasonable time, and the videos made the process of replacing the broken parts a breeze. Highly recommended!"

"12 year old Amana dishwasher. Dependable! But wasn't getting dishes as clean as in the past. Decided it would be less expensive to replace worn parts than to buy new. Proved to be a good decision! Replaced, drain pump, filter, all 3 arms, the docking station and the door latch. Noticed a couple of things right off the bat: easy to recognize which part you wanted in their website. Good advice in the reviews. Great videos on how to accomplish repairs and when it came to installing the parts, it was like playing with tinker toys. Some great engineering! Had to get on chat line about an putting a part in, quick and positive response. I was on and off in under 5 mins. This is the place to buy appliance parts and it is really, really simple to DIY."

"Latch arrived sooner than I expected. Installs easily, but I have gotten used to taking the front panel off on this dishwasher. Love the Maytag for how it stacks and how it cleans dishes, but have had to replace control panels twice and latch twice. "

"A new/unopened item was delivered to them on 2/10/2020; they still have not credited me for that return.

However, I am very pleased with the item I purchased and used."

"Easy to find and easy to buy…!"

"Product was received quick, exactly what I expected. "

"Excellent from start to finish."

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Beware! Refunds....

Using their message boards to diagnose and solve my refrigerator problem, I ordered 2 parts. The parts did not solve the problem and were sent back to the company in new condition in same packaging. From their website: "If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. While our competitors have strict rules about returning electrical, gas, or special order part, let you return any part you buy from us. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition." Don't be fooled by the above statement. I am still waiting on a refund that was rec'd by their warehouse 1/22/2020. Chatted with customer service rep who stated if part was installed, they will discard part, issue no refund as they don't sell used parts! I feel scammed, with all the hype on website of refunds, helping customer, etc. As of this review, no info on refund and threats of throwing away my hard earned money is not right. I followed the rules and returned the items in new condition. Beware of ordering. They are not there for the customer. With all the grief of contacts with customer service, and concern over return, they did not earn my money... Buyer beware!
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