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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2019-01-30

Dryer part

"Convenient price was right"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-30

Dryer timer knob

"All my local places said the piece was no longer being made. This website was a lifesaver. It is a GE dryer over 20 years old."


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-30

LG Washer repair

"Easy repair, parts fit perfect at a good price and problem was solved, Parts did arrive one day late."


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-30

Great experience! Good price, in stock, fast efficient shipment and delivery!

"Was a very easy experience. Easy to identify part need, fast shipment. No problems at all!"

Detailed Review Benchmark + -
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Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-01-29

Fedex pretty slow with delivery

"Parts came and worked good"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

Totally happy

"Got the part and quickly!"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

not handy

"but ordered the gasket easily, it arrived quickly, and installed it without any problem . "


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

KitchenAid Drive Assembly

"I received the assy in a timely manner. However, in the mean time I discovered I needed several more items that amounted to another couple hundred dollars. I returned my purchase and am waiting for approval of refund.
It was very easy to do!
"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

well pleased

"Ordered and the items came early. repair too about 5 minutes. very happy with the service and items. thanks"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

Purchase of stove top knobs.

"I used the "chat" service and the individual gave me exactly the information I was looking for to purchase new knobs for my stove. The knobs were delivered and exactly what I was looking for!"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
4/5

2019-01-29

delivered the goods, but...

"so while they send the right product and it ultimately worked, the product was broken. One of the tabs had snapped off. Thankfully it wasn't a critical part."


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. Please keep in mind that all of our parts are covered by a 365 day warranty. This includes if they are damaged in transit. We will be happy to replace that part at no cost to you.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

Awesome service and advice

"Just as expected great service "


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

Door switch

"**** hell of a website and service!!!"

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
5/5

2019-01-29

Fast Delivery, excellent price and product

"Had a great experience with AppliancePartsPros.com
Found the item I needed at a good price.
It was a factory part and fit perfectly.
Thank you Guys!!!
"


Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team”


Verified
2/5

2019-01-29

Disappointed

"The order process was easy and good. I received one item in 4 days. HOWEVER, one of the items that was, “in stock “, wasn’t and I will get it whenever. "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Likelihood of customers making future purchases

Rep reply posted 2019-01-31
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like the part was listed as "in stock" when you made your purchase, but there was only one left in inventory, and it must have been purchased at the same time as you placed your order, causing the part to go on backorder while we wait for new stock. Please keep in mind that we source all of our parts from the original manufacturers and the date is an anticipated date and may change due to the manufacturer’s availability of the part. We apologize for this unexpected delay and will keep you updated with any additional information as we are provided. If at any time you would like to cancel so that you can order this part elsewhere, we will be happy to accommodate this.

Kind Regards,
Cheryl T,
Customer Correspondence Team”