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Product & services pricing
4.05/5
Chance of future purchase:
4.36/5
Shipping & packaging:
4.33/5
Customer service:
4.15/5
Return/Replacement policy:
4.13/5
Featured Review


Verified
5/5

2024-03-27

Superb Experience

"Needed part. Easy to find and order. Came in a day or two. All set."

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Rep reply posted 2024-03-28
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thanks for the nice review. It means a lot. We are happy you chose us to help you fix your appliance.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-27

Easy

"Easy to find part, easy to order had parts. Great job"

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Rep reply posted 2024-03-27
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
4/5

2024-03-27

Correct part/good customer service

"Correct part was delivered, needed to call tech support to verify module was correct . Tech verified that helieved the wrong part was in the box marked with the correct part number and sent a new one. Received the part the next day same part arrived, checked again with tech support, tech verified part was correct just that the wiring harness was changed
"

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Rep reply posted 2024-03-27
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-26

Great customer service

"I got a part replace in a timely manner with an excellent customer care service."

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Rep reply posted 2024-03-27
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-26

identical parts

"the items were identical to the original parts, they were in stock and were shipped within a reasonable time.
they were also the cheapest offer at time of query
"

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Rep reply posted 2024-03-26
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you so much for taking the time to give us feedback. We are happy to hear you benefited from our services.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-26

They answered my email about which side the belt needs to go back on since it was not in the papers. The delivery was excellent.

"Everything I was told was perfect. Dryer works great now. I highly recommend this site to fix and get the parts right away. 2 days and the parts came. It took me 15 minutes to do the repair because of excellent youtube."

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Rep reply posted 2024-03-26
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your experience. We're so glad that you found our repair videos helpful!

Kind Regards,
Jason
Customer Correspondence Team”


Verified
2/5

2024-03-26

Broken Glass all over my driveway

"Door glass was shattered and UPS spilled broken glass all over my driveway"


Rep reply posted 2024-03-26
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We apologize that the order arrived damaged. We have issued a full refund for your order as requested.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-25

Perfect

"Video and ease of ordering made it simple and saved the money for a service call!"

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Rep reply posted 2024-03-26
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your feedback with us. We are happy you chose us to help you fix your appliance.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-25

Repair, don't replace.

"With today's economic and ecological problems it makes more sense than ever. When the bearings went out in a washer only 3 years older (due to overloading and imbalanced loads) I bought a new bearing transmission and drive belt for less than $140- and had it running like new in a couple of hours."

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Rep reply posted 2024-03-26
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-25

Excellent service

"Order parts they had what I needed and arrived in a couple days not weeks"

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Rep reply posted 2024-03-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-24

Warrranty issue

"Defective part replaced immediately"

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Rep reply posted 2024-03-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-23

Oven Door Hinge

"I needed to replace a hinge on my oven door. I found the part on your site. I also called your toll free number with a technical question that your agent answered. I was surprised when the hinge arrived the next day. I had the problem resolved 48 hours after it happened. I will definitely use Appliance Parts Pros again."

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Rep reply posted 2024-03-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-23

Availability, information,pricing, shipping time,

"Found part easily, suggestions be valuable to find probable issue. No steering toward multiple or more expensive options
"

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Rep reply posted 2024-03-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-23

Finally got it right

"After 2 incorrect orders ( received and sent back), Rachel got it right for us. She was calm, professional, understood the issue, and made it right. I was ready to just forget it and order elsewhere, but Rachel went above and beyond. , providing amazing customer service. Thank you, Rachel. I hope you were duly recognized by your company."

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Rep reply posted 2024-03-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-23

Parts are Perfect!

"Competitive in price, perfect parts, always exact."

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Rep reply posted 2024-03-25
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team